Clinical Informatics - IS Clinical Applications - Full time 8 Hour Days (Exempt) (Non-Union)

University of Southern California; Los Angeles (CA); On-site; USD 100,000 - 165,000; Full time

Job summary

University of Southern California is seeking a Clinical Informaticist to liaison between clinical operations and IT, designing and improving Cerner builds and related IT projects. You will collaborate with physicians, nurses, administrators and IT teams on scoping, build, implementation, upgrades and ongoing maintenance.

You will help establish workflows, educate clinicians, and monitor KPIs while supporting system testing, troubleshooting and go-lives across facilities.

Qualifications

• 2 years’ experience; experience to include implementation, testing, and ongoing support of clinical applications.
• 1 year Health Care Information Technology (HCIT) consulting work experience.
• Cerner experience highly desired.
• Experience as a Licensed Clinical worker or Health Care worker a plus.
• Must have clinical workflow experience.
• Self-starter with ability to identify opportunities for improvement and drive change initiatives.
• Strong presentation skills to executives and chief clinicians.
• Fire Life Safety Training (LA City); If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Responsibilities

• Establish clinical workflows (Provider, Nursing, Front Office, Ancillary staff, Lab, Radiology, Pharmacy, Medication Administration and other Orders workflows).
• Drive development of future state workflows leveraging clinical and application knowledge.
• Educate clinicians on appropriate system use and promotes positive experience of IT solutions.
• Develop and monitor Key Performance Indicators for assigned facility.
• Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users
• Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements, or upgrades.
• Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed
• Analyzes applications and make recommendations for improvement
• Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems
• Supports and troubleshoots interfaces for inbound/outbound
• Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats
• Provides references for users by writing and maintaining user documentation, such as Job Aids; provides help desk support; and trains users
• Maintains system protocols by writing and updating procedures
• Sits on various entity and enterprise-wide IT committees as representative and liaison
• Works with leadership to identify SMEs for project work as needed
• Performs other duties as assigned

Skills

Cerner

Clinical workflow experience

Self-starter

Presentation skills

Healthcare IT liaison

Education

Bachelor's Degree

High School diploma

Tools

Cerner

Job description

The Clinical Informaticist is responsible for communicating, collaborating and working with leadership, staff and IT teams to design and continuously improve Cerner build and related IT endeavours. Applicant will work closely with physicians, nurses, hospital administration and IT counterparts on a day-to-day basis. The Clinical Informaticist will report through clinical operations with a primary responsibility to serve as an operations/IT liaison through assessment, scoping, build, implementation, optimization upgrades, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, issue management, training and go-lives.

Essential Duties

• Work closely with appropriate personnel to establish clinical workflows (Provider, Nursing, Front Office, Ancillary staff, Lab, Radiology, Pharmacy, Medication Administration and other Orders workflows)
• Drives development of future state workflows leveraging clinical and application knowledge
• Educates clinicians on appropriate system use and promotes positive experience of IT solutions
• Develop and monitor Key Performance Indicators for assigned facility
• Responsible for the implementation and development of assigned clinical applications, including providing 1st-2nd level of support to end-users
• Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements, or upgrades
• Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed
• Analyzes applications and make recommendations for improvement
• Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems
• Supports and troubleshoots interfaces for inbound/outbound
• Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats
• Provides references for users by writing and maintaining user documentation, such as Job Aids; provides help desk support; and trains users
• Maintains system protocols by writing and updating procedures
• Sits on various entity and enterprise-wide IT committees as representative and liaison
• Works with leadership to identify SMEs for project work as needed
• Performs other duties as assigned

Qualifications

• High School or equivalent
• Bachelor’s Degree in related field
• 2 years Experience; experience to include implementation, testing, and on-going support of clinical application(s)
• 1 year Health Care Information Technology (HCIT) consulting work experience
• Cerner experience highly desired
• Experience as a Licensed Clinical worker or Health Care worker a plus
• Must have clinical workflow experience
• Self-starter with ability to identify opportunities for improvement and drive change initiatives
• Strong presentation skills to executives and chief clinicians
• Fire Life Safety Training (LA City); If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual rate range for this position is $99,507.00 - $164,559.00.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties.

Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.