Clinical Education Specialist

FALCON HOME HEALTH AND HOSPICE; El Paso (TX); On-site; USD 60,000 - 86,000; Full time

Job summary

ExcelaCare is seeking a Training Coordinator to design and implement hospice training programs and deliver education to licensed staff and Supervisors. The role supports quality improvement and ensures compliance with Medicare/State guidelines through ongoing education and program audits.

The position requires a Bachelor’s degree and at least 3 years in hospice, along with RN licensure or equivalent credentialing, and willingness to travel as needed.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field.
• Minimum 3 years in hospice.
• RN license in state of practice; valid driver's license and auto insurance; no OIG exclusion; CHCE or equivalent licensure.

Responsibilities

• Develop hospice training programs and curricula.
• Deliver training to licensed staff and DHCS for hospice programs.
• Train supervisors and staff on new programs.
• Assist with HCHB/Point of Care training for personnel.
• Assist with corporate QI audits.
• Collect information for special projects as needed.
• Identify performance issues and work with leadership to resolve them.
• Analyze clinical operations to ensure standards are met.
• Ability to multitask and meet deadlines.

Skills

Organizational skills

Supervision

Regulatory knowledge

Time management

Interpersonal communication

Math skills (patient care)

Travel readiness

Overnight travel

Education

Bachelor's degree

Hospice experience

Job description

About Us:

At ExcelaCare, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

Coordinates training for all hospice employees in accordance with Medicare/State guidelines.

Essential Functions:

• Learns, understands, and develops hospice training programs for the company.
• Provides teaching to licensed staff and or company's DHCS for all hospice programs
• Provides teaching to supervisors/staff implementing new programs
• Assists with HCHB/Point of Care training to appropriate personnel
• Assists with Corporate QI audits
• Collects and compiles information for special projects if necessary
• Identifies performance issues, collaborates discusses with leadership and assists in their resolution.
• Analyzes and evaluates assigned clinical operations to ensure standards are adhered to.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Time management
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.
• Ability to engage in local and out-of-town travel
• Ability to travel overnight to alternate offices throughout as needed

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education:

Bachelor's degree in a related field (Healthcare Administration, Business, or Marketing preferred).

• Experience:

3 years in the hospice field

• License / Certification:

Registered Nurse licensed in the state in which practicing

Driver’s license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing

Certified Home Care and Hospice Executive; Licensed physician or Registered Nurse, licensed social worker, licensed therapist or licensed nursing home administrator

Valid driver's license, proof of auto insurance required

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements:

Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

Equal Employment Opportunity Policy: It is the policy and practice of the company toabide by all anti-discrimination laws provided for by federal, state, and localstatutes.