Clinical Informatics Nurse (5032) - Quincy

SIU Medicine; Quincy (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

SIU Medicine seeks a Clinical Informatics Nurse to apply nursing knowledge and IT skills to support the EHR system across SIU clinics. This on-site role collaborates with Springfield Clinic and Memorial Health Systems to optimize EHR use and deliver proactive education to clinicians and staff.

The candidate provides tiered support, performs on-site troubleshooting, trains new users, and participates in interface testing and system enhancements to improve patient care and operational workflows.

Qualifications

• High school diploma or equivalent.
• Any combination totaling one year from IT coursework or IT-related work.
• Over 3 years’ experience as RN, LPN, or Clinical Informatics Nurse.
• Over 3 years’ experience with an electronic health record (EHR) system.
• Licensed as an RN or LPN in Illinois.
• Work experience may run concurrently with required education.

Responsibilities

• Provides subject-matter expertise in EHR use in patient care.
• Offers phone support to providers and staff regarding EHR questions.
• Travels to SIU clinic areas to assist on-site as needed.
• Troubleshoots EHR issues and documents actions taken.
• Coordinates support with SIU and partner health systems to resolve issues.
• Promotes SIU Medicine IT initiatives and maintains professionalism.

Skills

EHR knowledge

RN/LPN experience

IT basics

Strong communication

Education

High school diploma

Illinois RN/LPN license

Tools

TouchWorks

Ticketing system

Job description

Description

The Clinical Informatics Nurse will employ nursing knowledge and technical savvy to provide exceptional support to assigned department in the use of the Electronic Health Record system at SIU. This position is on-site only.

Support Responsibilities (50%)

• Provides subject‑matter expertise in the use of the Electronic Health Record (EHR) system in a patient care setting.
• Provides phone support to providers, residents, medical students, ancillary staff and clinical staff, answering questions related to the EHR.
• Travels to SIU clinic areas to assist providers and clinical staff with use of the EHR on‑site as necessary.
• Troubleshoots issues related to all elements of the EHR, utilizes ticketing system, and documents all courses of action taken, escalating issues as necessary and appropriate.
• Coordinates the support provided to SIU by the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems. Ensures completion of open issues.
• Works closely with the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems to ensure the best possible EHR support experience for all SIU providers and clinical staff.
• Serves as a champion for all SIU Medicine IT teams and initiatives. Maintains a positive and professional attitude at all times while acting as a representative of SIU Medicine.
• Monitors SIU Clinical Informatics task list daily; monitors department task lists and notifies management of issues; works task lists to troubleshoot issues.
• Monitors new interface for accuracy; tests new interfaces before go live; troubleshoots interface issues with interface teams.
• Handles clinic support: clinics call or email SIU CI team directly for all central projects. All users have direct access to the SIU CI.
• Monitors techsupport tickets for TW clinicalapps tickets; reviews department requests for Ops approval; takes request for Ops approval; then to AOC Ops approval if necessary; submits approved Ops/AOC Ops tickets to MSO or notifies requestor and clinic manager if request was denied with explanation; monitors tickets submitted to MSO; tests as needed for build requests; enters tickets in on all build items for tracking; watches for completion of build tickets, and confirms accuracy with requestor/CI/AI before closing the ticket.
• Builds the following items in supported applications: TouchWorks; user build and inactivation; password resets; notes; task lists; work lists; patient list; dictionary entries; charge; sites; letterhead; personalize provider and user profiles; completes enhancement request for all order and flowsheet build.
• Manages patient portal: daily reporting; weekly new user reporting; incoming new user requests – includes verification of identity; messages to new connected users; rebranding/marketing; training/end‑user support; deceased patients; refreshing of patient chart when a document/result is invalidated; prenatal: user build and inactivation; password resets; TouchWorks scanning/Indexing; Chart2PDF; application support; training; support of end users; patient education; dbMotion; stimulus admin; precise ID; dictation/transcription/scribes; PACS system; template build; interface testing; template testing.

Education Responsibilities (40%)

• Provides education to clinical areas regarding the nature of problems and remedial procedures to prevent future occurrences.
• Provides proactive support to all faculty and clinics staff. Provides education and training as needed. Assists in the evaluation and development of clinical informatics‑related training programs.
• Routinely visits all assigned clinical areas to answer questions, provide training, and assess issues. Observes usage of the system and identifies opportunities for improvement. Follows up in a timely manner to ensure a “closed loop” on all problems and concerns.
• Maintains active communication with clinical administrators regarding potential workflow changes associated with full utilization of the EHR. Assists with measurement of benefits associated with process changes and the implementation of new technologies.
• Trains all new users and providers in a classroom setting; works side by side with all new providers their first 3 clinic days.
• Distributes monthly education to all providers and clinic staff; attends monthly school‑wide education webinar via phone; creates SIU Medicine job aids as needed; creates department‑level job aids as needed.

Administration Responsibilities (10%)

• Works to improve clinical practices through the use of technology.
• Maintains knowledge of all EHR features, enhancements, and upgrades to best support clinical areas. Stays abreast of technological advancements and recommends workflow improvement as related to clinical informatics.
• Provides leadership in promoting workflow enhancements to clinical areas, ensuring they take full advantage of all available features of the EHR.
• Assists all faculty and clinical staff with meeting utilization targets related to regulatory measures, industry benchmarks, and organizational policies.
• Maintains familiarity with new industry‑related technologies, and recommends to management products which could improve our clinical practices.
• Alerts management when users or providers are identified as failing to meet behavior or clinical performance standards, or when intervention is needed from the organization to address non‑compliance.
• Handles reports: report requests; validation of reports; assists in working the reports when needed; trend reports and document education as needed.
• Handles invalidation: note invalidation; results invalidation; meaningful use; education; support; troubleshooting; validation of monthly scorecards; assists with accreditations, certifications, and government programs; patient centered medical home; uniform data system; federal qualified health center; barcode administration; iCare; vaccine for child administration.
• New clinics & clinic moves: sits on new clinic workgroup and attends weekly meetings; initiates meetings with department for build workbook; creates build workbook for all new clinics; updates build workbooks for any site additions or moves; creates and maintains letterhead for all TouchWorks sites; maintains master site list for TouchWorks sites and printers; implementations (includes clinical meetings, PM meetings and internal meetings; application testing and verification; Job Aids and Clinic User Guides; Go Live Testing). Participates in all testing events for reboot, upgrades, application changes, and application implementations. Participates in organization and multi‑organization workgroups and governance committees.

Qualifications

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months) from the following categories: college coursework including Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, or work experience in IT‑related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Over 3 years’ experience working as an RN, LPN, or Clinical Informatics Nurse.
• Over 3 years’ experience working with an electronic health records (EHR) system.
• Licensed as a Registered Professional Nurse or Licensed Practical Nurse in Illinois.
• Work experience may run concurrently with required education.

Knowledge, Skills and Abilities

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Condition of Employment

Out‑of‑state applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi‑Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out‑of‑state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Background Screening

Pre‑employment background screenings required.

Equal Employment Opportunity Statement

Southern Illinois University School of Medicine is an affirmative action/equal opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.