Clinical Intake/Referral Specialist LPN

All Care VNA, Hospice & Private Home Care Services; Lynn (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking a Clinical Intake/Referral Specialist in Lynn, MA. This full-time role involves managing patient intake processes, ensuring all documentation is complete, and communicating effectively with clinical teams. Ideal candidates will have a current LPN license and experience in home health care.

Benefits

Referral bonus opportunities

Generous paid time off (PTO)

Health insurance for you and your loved ones

Employer-matched retirement savings plans

Mileage reimbursement

Tuition reimbursement for qualifying degrees

Pre-tax flexible spending accounts (FSAs)

Personal wellness and financial programs

Discounted movie tickets

On-site Fitness Center at Lynn office

Qualifications

• Two years of progressive experience in home health care preferred.
• Current Driver’s License required.

Responsibilities

• Manage the intake process for patients needing home health care services.
• Assist referral sources in evaluating the service needs of clients and families.
• Evaluate crisis calls for immediate intervention as needed.

Skills

Ability to read and interpret safety rules

Proficiency in MS Word

Proficiency in Outlook

Proficiency in Excel

Education

Graduate of NLN CNEA-accredited LPN program

Current Massachusetts LPN license

Job description

Location: Lynn

Department: Clinical

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Position Overview

The Clinical Intake/Referral Specialist is responsible for managing the intake process for patients needing home health care services. This role involves gathering information from healthcare providers, ensuring smooth administrative processes, and confirming that all necessary documentation is complete before patients begin treatment or care.

Schedule: Monday - Friday, 9 am - 5 pm

Work Location: Lynn, MA

Position Type: Full Time

Essential Duties & Responsibilities

1. Assist referral sources in evaluating the service needs of clients and families.
2. Process detailed information from referral sources prior to initial home assessments to facilitate a smooth transition to home care.
3. Evaluate crisis calls for immediate intervention as needed.
4. Interpret agency policies and capacity to meet service requests.
5. Maintain current knowledge of community resources.
6. Communicate intake information to clinical teams.
7. Keep management informed of referral volume and flow.
8. Possess working knowledge of Medicare/Medicaid and private insurance related to home care benefits.
9. Participate in orientation programs for new staff.
10. Perform any other duties assigned by supervisors.
11. Document patient and family concerns or complaints on incident reports.

On Call Responsibilities

1. Answer all calls from the answering service.
2. Take referrals, MD orders, and lab results during non-business hours and relay information to the appropriate department in the morning.
3. Triage patient calls to visiting on-call nurses or hospitals, or notify the day supervisor of issues requiring next-day visits.
4. Document all calls and their status.
5. Record nursing information or patient education in clinical narratives.
6. Perform any other tasks as assigned by the supervisor.

Qualifications

• Current Driver’s License
• Education:
  • Graduate of NLN CNEA-accredited LPN program
  • Current Massachusetts LPN license
• Experience:
  • Two years of progressive experience in home health care preferred.
• Skills:
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
  • Proficiency in MS Word, Outlook, and Excel.

We Offer

• Referral bonus opportunities
• Generous paid time off (PTO)
• Health insurance for you and your loved ones, including Medical, Dental, Life, and Disability coverage, effective immediately upon hire.
• Employer-matched retirement savings plans
• Mileage reimbursement
• Tuition reimbursement for qualifying degrees
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Personal wellness and financial programs
• Additional insurance options: Short Term Disability, Supplemental Life, AD&D, Long Term Disability
• Discounted movie tickets
• Monthly employee appreciation events
• On-site Fitness Center at Lynn office

About All Care

Since 1911, All Care has expanded its programs and services to meet the evolving needs of our patients. Our dedicated healthcare professionals provide compassionate, high-quality services to patients and families across the North Shore, Eastern MA, Greater Boston, and Merrimack Valley. We offer a full continuum of in-home services, including nursing, therapy, palliative and hospice care, private pay services, and adult foster care, ensuring quality of life at every stage. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.

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