Clinical Informatics Specialist (CI) Education Specialist - *Remote*

Providence Health & Services; Portland (OR); Remote; Full time

Job summary

Join a progressive health organization as a Clinical Informatics Education Specialist, where you will play a pivotal role in enhancing the education and adoption of electronic health records and other information systems. This remote position allows you to collaborate with diverse teams to create impactful training materials and support the deployment and optimization of critical healthcare technologies. Your expertise in instructional design and project management will help ensure that healthcare professionals are well-equipped to utilize these systems effectively. If you are passionate about improving healthcare through education and technology, this opportunity is perfect for you.

Benefits

401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Paid parental leave

Vacation and holiday time off

Well-being resources

Qualifications

• 2+ years in a similar role within a healthcare setting.
• Experience with EHR systems and adult learning principles.

Responsibilities

• Develops and maintains training materials for EHR and information systems.
• Collaborates with teams to support informatics education and adoption.

Skills

Collaboration

Project Management

Communication

Instructional Design

Technical Knowledge

Education

Bachelor's Degree in Clinical discipline

Bachelor's Degree in Information Technology/Informatics

Bachelor's Degree in Business

Tools

eLearning authoring software

Microsoft Office Suite

Job description

Description

This role is a remote role, however, the successful candidate must reside in one of our footprint states which are: AK, WA, OR, MT, CA, TX, NM

The Clinical Informatics (CI) Education Specialist serves as a positive, progressive learning and development informatics professional focused on supporting PSJH CI education goals for EHR and other information systems deployment, sustainment, adoption, and optimization activities.

Collaborating with other CI team members, system analysts, and stakeholders, the CI Education Specialist is responsible for the development of materials and learning packages with attention to adult learning principles, instructional design best practices, content efficiency, and user self-sufficiency. Using established PSJH CI instructional design models and format standards, the CI Education Specialist will design, create, maintain, and optimize information systems education curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, Credential Trainer materials, and other system adoption initiatives for the entire PSJH organization, its affiliates, and Community Connect customers. As an informatics professional, the CI Education Specialist also participates in system and workflow design and optimization and participates in deployment go-lives.

Responsibilities also include supervised build and troubleshooting of system training environments needed for education delivery. This position requires working on multiple work assignments with varied timelines, requiring proficient use of technology and project management skills.

Essential Functions:

• Collaborates with other Clinical Informatics (CI) team members, business informatics, system analysts, and stakeholders to support informatics education, adoption, and communication efforts for business and clinical information systems and technologies deployment, sustainment, and optimization.
• Serves as the change communication and education subject matter specialist in project teams, collaborating with core leaders and Sr. Education Specialists as needed.
• Supports curriculum design and review efforts providing guidance to support effective and relevant learning objectives and content.
• Trains, mentors, and communicates with PSJH Affiliates, Community Connect, and PSJH Epic Credential Trainers.
• Designs, writes, and creates curriculum and adoption materials, including multimedia deliverables, to support in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned.
• Authors content that is flexible, relevant, and supports end-user self-sufficiency using established PSJH CI design models, formatting, publishing, and content management standards.
• Designs for and develops online video and interactive training materials using eLearning authoring software as assigned to support achievement of learning objectives identified as appropriate for audience learning needs.
• In collaboration with Sr. Education Specialists, develops, builds, and maintains training scenarios (e.g., patient build and practice users) in system training environments, including build documentation and supportive user references. Troubleshoots issues related to scenarios and system training environments.
• Participates in CI team content quality review processes and edits education deliverables to support consistency and adherence to CI education standards and style guidelines.
• Participates in the training of end users – virtually or in-person.
• Reviews assessments, evaluations, and other feedback mechanisms to determine effectiveness of education deliverables and delivery providing recommendations for and/or instituting improvements in accordance with best practices and adult learning theory to achieve education goals.
• Manages assigned content and monitors for currency. Updates content based on system or process changes in a timely manner following CI education standard processes.
• In collaboration with team leaders and senior team members, guides education materials distribution via the PSJH LMS and other CI standard tools.
• Supports role mapping and training logistical planning for large deployments.
• Develops communication related to education efforts for deployments, upgrades, optimizations, and other system changes as assigned.
• Participates in other CI activities, such as system and workflow design and optimization, training, go-live support, and other activities as assigned. Expected to travel for work activities as assigned.

Additional Responsibilities:

• Demonstrates compliance with PSJH and departmental policies and procedures. Maintains compliance with annual PSJH education requirements.
• Maintains professional and technical knowledge required to fulfill role functions and work assignments.

Job Specific Knowledge, Skills and Abilities:

• Excellent collaboration and team-building skills.
• Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions.
• Ability to perform work independently with minimal supervision.
• Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.
• Demonstrated planning and project oversight/management skills.
• Ability to effectively communicate verbally and in writing to a wide range of audience and for different types of deliverables including online learning, change communication, and training deliverables; excellent listening skills; strong editing, and proofreading skills.
• Ability to conduct learning task analysis derived from understanding system functionality and end-user workflow to identify learning objectives to meet curricula performance outcomes, ability to develop exercises/practice scenarios to support performance outcomes, ability to evaluate effectiveness of training.
• Ability to quickly learn and understand end-user workflow and system functionality to be able to guide education approach and materials content.
• Proficiency in Microsoft Office suite of products.
• Ability to effectively work with geographically separated teams. Ability to travel occasionally to support health system initiatives.

Required Qualifications:

• Bachelor's Degree in Clinical discipline, Information Technology/Informatics, Business, Education, Management, Communications, or related field or equivalent educ/experience.
• 2 years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting.
• Experience with EHR systems.
• Experience with benefits and challenges of adult learning.

Preferred Qualifications:

• Informatics certifications or credentialing upon hire (may be equivalent for up to 2 years of experience for this position at the hiring manager’s discretion).

Licenses and Certifications:

• Required within 6 months (180 days) of hire Epic certification in one or more Epic modules as assigned to support the needs of the CI education team and CI department. Certification to be initiated as directed and completed within 6 months upon completion of Epic training. Once obtained, Epic certification must remain current for assigned modules.
• Required Other system application certifications to complete assigned work; certifications are expected to be completed on all modules assigned to support the needs of the CI education team and department as a whole.
• Required Epic and other system application certifications are expected to be completed on all modules assigned to support the needs of the CI education team and CI department. Once obtained, Epic certification must remain current for assigned modules.
• Preferred within 5 years of hire Education or Instructional Design related certification.
• Required If an RN, Active license as a Registered Nurse by the affiliated State Board of Nursing of the State where the individual lives. Active license or certification to practice as a clinician is required if applicable (Physical Therapist, Occupational Therapists, Dietitian, Clinical Social Worker, Respiratory Therapist).

Salary Range:

AK: Anchorage: Min: $39.32, Max: $62.25

AK: Kodiak, Seward, Valdez: Min: $40.98, Max: $64.88

California: Humboldt: Min: $40.98, Max: $64.88

California: All Northern California - Except Humboldt: Min: $45.98, Max: $72.80

California: All Southern California - Except Bakersfield: Min: $40.98, Max: $64.88

California: Bakersfield: Min: $39.32, Max: $62.25

Idaho: Min: $34.99, Max: $55.39

Montana: Except Great Falls: Min: $31.65, Max: $50.11

Montana: Great Falls: Min: $29.99, Max: $47.48

New Mexico: Min: $31.65, Max: $50.11

Nevada: Min: $40.98, Max: $64.88

Oregon: Non-Portland Service Area: Min: $36.65, Max: $58.03

Oregon: Portland Service Area: Min: $39.32, Max: $62.25

Texas: Min: $29.99, Max: $47.48

Washington: Western - Except Tukwila: Min: $40.98, Max: $64.88

Washington: Southwest - Olympia, Centralia & Below: Min: $39.32, Max: $62.25

Washington: Tukwila: Min: $40.98, Max: $64.88

Washington: Eastern: Min: $34.99, Max: $55.39

Washington: Southeastern: Min: $36.65, Max: $58.03

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requisition ID: 346976
Company: Providence Jobs
Job Category: Clinical Informatics
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS CI SYS OPS
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Office Park Portland Bldg 1-Portland
Workplace Type: Remote
Pay Range: $See Posting - $See Posting