Clinical Education Specialist- Sterile Processing: Texas

STERIS Canada Corporation; Houston (TX); Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a Clinical Education Specialist to enhance customer education and support in sterile processing and infection prevention. This remote role requires a proactive individual with extensive clinical experience and the ability to travel across Texas. You will collaborate with sales teams to drive product awareness, conduct audits, and provide valuable training to healthcare professionals. Join a company dedicated to creating a healthier and safer world through innovative healthcare solutions, where your expertise will make a significant impact on customer success and satisfaction.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Healthcare, Dental and Vision Benefits

401(k) with company match

Maternity and Paternity Leave

Tuition Reimbursement

Excellent opportunities for advancement

Qualifications

• 6+ years of clinical experience in sterile processing and infection control.
• Expertise in surgical instrumentation and reprocessing principles.

Responsibilities

• Provide clinical education and support to customers in infection prevention.
• Conduct audits of customer processes and recommend improvements.

Skills

Clinical experience

Infection prevention/control

Surgical instrumentation knowledge

Communication skills

Customer relationship management

Education

Bachelor of Nursing degree (BSN)

Professional certifications (CRCST, CIS, CHL, etc.)

Tools

Lean Orientation

Job description

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Clinical Education Specialist- Sterile Processing: Texas

Job Category: Clinical Support/Instrument Processing/Education

Houston, TX, US, 77030

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Clinical Education Specialist provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services. Provides a value-added service to assist the sales force achieve their financial objectives.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of Texas with ability to travel within territory when needed.

What You'll do as a Clinical Education Specialist

• Supports: IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
• Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
• Supports Product Managers in the following areas: Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting, Review photography for clinical appropriateness, Review presentations, Sample procedures, Clinical Q&A, Content ideation and review.
• Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
• Assists sales team with product and/or equipment in-servicing as needed.
• Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
• Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
• Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.
• For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
• Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements. May consult with a Senior or Principal Clinical for recommendations as needed.
• Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.
• For credentialed Customer presentations, recommend and review new topics based on Customer needs, and review existing presentations based on industry changes to ensure presentations are up to date.
• Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, HSPA etc.) and participation in national/local professional meetings, workshops, and seminars.
• Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment. Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition. Participates in industry trade show activities and professionally represents STERIS as needed.

Experience, Skills, and Abilities Needed

Required:

• 6+ years clinical experience required.
• Expertise in the Central Supply Processing / Sterile Processing Department (SPD) required.
• Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, pharmacy, medical or nursing.
• Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) required.
• Must have minimum of 2 professional certifications within 12 months of hire (i.e. CRCST, CIS, CHL, CER, CIC, CNOR) required.
• Candidates must live in the State of Texas to be considered (required).
• Ability to travel up to 70% required.
• Valid driver’s license required.
• Must be able to comply with hospital/customer credentialing requirements required.

Preferred:

• Bachelor of Nursing degree preferred (BSN).
• Experience in a leadership position within a hospital SPD (Manager or Director level) preferred.
• Expertise in one or more of the following: Operating Room, Central Supply, Infection Prevention/Control or Endoscopy Department preferred.

Other:

• Completion of Lean Orientation, Lean Onboarding, and Problem Solving training to be completed after hire.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $90,000 - $110,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
STERIS Benefits

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.