Clinical Improvement Program Specialist - Clinical Value & Transformation

Jefferson; Jefferson Center (PA); On-site; USD 90,000 - 125,000; Full time

Job summary

Jefferson is seeking a Clinical Improvement Program Specialist to advance execution of organizational clinical strategic improvements. You will provide project leadership, partner with the Clinical Improvement Designer, and apply project management and process improvement practices to drive work across plan, execute, and sustain phases within a healthcare operations environment.

The role requires a BS in Business or healthcare field, at least 5 years in PM, PMP or CAPM certification, Lean Six

Qualifications

• BS in Business, healthcare administration, or related field.
• 5+ years in project management required.
• Experience leading all PM lifecycle stages.
• Team collaboration across diverse backgrounds.
• Strong communication and leadership skills.
• Healthcare project experience and process improvement.

Responsibilities

• Lead and manage clinical improvement projects across plan, execute, and sustain phases.
• Maintain project documentation and governance with stakeholders.
• Track KPIs and provide leadership reportouts.
• Collaborate with Clinical Improvement Team to drive organization-wide initiatives.

Skills

Project management

Data analysis

Communication

Leadership

Change management

Process improvement

Education

Bachelor's degree in Business or healthcare

Tools

Power BI

Tableau

Qlik

Job description

Number of Positions In Requisition 1

Job Details

Clinical Improvement Program Specialist

The Clinical Improvement Program Specialist is accountable to advance the execution of organizational clinical strategic improvement through providing project leadership and closely partners with the Clinical Improvement Designer. Applies diverse knowledge of project management expertise, process improvement principles, and familiarity with the health care operations environment to effectively drive work across the Plan, Execute, and Sustain phases of a clinical improvement project. Utilizes project management best practices through ownership of project documentation, daily collaboration with project team members/operational leaders/key stakeholders, and management and facilitation of meetings.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Utilizes established Enterprise project management standards, processes, policies, methodologies and tools to manage timelines, resources, and budgets.
• Collaborates with other Clinical Improvement Team members and leaders to drive organization wide initiatives and improvement work with ownership of accountability and outcomes. Assists with data and KPI tracking and report outs to leadership to drive performance of improvement initiatives and reduce clinical variation and utilization.
• Contributes value to overarching efforts of OnPoint Program to improve equity, experience, quality, safety, and population health across all pillars through being able to provide project management support across these areas.
• Develops and maintains trusting relationships with key stakeholders to foster collaborative improvement efforts.

Competencies (Knowledge, Skills, and Abilities Required)

Functions as an advocate, change agent while serving as a positive role model for encouraging others to embrace operational changes and transformation. Develops and fosters strong relationships with critical stakeholders including project team members, executive sponsors, and operational stakeholders. Provides clear and comprehensive communication of OnPoint Clinical Improvement and Transformation strategy.

Minimum Education and Experience Requirements

• Education: B.S. in Business, relevant clinical field, Healthcare Administration, and/or Quality and Safety.
• Minimum of 5 years of experience in project management is required.
• Proven ability to manage all stages of the Project Management life cycle.
• Proven ability to work in teams with diverse backgrounds and experiences.
• Superior interpersonal management skills and emotional intelligence.
• Experience overseeing large, complex projects, in a dynamic healthcare environment and within other healthcare organizations.
• Excellent communication and interpersonal skills with strong leadership and multitasking abilities.
• Experience in managing information systems, clinical initiatives, and process improvement projects.
• Comfortable working in complex matrixed environment.

Minimum Certifications, Registration or License Requirements

• Required: PMP or CAPM certification (can currently be pursuing).
• Preferred: Lean Six Sigma Green Belt or above, AND/OR Quality Improvement-related certification.

Additional Information

Advanced skills in Microsoft Office software, specifically excel, EMRs and business intelligence tools (eg. Qlik, Tableau, Power BI) are essential for this position along with outstanding organizational and communication skills and an overall commitment to best practices and procedures.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

About the Organization

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

Company Culture

If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.