Clinical Intake Coordinator

Milestone Treatment; Virginia Beach (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Plan

401(k) Matching

PTO

Paid Sick Time

Job summary

Milestone Treatment Center in Virginia Beach seeks an Intake Coordinator to conduct comprehensive clinical intake assessments, gather diagnostic information, coordinate admissions, and ensure documentation compliance with HIPAA and DBHDS standards. This role blends clinical knowledge with strong organization.

You'll collaborate with therapists, medical staff, and admissions to provide a welcoming introduction to treatment, maintain accurate EMR entries in KIPU, and uphold a patient-centered

Job description

Clinical Intake Coordinator – Behavioral Health & Addiction Treatment

Milestone Treatment Center | Virginia Beach, VA

Salary: Starting at $50,000 annually
Employment Type: Full-Time | Onsite

About Milestone Treatment Center

Great people. Meaningful work. A team that makes a difference.

At Milestone Treatment Center, we're passionate about helping people take meaningful steps toward recovery and lasting wellness. We specialize in treating substance use disorders and co-occurring mental health conditions through compassionate, evidence-based outpatient treatment programs.

We believe recovery begins with connection, understanding, and having the right people in your corner.

And that goes for our employees, too!

At Milestone, you'll find a collaborative, supportive environment where teamwork matters, ideas are welcomed, and your contributions genuinely make a difference. We work hard, support one another, celebrate our successes, and believe that a positive workplace makes a difference in the quality of care we provide.

If you're passionate about behavioral health and want to be part of a growing organization where your skills matter and your work changes lives, we'd love to meet you!

About the Role

We're looking for a compassionate, detail-oriented, and clinically knowledgeable Intake Coordinator to join our Virginia Beach team!

As an Intake Coordinator, you'll play an essential role in helping new clients begin their recovery journey. You'll be responsible for conducting comprehensive clinical intake assessments, gathering diagnostic information, coordinating admissions, and ensuring that all documentation is accurate, complete, and compliant with applicable clinical standards.

This position combines clinical knowledge, strong organizational skills, and meaningful client interaction.

You'll work closely with our therapists, medical professionals, and admissions team to ensure every client receives a thoughtful, thorough, and welcoming introduction to treatment.

We're looking for someone who understands that a great intake process is more than paperwork — it's the foundation for successful treatment.

What You'll Be Doing

• Making a meaningful first impression: Welcome new clients, establish rapport, and create a supportive environment as they begin treatment.

• Conducting clinical assessments: Complete comprehensive biopsychosocial assessments, gathering relevant substance use, psychiatric, medical, family, and social histories.

• Supporting accurate diagnoses: Gather and document diagnostic information, apply knowledge of DSM-5 criteria and screening tools, and support accurate ICD-10 documentation within your professional scope.

• Coordinating admissions: Partner with clinical and administrative teams to facilitate timely intake appointments, appropriate admissions, and smooth transitions into treatment.

• Supporting treatment planning: Identify client needs, assist with initial treatment planning, and communicate important clinical findings to the treatment team.

• Maintaining excellent documentation: Enter accurate client information into our Electronic Medical Record (EMR) system, ensuring completeness, consistency, and timely submission.

• Keeping everything organized: Manage intake scheduling, follow-up communications, required consents, releases, and supporting clinical documentation.

• Promoting client safety: Identify potential safety concerns and complete appropriate risk screenings within your credentials and scope of practice.

• Collaborating with the team: Work closely with clinicians, medical staff, families, and referral sources to support coordinated, patient-centered care.

• Supporting quality and compliance: Review intake files for accuracy and ensure documentation meets HIPAA, Virginia DBHDS, and applicable accreditation requirements.

What We're Looking For

Education & Clinical Qualifications

• Minimum of two years of experience in behavioral health, substance use treatment, or a related clinical setting.

• Demonstrated experience conducting biopsychosocial assessments and supporting treatment planning.

• Virginia QMHP, QMHP-Trainee, or another appropriate clinical credential recognized by DBHDS.

• Master's degree in Psychology, Social Work, Counseling, or a related field preferred.

• Professional clinical licensure or license eligibility (LPC, LCSW, LMFT, LSATP) is a plus.

• Experience in outpatient addiction treatment or an Intensive Outpatient Program (IOP) preferred.

Skills That Will Help You Succeed

• Solid understanding of DSM-5 diagnostic criteria, substance use screening tools, and clinical assessment practices.

• Experience with KIPU or another behavioral health Electronic Medical Record system preferred.

• Familiarity with clinical documentation requirements, diagnostic coding, and patient confidentiality regulations.

• Excellent organizational skills and strong attention to detail.

• Exceptional written and verbal communication skills.

• Ability to work independently while collaborating effectively with a multidisciplinary team.

• A compassionate, professional, and nonjudgmental approach to working with clients.

• Ability to manage competing priorities in a fast-paced, client-focused environment.

Why You'll Love Working at Milestone

We believe great care starts with great people, and we're committed to creating a workplace where our team members feel supported, valued, and motivated to succeed.

Here’s what makes Milestone a great place to grow your career:

• Meaningful Work: Play an important role in helping individuals access treatment and begin their recovery journey.

• Supportive Team Culture: Work alongside compassionate professionals who genuinely care about their clients and one another.

• Collaborative Environment: Be part of a team where communication, teamwork, and fresh ideas are encouraged.

• Professional Development: Continue building your clinical knowledge and experience while working with a talented interdisciplinary team.

• A Growing Organization: Join a mission‑driven organization dedicated to delivering high‑quality behavioral healthcare.

• A Workplace With Heart: We take our mission seriously, but we also believe in creating a positive environment where people enjoy coming to work!

Benefits Include:

• Competitive salary starting at $50,000 annually

• Health Insurance

• Vision Insurance

• 401(k) Retirement Plan

• Company 401(k) Matching

• Paid Time Off (PTO)

• Paid Sick Time

Milestone Treatment Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and welcoming workplace for all.