Clinical Equipment Operations Manager

Renovo Solutions; Phoenix (AZ); Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training programs

Supportive work environment

Resumo da oferta

Renovo Solutions seeks a Clinical Equipment Operations Manager to lead daily hospital-based operations for equipment distribution and readiness. You will oversee staffing, inventory accuracy, infection control, and service-level performance, while maintaining strong customer relationships and controlling costs.

Reporting to the Director of Clinical Equipment Distribution and Readiness, you will manage budgeting, trainings, and escalations, ensuring reliable service delivery across RENOVOTrac and

Qualificações

• Associate or bachelor's degree preferred; equivalent relevant experience considered.
• 3–5 years of progressively responsible experience in hospital operations, healthcare support services, logistics, or service management preferred.
• Minimum of 3 years of direct supervisory or people management experience, including responsibility for employee performance, staffing, training, and day-to-day operations.
• Demonstrated ability to lead teams, analyze operational KPIs, manage customer relationships, and understand financial and budget performance.
• Hospital-based role involving prolonged standing/walking, bending, pushing/pulling equipment carts, and occasional lifting; validating specific physical demands through a job analysis.
• May require varied shifts, weekends, holidays, and urgent service coverage based on customer needs.
• Follow applicable OSHA, hospital infection prevention, PPE, chemical safety, and patient privacy requirements.

Responsabilidades

• Lead daily operations of an assigned hospital-based department for RenovoTrac and related services.
• Staffing, coaching, performance evaluations, and development of the equipment distribution team.
• Ensure equipment readiness, infection prevention compliance, and proper handling procedures.
• Maintain accurate inventory and records; support contract compliance and billing data integrity.
• Oversee service-level performance, customer relationships, and cost management.
• Coordinate escalations, maintenance handoffs, and program improvements with leadership.

Conhecimentos

Team leadership

KPI analysis

Customer relationships

Budget awareness

Formação académica

Bachelor's degree preferred

Ferramentas

RENOVOTrac

RENOVOLive

Descrição da oferta de emprego

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

The Clinical Equipment Operations Manager supports RENOVOTrac, Renovo’s medical equipment distribution and management program, by leading all daily operations of an assigned hospital-based department. Reporting to the Director of Clinical Equipment Distribution & Readiness, the Manager is accountable for staffing and team development, equipment availability and inventory accuracy, cleaning and infection prevention compliance, service-level performance, customer relationships, labor and operating costs, and continuous improvement. The role oversees the full department and ensures reliable, measurable service delivery.

What You Will Do:

Equipment Readiness & Infection Prevention

• Ensure employees can access and are trained to follow equipment-specific manufacturer Instructions for Use (IFUs), approved cleaning and disinfection procedures, and hospital infection prevention and control policies. Monitor compliance through observations, quality audits, documentation review, and corrective action; stop and escalation work when instructions are unavailable, unclear, or conflict with facility requirements.
• Verify equipment is properly identified, documented, and ready for redistribution; segregate equipment requiring additional cleaning, inspection, or repair.
• Coordinate safe handoffs to Clinical Engineering for malfunctioning, damaged, or unsafe equipment; do not independently perform repairs outside authorized training.

Equipment Flow, Inventory & Technology

• Support accurate equipment location, status, availability, and inventory records through RENOVOTrac systems and RENOVOLive reporting.
• Promote timely retrieval, turnaround, and delivery of movable medical equipment in accordance with established service-level expectations.
• Identify missing equipment, inventory discrepancies, idle assets, and rental opportunities; elevate findings for resolution.

Customer Service & Safety

• Communicate professionally with nursing, clinical departments, and hospital partners regarding requests, priorities, and service issues.
• Follow facility safety rules, PPE requirements, confidentiality/HIPAA expectations, and appropriate chemical-handling practices.
• Own site operating plans, service-level agreements, staffing coverage, productivity, cleaning compliance, equipment turnaround, and customer issue resolution.
• Establish daily and periodic operational reviews using RENOVOLive dashboards; address performance gaps with corrective actions and documented follow-through.
• Coordinate with the Director and Clinical Engineering on escalations, maintenance handoffs, equipment availability, and program improvements.

People Management

• Directly supervise assigned employees, including hiring input or decisions within delegated authority, scheduling, coaching, performance evaluations, corrective action, and employee development.
• Plan staffing levels, shifts, training, and cross-coverage to meet volume, service, and labor targets; maintain a safe and accountable team culture.
• Serve as primary operational contact for hospital leaders and clinical stakeholders; conduct recurring customer performance reviews and follow up on service concerns.
• Manage site labor and operating expenses against approved budgets; review productivity, inventory loss/shrinkage, rental utilization, and opportunities for cost reduction.
• Maintain accurate service, equipment, and customer records; support contract compliance, billing data integrity, renewal readiness, and service expansion discussions with the Director.

Education, Skills & Experience

• Associate or bachelor's degree preferred; equivalent relevant experience considered.
• 3–5 years of progressively responsible experience in hospital operations, healthcare support services, logistics, or service management preferred.
• Minimum of 3 years of direct supervisory or people management experience, including responsibility for employee performance, staffing, training, and day-to-day operations.
• Demonstrated ability to lead teams, analyze operational KPIs, manage customer relationships, and understand financial and budget performance.
• Hospital-based role involving prolonged standing/walking, bending, pushing/pulling equipment carts, and occasional lifting; validating specific physical demands through a job analysis.
• May require varied shifts, weekends, holidays, and urgent service coverage based on customer needs.
• Follow applicable OSHA, hospital infection prevention, PPE, chemical safety, and patient privacy requirements.

Reports to: Director of Clinical Equipment Distribution and Readiness

This description summarizes primary responsibilities and does not list every duty. Renovo may modify responsibilities as business and customer needs evolve.

EEO Statement:

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.