Clinical Educator, Tzield - Mid Atlantic - NY, NJ, DE

Sanofi US; Newark (NJ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading health care company is seeking a Clinical Educator for the Tzield Patient Services team to provide personalized patient support and education. This remote role requires strong communication and empathetic listening skills, with up to 80% travel within New Jersey, New York, and Delaware. The ideal candidate will have a relevant degree and experience in the biotechnology or pharmaceutical industry, particularly with T1 diabetes. Competitive rewards and a commitment to professional growth are offered.

Benefits

Company car through FLEET program

Comprehensive healthcare benefits

Gender-neutral parental leave

Qualifications

• 3-5 years industry experience required.
• Previous T1 Diabetes experience strongly preferred.
• Ability to travel 60-80% within assigned territory.

Responsibilities

• Lead education efforts for disease state and product information.
• Assess enrolled patients' needs and develop action plans.
• Maintain communication with healthcare providers regarding the infusion process.

Skills

Communication skills

Empathetic listening

Presentation skills

Education

Bachelor’s or Master’s Degree in Health Care/Life Sciences/Nursing

Job description

Overview

Job Title: Clinical Educator, Tzield - Mid Atlantic - NY, NJ, DE

Location: Remote/Field

About the Job

Provide best-in-class personalized patient services to ensure a positive patient experience in support of Sanofi General Medicines business priorities. Driven by the complexity of patient identification, treatment administration intricacies, and access gateways, this role must support both internal and external care teams in the overall patient journey. The Clinical Educator (CE) is a field-based member of the Tzield Patient Services team and subject matter expert for Tzield and T1D. The CE assists patients and caregivers with accessing Sanofi’s FDA-approved 14-day T1D infusion therapy. The CE provides disease and product information and ongoing support, when appropriate, to T1D patients and their caregivers.

The CE establishes and maintains a strong working relationship with Endocrinology healthcare providers (MD, NP, PA), health care facilities (Nurses, PharmD, Leadership) and home health agency nurses who provide in-home care for patients. The CE provides education on the product and related access hurdles to ensure a seamless patient experience. The CE is a subject matter expert and critical thinker on disease state, product, administration, and services. The CE works with cross-functional teams to facilitate timely access to therapy and demonstrates emotional intelligence to navigate internal and external partners. They are responsible for ensuring patients have access to our Patient Mentor program and for setting up and delivering interactions. CE’s must ensure full compliance with corporate and industry policies, legal and regulatory requirements, for all field activities, and report all adverse events (AEs).

This is a regionally aligned, field-based role.

We are an innovative global healthcare company committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our teams work together to revolutionize treatment, continually improving products, understanding unmet needs, and connecting communities. We pursue progress to make a real impact on millions of patients around the world.

Main Responsibilities

CE Responsibilities include but are not limited to:

• Leads education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and families through telephone communication, live/virtual patient and family meetings, and patient education programs. Facilitates a Patient Mentor program by setting up and moderating a 1:1 interaction for new patients.
• Assesses all enrolled patients’ needs and develops action plans that facilitate the treatment process as recommended by the patient’s healthcare provider.
• Works with cross-functional partners to identify patient-specific barriers and develop action plans for resolution. Demonstrates accountability for action plan execution and drives for success and results.
• Supports the complex pull-through process of Tzield patients by maintaining excellent communication with Matrix team, HCPs and the patient. Provides ongoing education to the HCPs regarding the infusion process based on the approved PI.
• Delivers in-depth disease and product in-services, for home health care providers of patients receiving Sanofi treatment within the home to ensure optimal care and adherence to prescribed dosing.
• Maintains expertise through continuing medical and scientific education including attendance at relevant symposiums, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs.
• Increases disease awareness by completing community and healthcare advocate educational outreach programs.
• Meets documentation requirements in CRM system to facilitate tracking of critical metrics.
• Delivers on key objectives established annually.
• Participates in or travels to Patient support programs as needed.
• Must be able to travel extensively (60 to 80%).
• Ensures full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities.

About You

Knowledge, Skills & Competencies:

• Communicate any treatment barriers to the prescriber/office staff.
• Ability to safeguard confidential and sensitive information.
• Excellent presentation skills.
• Experience with medical and pharmacy benefit products.
• Empathetic listening skills.
• Language requirements: English required and bilingual Spanish preferred.
• Requires technical skills to effectively navigate and learn multiple complex platforms.

Basic Qualifications

• Bachelor’s or Master’s Degree in Health Care/Life Sciences/Nursing.
• 3-5 years of industry experience.
• Experience in biotechnology/pharmaceutical industry.
• Prior product launch experience.
• Ability to present to small and large groups of patients, caregivers and healthcare professionals.
• Ability to travel up to 80% within a territory; travel to meetings/trainings/programs as necessary. Additional travel may be required within the assigned geography.
• Valid Driver’s License.

Preferred Qualifications

• Previous commercial and/or clinical experience with IV infusions is preferred.
• Previous T1 Diabetes experience strongly preferred, CDE certification.
• 3–5+ years in a field-based commercial or medical role in a pharmaceutical or biotech company.
• Familiarity with managed care and buy-and-bill therapy and reimbursement for infused therapies.
• Demonstrated success working within cross-functional teams and collaboration across functions in a field-based role.
• Excellent strategic thinking, analytical, and communication skills.
• Strong understanding and experience supporting Sanofi products and services in the HCP and Infusion Center settings.
• Outstanding interpersonal skills and the ability to build relationships and manage conflict.
• Demonstrates initiative, teamwork and accountability.
• Strong organizational skills and ability to adapt to change in a fast-paced environment.

Travel Requirements

• Approximately 60-80% travel, depending on geography.
• Ability to travel to meetings/trainings/programs as necessary.

Why Choose Us?

• Be part of a team bringing the miracles of science to life and driving positive impact.
• Opportunities to grow your talent and advance your career, including promotions or lateral moves, at home or internationally.
• Competitive rewards package recognizing contributions and impact.
• Health and wellbeing benefits including comprehensive healthcare, prevention and wellness programs, and gender-neutral parental leave.

This position is eligible for a company car through the Company’s FLEET program. Candidates must complete all fleet safety training and maintain an acceptable driving record.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital status, gender identity or expression, sexual orientation, disability, veteran or military status, or any other characteristic protected by law.

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Pursue progress, discover extraordinary. Better medications, better outcomes, better science. Progress is powered by people from diverse backgrounds and locations, united to make miracles happen. Sanofi provides equal opportunities to all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.