Clinical Front Desk Reception/Cashier

Western University of Health Sciences; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading university in health sciences seeks a full-time Clinical Front Desk Reception/Cashier. This role involves greeting clients, scheduling appointments, processing payments, and ensuring client satisfaction in a busy veterinary environment. Ideal candidates have excellent interpersonal skills and relevant experience, contributing to the university's commitment to providing exemplary health care education.

Benefits

Comprehensive and flexible benefits

Competitive salaries

Generous paid time off

Qualifications

• 1-3 years of experience in a similar position.
• Experience in a clinical medical setting is helpful.
• Customer service experience preferred.

Responsibilities

• Responsible for greeting clients and scheduling patient appointments.
• Collect client payments and issue receipts.
• Assist clients with registration forms and verify paperwork.

Skills

Good computer skills

Good verbal and written communication skills

Basic math skills

Excellent interpersonal skills

Education

Graduate Equivalency Diploma or High School Diploma

Job description

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Title

Position Title Clinical Front Desk Reception/Cashier

Position Control Number

Position Control Number S00190

Type of Position

Type of Position Staff

Position Status

Position Status Full-time

Campus

Campus Western University Campus-Pomona, CA

Position Location

Position Location California

Department

Department 1715-WesternU Pet Health Center

Job Summary

Responsible for greeting clients and other for the College of Veterinary Medicine; schedule patients and confirm patient appointments; process patient payments and receipts. Works collaboratively with medical staff to assure client satisfaction.

Knowledge, Skills and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.

2. Good verbal and written communications skills. Veterinary medical terminology is helpful.

3. Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.

4. Basic math skills.

5. Applicant must be able to read, write, speak, and comprehend the English language.

6. Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.

Required Qualifications

1. Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Graduate Equivalency Diploma or High School Diploma required.

2. Experience: 1-3 years of experience in a similar or related position. Experience in a clinical medical setting is helpful. Customer service experience preferred.

3. Other: Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Preferred Qualifications

Key Responsibilities

1. Schedule patient appointments with the appropriate provider, while accommodating the patient’s needs.

Key Responsibilities

2. Confirm scheduled appointments by contacting the patient one day prior to their physician visit.

Key Responsibilities

3. Assist clients, if needed, with completion of registration forms and verify that all paper work is completed.

Key Responsibilities

4. Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.

Key Responsibilities

5. Collect client payments, issue receipts, and post payments in the College’s practice management system. Reconcile the daily cash deposits collected.

Key Responsibilities

6. Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.

Key Responsibilities

7. Establishes and maintains hard copy and/or electronic files and records.

Key Responsibilities

8. Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.

Key Responsibilities

9. Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.

Key Responsibilities

10. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Posting Details Continued

Work Schedule

Hours will vary, Monday thru Friday and some weekends

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

• Our faculty, staff, and administrators are 100% focused on student success.

• Our University culture creates the context for a nurturing and supportive environment.

• Faculty, staff, and students can expect to make deep, personal relationships within the University community.

• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.

• WesternU’s core value of humanism encourages all to bring their whole self in all that they do.

• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum

Minimum $17.00 Hourly

Maximum

Maximum $18.00 Hourly

Physical Demands

Physical Demands

Do the essential functions of this job require lifting?

Do the essential functions of this job require lifting? Yes

If yes, list maximum weight and duration

WesternU Policy requires persons employed by the University to provide proof of vaccination against the SARS -CoV2 ( COVID -19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID -19 testing for in-person/on-campus work assignments.

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Duties of the Clinic Front Desk Reception/Cashier are normally performed in a typical clinic setting. Occasionally the employee is exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to animals, telephone calls, office equipment, and normal student traffic. Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment.

Posting Information

Posting Number

Posting Number S01623

Posting Date

Posting Date 06/17/2025

Close Date

Open Until Filled Yes

Conditions of Employment - Background Check

To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.

Pay Transparency Act

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.

Required Documents

Resume

Optional Documents

Cover Letter

Letter of Recommendation #1

Letter of Recommendation #2

Letter of Recommendation #3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.

  (Open Ended Question)

309 E. Second St.
Pomona, CA 91766-1854
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