Clinical Education Manager, Orthodontics

Wellspect HealthCare; Washington; On-site; USD 85,000 - 120,000; Full time

Job summary

A leading healthcare company seeks a Clinical Education Manager focused on Orthodontics. The role involves curriculum development, collaboration with key opinion leaders, and providing educational support to ensure effective onboarding of SureSmile customers. Candidates must possess a dentistry degree with a strong understanding of orthodontics and a customer-centric approach.

Qualifications

• Must have a high level of competency in orthodontic treatment planning software.
• Experience in developing orthodontic education pathways.
• Ability to interact with doctors using medical terminology.

Responsibilities

• Lead development of structured educational pathways and curriculum.
• Collaborate with KOLs to develop clinical presentations.
• Provide oversight for curriculum design across various educational formats.

Skills

Customer-centric focus

Analytical problem solving

Strong communication skills

Education

Advanced degree in dentistry (BDS/DDS/DMD)

Tools

SureSmile or orthodontic based software

Job description

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Clinical Education Manager, Orthodontics

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

As the Clinical Education Manager, Orthodontics you will ideally have a strong background in curriculum development, with proven experience designing comprehensive orthodontic education pathways. This includes collaborating with key opinion leaders (KOLs) to support content creation, such as presentation materials and clinical education decks.

You will often fill the role of train-the-trainer, delivering operational support for optimal customer onboarding and product training to our external customers. You must be customer-centric and a self-starter with a proven ability to execute and work independently. Additionally, you will work closely with the digital lab team to help establish clinical protocols that align with the evolving needs of the business and ensure consistency in treatment outcomes.

Additionally, this position will collaborate with sales, sales training, marketing, R&D, operations, and the customer care teams globally to provide overall educational support to serve SureSmile customers. A high level of competency of an orthodontic treatment planning software navigation, functionality, clinical applications, toolsets, practice integration, features and updates as implemented is imperative.

Key Responsibilities:

Lead the development of structured educational pathways and curriculum tailored to orthodontic professionals, ensuring alignment with customer learning journeys and business goals

Collaborate with KOLs and subject matter experts to co-develop clinical presentations, lecture content, and training materials

Provide strategic oversight for curriculum design across various educational formats (e.g., live, virtual, on-demand), ensuring content is clinically relevant, engaging, and up-to-date

Develops training courses related to SureSmile technology/products for external customer for primary use on SureSmile with ability to be utilized across all SureSmile customer delivery vehicles

Identify appropriate educational content for beginner, novice, intermediate, and advanced SureSmile customers including and not limited to both aligners and fixed orthodontics.

Assist in the development, update, document control, and derived digital content from source documents to produce training materials that adapt to each audience, are easy to understand, and ultimately drive exceptional customer onboarding towards utilization growth and superior patient outcomes

Support sales and marketing teams to gather VOC for product improvements and enhancements

Assist with webinar trainings for local, regional, division, and global learners

Support customer care and clinical specialist teams as needed

Develop, refine, and launch educational pathways to support customer onboarding & education as needed

Support team as software SME (subject matter expert) in the development of educational courses

Support sales meetings and regional customer events such as DSW & SureSmile User Conferences/symposiums as a SureSmile product and clinical SME

Identify continuing education content and programs to support customer adoption and improved clinical outcomes

Collaborate with product managers in other DS product groups for digital integration solutions and procedural, clinical, and internal training collateral

Contribute to content creation for on-demand, instructor-led, classroom, virtual, and digital learning solutions

Review and report on program KPIs, including course evaluations, engagement and retention scores, training hours, and any CE hours delivered or supported

Agility and problem solving to support internal and external demands among rapidly shifting priorities, product updates, and customer needs

Support our Global University Initiative, which aims to integrate SureSmile technology and methodologies into academic programs.

Act as the primary liaison between the company and KOLs engaged in clinical trials and studies involving SureSmile products.

Spearhead the development and execution of a specialist strategy focused on engaging with orthodontists and other dental specialists.

Collaborate with the digital lab to help define, refine, and implement clinical protocols that support product innovation and evolving treatment strategies

TRAVEL - UP TO 30%

Key required skills, knowledge & capabilities:

Advanced degree in dentistry (BDS/DDS/DMD) with a specialty in orthodontics is required

Background and working knowledge of orthodontics; able to interact with doctors using medical terminology and reference & competitive product knowledge.

High level of competency in SureSmile or other orthodontic based software

Results-driven, customer-centric focus with a high sense of accountability

Strategic, analytical, innovative, solution-minded approach to solving complex business problems through technology and experiences

An active listener able to turn suggestions into actionable advice and implement changes.

Ability to operate independently and operate effectively with broad scope and competing priorities

Understand customer mindset and barriers to conversion, adoption, and utilization, a customer-centric mindset

Strong written and verbal communication skills

Strategically minded with the ability to prioritize

Self-starter who needs minimal supervision

Location – Preferred to be US and/or Canada with ability to travel globally

Must have a high level of competency in orthodontic treatment planning software

Must be a creative problem solver who thrives on a fast- paced team.

Must have an understanding of the educational needs of a SureSmile customer & a desire to work hard to identify, develop, & launch value added services to position the customer & company for success.

DentsplySirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail] . Please be sure to include “Accommodation Request” in the subject.

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