Clinical Integration Analyst

cincinnatichildrens; United States; On-site; USD 54,000 - 67,000; Full time

Job summary

Cincinnati Children's seeks a Clinical Integration Analyst to support critical care technology and clinical systems across operating rooms and wards. You will ensure reliability and availability of technology used by physicians, nurses, and staff, delivering timely end-user support in a fast-paced hospital setting.

Responsibilities include troubleshooting printer and device issues, collaborating on project deliverables, and evaluating new technologies to improve patient care and service quality.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline or equivalent education/experience.
• Hospitals environment experience with direct patient contact and clinical staff support.

Responsibilities

• Understand and adhere to protocols for working in clinical environments and hospital units.
• Provide second-level technical support and resolve systemic application issues.
• Explain complex technical solutions clearly to diverse audiences.
• Collaborate with cross-functional teams to identify root causes and implement resolutions.
• Educate team members on new technology and service models.

Skills

Technical support

Cross-functional teamwork

Problem resolution

Effective communication

Education

High school diploma

Bachelor's degree

Job description

Primary Location

Burnet Campus Department

IS Client Services Shift

Day (United States of America) Schedule

Full time

Weekly Hours

40 FTE

1 Employee Status

Regular

*Expected Starting Pay Range

$25.82 - $32.28

Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Join Cincinnati Children's and become the technology expert behind exceptional patient care. As a Clinical Integration Analyst, you'll work side‑by‑side with physicians, nurses, and clinical teams to ensure the technology they rely on is available, reliable, and performing when it matters most. From operating rooms and trauma bays to inpatient units, your expertise will directly support life‑changing care, improve the experience of patients and families, and help advance one of the nation's leading pediatric healthcare organizations.

Technical support

• Understand and adhere to protocols and requirements for working in the Hospital's Critical Care Units and clinical environment.
• Support clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues.
• Understand dataflow between systems and devices on the network. Provide direct technical support and second level problem resolution.
• Work with cross‑functional teams to identify root cause and collaborate on resolutions.
• Articulate complex technical solutions in a clear, concise manner to individuals of varying technical aptitudes.
• Educate Client Services team members on complex issues as well as new and emerging technology that will be incorporated into our service and support model.

Project Management

• Participate in small to medium projects.
• Support requirements gathering by identifying clinical user needs and workflows.
• Track and document project deliverables.
• Constantly monitor and report progress to the appropriate stakeholders.
• Prioritize assigned tasks and projects based upon directives from supervisor.

Clinical Printer and Device Support

• Troubleshoot connectivity issues on both local and networked printers.
• Troubleshoot application‑specific issues related to printing.
• Identify software and hardware issues on different equipment types such as desktops, laptops and wireless devices.
• Support peripheral equipment (e.g., barcode scanners, RF ID readers, etc.).
• Software Deployments- Support enterprise wide deployments, including systems and application shutdown, restart, and validation of hardware and clinical applications.
• Deploy various software applications using available tools.

Technology Evaluation

• Continuously review existing and new technology & tools.
• Ensure we are keeping pace and evaluating our current technology as well as new technology that may enhance our ability to more effectively and efficiently provide service.
• Research industry best practices related to technology and tools and communicate with management.
• Work with other functional groups to understand their needs and what new technology they are looking at as well.

Customer support

• Ensure outstanding end‑user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer‑centered incident management and support.
• Adhere to and promote continual adoption of change management policies and procedures.
• Model outstanding customer service behavior, including timely and effective follow‑up with customers.

JOB QUALIFICATIONS

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline OR equivalent combination of education and experience
• Must be able to work in a hospital setting that routinely requires direct patient contact and support of clinical staff in Operating Rooms, Trauma Bay, and In‑Patient locations.

PREFERRED

• Bachelor's degree in a related field.
• 5-7 years of work experience in a related job discipline OR equivalent combination of education and experience.
• Passion for technology and desire to learn new things.
• Desire and ability to work in a fast‑paced front‑line support environment.
• A focus on the collective success of the team

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America's Best Large Emp