Clinical Education Specialist

Svdpnky; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

ExcelaCare in Texas is seeking a Training Coordinator to oversee education for all hospice staff. You will design, implement, and evaluate training programs aligned with Medicare and state guidelines, ensuring high standards of patient care and staff competency across the organization.

This role requires a Bachelor's degree in Healthcare Administration, Business, or related field, an RN license in the practicing state, and at least 3 years in hospice.

Qualifications

• Education: Bachelor's degree in Healthcare Admin, Business, or Marketing (related field).
• Experience: 3 years in hospice field.
• Licenses: RN license in practicing state; valid driver's license.

Responsibilities

• Coordinate hospice employee training programs per Medicare/State guidelines.
• Provide teaching to licensed staff and supervisors for all hospice programs.
• Assist with HCHB/Point of Care training for personnel.
• Assist with Corporate QI audits and data collection.
• Identify performance issues and coordinate with leadership for resolutions.

Skills

Organizational skills

Supervision

Interpersonal communication

Time management

Travel readiness

Written communication

Problem solving

Education

Bachelor's degree in Healthcare Administration / related field

Job description

About Us:

At ExcelaCare, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life's most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you're looking to make a difference in the lives of others while being part of a team that feels like family, we'd love to welcome you.

Job Summary:

Coordinates training for all hospice employees in accordance with Medicare/State guidelines.

Essential Functions:

• Learns, understands, and develops hospice training programs for the company.
• Provides teaching to licensed staff and or company's DHCS for all hospice programs
• Provides teaching to supervisors/staff implementing new programs
• Assists with HCHB/Point of Care training to appropriate personnel
• Assists with Corporate QI audits
• Collects and compiles information for special projects if necessary
• Identifies performance issues, collaborates discusses with leadership and assists in their resolution.
• Analyzes and evaluates assigned clinical operations to ensure standards are adhered to.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency's policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.
• Ability to engage in local and out-of-town travel
• Ability to travel overnight to alternate offices throughout as needed

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education:

Bachelor's degree in a related field (Healthcare Administration, Business, or Marketing preferred).

• Experience:

3 years in the hospice field

• License / Certification:

Registered Nurse licensed in the state in which practicing

Driver's license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing

Certified Home Care and Hospice Executive; Licensed physician or Registered Nurse, licensed social worker, licensed therapist or licensed nursing home administrator

Valid driver's license, proof of auto insurance required

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements:

Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.