Clinical Intake Coordinator- Occupational Medicine- Queensgate

TriHealth; Cincinnati, Northern (OH, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth is seeking a Front Desk Clinical Intake Coordinator at the Queensgate Occupational Medicine location in Cincinnati. You will greet patients, register them to the correct company and services, and coordinate authorizations with employers and billing to ensure timely processing.

The ideal candidate has 3–4 years in medical/physician office settings or customer service, with strong communication skills and accurate data entry abilities.

Qualifications

• High School degree required.
• BLS certification for healthcare providers.
• 3–4 years experience in medical/physician office or customer service.
• Excellent customer service and communication skills; strong spelling/grammar.
• Accurate data entry and proficient computer skills.

Responsibilities

• Greet and register patients, ensure correct company/service allocation.
• Coordinate pre-authorizations with employers and billing departments.
• Submit and route visit data to EMR and ensure timely results processing.
• Assist with drug/alcohol testing and scheduling referrals or tests.

Skills

Customer service

Communication

Typing

Data entry

BLS

Education

High School Diploma

Tools

Microsoft Office

EMR Systems

Job description

Clinical Intake Coordinator Occupational Medicine Queensgate- Full-time

Make a difference every day as a Front Desk Clinical Intake Coordinator for TriHealth's Queensgate Occupational Medicine location. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.

We offer career growth opportunities and a comprehensive benefits package!

Location

1150 W 8th St, Cincinnati, OH 45203

Work Schedule

• Full-Time (32 hours weekly)
• Shift Varies 7a-7p
• Rotating Saturdays (9a-1p)
• No holidays!

Incentives & Benefits

• We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

• High School Degree
• Basic Life Support for Healthcare Providers (BLS)
• Excellent customer service and communication skills Proficient in spelling, grammar, typing, computer applications including Microsoft Accurate data entry skills
• Critical Thinking
• 3-4 years experience medical/physician office setting or customer service

Ideal candidate is comfortable in a fast-paced environment, has attention to detail, great at multi-tasking, has strong customer service skills!

Job Overview

This Front Desk position will greet and register the patient, ensuring patients are registered to the correct company and services, follow-up with employers on authorizations or questions, and prioritizes patient start times. The incumbent will work closely with billing to ensure the proper documentation is sent to the correct MCO, billing, and Workers' Compensation department to ensure quicker payment of service. Scans visit information to the proper EMR location and coordinates the results process ensuring results are sent in a timely basis. Assists with drug and alcohol testing and other non-invasive testing as required to ensure efficiency and timely throughput. Assists with referral or testing scheduling as needed.

Job Responsibilities

This Front Desk position also accurately posts charges and initiates payment receipt. Sends date of service payment reports Billing. Prepares cash reconciliation reports at the end of the shift for payments received. Assists with deposit reconciliation or makes daily/weekly bank deposits as directed. Achieves Customer and Company Satisfaction Survey Targets and Service Time goals as determined annually. Compiles all BWC/MCO information, company forms and physical results as assigned. Reports results by client preference and with departmental guidelines. Checks for accuracy and has injury information ready for distribution to client company, managed care organization, and billing department on the date of injury. Will also assist injured workers in filling out BWC forms as appropriate. Projected visits & revenue +/- 5%. *All corp. mandated expenses will be extrapolated. Registers patients utilizing company protocol, appropriate forms and accurate data. Schedules patient appointments or verifies appointments in compliance with established guidelines. Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments. Also monitors patient time in building, offers patient/company options if extensive delays.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community