Clinical Education Specialist (CES)

Falck; Hayward (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Training and Career Development

Paid Time-Off

Job summary

Falck is hiring a Clinical Education Specialist in Hayward, CA. The role focuses on quality improvement and education activities, coordinating safety, training and competency with the Clinical Manager.

Expect involvement in community education, monthly workforce training and program oversight. The position requires California Paramedic credentials, instructor certifications or the ability to obtain them within 90 days, and strong Microsoft Office skills.

Qualifications

• Two years of experience as a Paramedic.
• Current California Paramedic license.
• Instructor certification: BLS CPR, ACLS, PALS and PHTLS/ITLS or able to obtain within 90 days.
• Valid California driver’s license.
• Supervisor or Field Training Officer experience preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage training equipment maintenance and classroom readiness.
• Assist in new hire training preparation and facilitation.
• Monitor and inventory training resources.
• Develop and deploy ongoing workforce education and training.
• Coordinate Field Training Officer activities and EMS policy adherence.
• Collaborate with the Clinical Manager to align priorities.
• Coordinate community education events (CPR, car seat safety).
• Perform quality improvement data collection and monthly reporting.

Skills

Paramedic experience

Driver's license

Microsoft Office

Teamwork / collaboration

Instructor certification awareness

Education

California Paramedic license

National Registry Paramedic (CA eligible)

High school diploma or equivalent

Associate degree in health care or related field

Tools

Microsoft Office Suite

Job description

Falck is a global emergency medical services (EMS) provider originating from Denmark that currently services 3 states in the US: California, Colorado & Texas. Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

"Bring Care into your Career"

Company Video: https://humind.wetransfer.com/previews/b4d5d9d607878beb42c96fae9776a00b20260717220619/2e9c0b?itemId=a6e1b096753c9c38e5bb681136170a5f20260717220646

Position Summary:

• Under the general supervision of the Clinical Manager, and with a high regard for customer service, the Clinical Education Specialist shall be responsible for the company’s quality improvement and education activities. The Clinical Education Specialist shall work in concert with the Clinical Manager to ensure coordination between safety, quality, and training.

Compensation: $100,000-110,000 per year

What We Offer:

• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Essential Functions:

The duties of the Clinical Education Specialist include, but are not limited to, the following:

• Ensure that all training equipment is maintained in a neat and orderly
• Assist in preparation and facilitation of new hire
• Monitor and maintain inventory of training
• Provide routine maintenance of classroom and training equipment as
• Assist with the development and facilitation of ongoing workforce training and education.
• Assist with the development and deployment of monthly online workforce
• Assist with the oversight of the Field Training Officer program; coordinate meetings, schedules, and assist with training and all aspects of clinical education requirements as set forth by the Alameda County EMS Agency policies/guidelines.
• Work closely with the Clinical Manager to ensure training priorities and subjects are aligned
• May serve as company representative at relevant meetings related to education, and quality improvement
• Teach in-house classes for Company
• In concert with the Community Educator, assist and coordinate community education events, to include: car seat safety, CPR, or any other community out-reach
• Coordinate annual skills reviews for EMS personnel and implementation of revised EMS Agency administrative policies and treatment guidelines/protocols.
• Assume responsibility for coordination of quality improvement
• Collect, aggregate, display, and conduct analysis of data obtained from monitoring and evaluating pre- hospital patient
• Assist with internal investigations related to quality and performance and recommend and deliver remediation and disciplinary action as needed
• Perform Patient Care Report reviews for quality assurance/improvement and prepare monthly reports
• Assist with special projects as designated

Additional Duties:

The Clinical/Education Specialist may be assigned additional duties. These duties may include, but are not limited to, the following:

• Provide general administrative and clerical support
• Communicate clearly and professionally both verbally and in writing
• Act for the Training Manager in his/her
• Conduct studies and analyses of EMS issues and make recommendations
• Meet and collaborate with organization representatives and individuals to help coordinate quality improvement activities
• Collaborate and communicate with EMS Agency
• Other duties as assigned.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• A valid California driver's license
• Two (2) Years of Experience as a Paramedic.
• Current California Paramedic license.
• Instructor certification: BLS CPR, ACLS, PALS and PHTLS/ITLS or able to obtain within 90 days.
• Supervisor or Field Training Officer experience (preferred)
• Demonstrated ability to take direction, work both independently and as part of a team
• Demonstrated competency with the Microsoft Office Suite (Word, Excel, and PowerPoint)

Education Requirements:

The individual in this position must possess the following education requirements:

• Two (2) years of experience as a field provider.
• Current California Paramedic license or National Registry Paramedic with the ability to obtain California and Alameda County license
• High school diploma or equivalent required
• Associates degree in business, healthcare, or appropriate field of study or equivalent experience preferred

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared work space
• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time
• Ability to use a computer for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to push and lift to 25 lbs.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.