Clinical Excellence Operations Manager

Intermountain Healthcare Inc.; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Intermountain Healthcare Inc. seeks an Clinical Excellence Operations Manager to lead clinical outcomes and quality management across care sites, aligning with system-wide agendas and driving high-reliability care.

You will oversee QAPI, board reporting, and regulatory readiness while partnering with clinical and operational leaders to implement evidence-based improvements. The role focuses on strategy execution, professional development, and cross-functional collaboration to advance safe,

Qualifications

• Bachelor's degree in business or healthcare related field OR RN, RT, OT, PT.
• Experience in quality management, clinical excellence, or regulatory readiness preferred.
• Strong leadership and data analysis skills are expected.

Responsibilities

• Lead and coordinate clinical outcomes and quality management across care sites.
• Participate in system and local committees to drive culture and results.
• Oversee budgets, planning, communications and resource allocation.
• Support clinical program deployment, safety, and patient experience initiatives.
• Collaborate with clinical teams, HR and Consumer Experience to improve care.

Education

Bachelor's degree or Registered Nurse / Respiratory Therapist / Occupational Therapist / Physical The

Job description

Job Description:

The Clinical Excellence Operations Manager leads and coordinates clinical outcomes and quality management at care sites within a market or region while aligning to the broader, system-level agenda in the Clinical Excellence function. The role leads local clinical effectiveness and improvement efforts around process of care and patient outcomes in close partnership with clinical and operational owners and oversees quality management functions including but not limited to QAPI, board reporting, and regulatory requirements.

Scope includes Intermountain Health clinical functions including clinical programs, service lines, shared services, medical group, acute and ambulatory care sites, following a system led, locally deployed support model. The role supports strategy and execution aligned with the Clinical Excellence leadership team to drive overarching strategies that support the delivery of highly reliable care that is safe, high-quality, patient-centered, and equitable.

Work Schedule

On-site - Position requires on-site presence.

Core business hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.

Travel - Ability to travel to affiliated clinic sites

Essential Functions

• Maintain key organizational relationships across Intermountain Healthcare with a specific focus on ensuring optimal safety, outcomes and experience of care.
• Participate in key committees at the system and local levels to drive culture and results.
• Administer department operations and reporting including budgets, planning, communications and resource allocation.
• Develop, direct, coordinate and share innovative initiatives across the organization that set new standards, exceed national best practices, drive down variation, create efficiencies and decrease costs.
• Work with Clinical Excellence leaders in identifying succession planning needs and candidates, and encourage staff preparedness for taking on new responsibilities.
• Support the implementation of clinical programs and services initiatives (as applicable), including: care process models, core measures, ongoing patient safety and experience of care efforts.
• Foster an environment of professionalism and caregiver engagement, including a culture where caregiver input is valued and recognized.
• Provide consultation and coordination regarding safety, quality and experience of care improvement functions to leadership, performance improvement teams, caregivers and physicians.
• Keep abreast of and respond proactively to changes or trends in healthcare and technology specific to departmental needs.
• Monitor and assist in designing departmental indicators and patient care quality reviews as required. Encourage use of that data for identification of opportunities for improvement.
• Responsible for assisting in the trending and tracking of identified variances in care, root cause analysis and seeking and supporting resolution as assigned
• Serve as an organization wide consultant and educator.
• Support collaborative relationships with existing and potential partners, including hospitals, health plans, physician groups and post-acute care entities to be sure Quality standards/regulatory requirements are met.
• Collaborate with clinical teams, Consumer Experience and Human Resources a differentiated Intermountain extraordinary care experience.
• Support the highly reliable execution of evidence practices in improving patient experience.
• Nurture a strong internal culture of high reliability
• Ensure Intermountain Healthcare is a learning organization by incorporating root cause analysis, failure mode analysis, event reporting and analysis, and continuous improvement methods through all levels of the organization
• Strongly support and advocate for the tenets of a Just Culture to ensure a strong safety culture.
• Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.
• Support quality measurements for internal use.
• Support the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency.
• Advance, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve.
• Support Nursing in a journey to excellence (top decile performance in national nursing sensitive measures, Magnet accreditation).
• Partner with Medical Director to develop medical staff education regarding regulatory issues, new statutes/guidelines and safety / quality and improvement activities.

Skills

• Leadership
• Quality, safety and experience best practice expertise and reporting
• Regulatory readiness
• Data Analysis
• Project Management
• Process improvement
• Clinical chart review
• Presentation preparation and delivery
• Consultation and education design and delivery

Minimum Qualifications

• Bachelor's degree in business or healthcare related field OR Registered Nurse, Respiratory Therapist, Occupational Therapist, Physical The