Clinical Engagement Coordinator - Jack Ryan Residence

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 58,000 - 74,000; Full time

Job summary

Join a leading organization focused on supporting New Yorkers experiencing homelessness as a Clinical Engagement Coordinator. This role involves collaborating with a multi-disciplinary team to provide essential support and interventions, ensuring a safe and engaging environment for clients. Ideal candidates will possess a degree or extensive experience in mental health, demonstrating commitment to client-centered care. With full-time hours and opportunities for professional growth, contribute to vital services in your community.

Benefits

Health insurance and paid sick time benefits

Generous paid vacation and holidays

Tuition assistance for career development

403(b) pension plan with matching benefit

Flexible spending accounts for healthcare

Qualifications

• 3 years direct experience required.
• Knowledge of best practices preferred.
• Ability to work in high-stress environment.

Responsibilities

• Provide daily support and interventions.
• Engage individuals in a client-centered approach.
• Assist in safety management and crisis intervention.

Skills

Motivational Interviewing

Conflict resolution

Client engagement

Crisis intervention

Education

Bachelor’s degree preferred

Experience with individuals experiencing homelessness, mental illness, and substance abuse

Job description

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Duties/Responsibilities

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de-escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de-escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma-informed and recovery-based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self-awareness while emphasizing client autonomy and safety.
• Conduct in-service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.
  
  

Duties/Responsibilities

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de-escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de-escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma-informed and recovery-based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self-awareness while emphasizing client autonomy and safety.
• Conduct in-service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.
  
  

Hours

Full-time; 37.5 hours per week

• Sunday-Thursday 8am-4:30pm
  
  

Qualifications

A Bachelor’s degree preferred or a minimum of three years direct experience working with individuals experiencing homelessness, mental illness and substance abuse issues required.

Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred. Must have the ability to work in a high stress/ high volume environment, while maintaining open communications with the team. Bilingual abilities a plus. Proficiency computer literacy required. CPR training certification or ability to complete CPR certification training.

• Vaccination preferred but not required.
  
  

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Program Description

BRC began operating its newest program, the Jack Ryan Residence, in August 2011. The Jack Ryan Residence, funded by the NYC Department of Homeless Services, is a 200-bed shelter for homeless men living with mental illness. The program provides a complete range of mental health stabilization, medication management, case management, and medical services aimed at moving residents into permanent housing. The ultimate goal of the program is to place its clients into appropriate, supportive housing within nine months.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Civic and Social Organizations

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