Clinical Education Manager

Hospice Buffalo; Bellevue (NY); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

401k matching

Health insurance

HSA contributions

Dental insurance

Flexible spending

PTO & NYS sick leave

Tuition assistance

Job summary

Hospice Buffalo seeks a Clinical Education Manager to lead the clinical education program, supervise the Education Coordinator and Field Educator teams, and align clinical training with Medicare and accreditation standards.

You will collaborate with Clinical Operations and department directors to set strategic goals, budget, and to optimize education initiatives that improve patient care quality and staff performance.

Qualifications

• RN licensure in New York required; BSN preferred.
• Experience in hospice and/or palliative care 3–5 years preferred; supervisory experience valued.
• Background in clinical education or staff development is desirable.

Responsibilities

• Provide supervision and mentorship to the Education team.
• Design and improve the clinical orientation program and ongoing competency training.
• Ensure education programming meets regulatory requirements and accreditation standards.
• Monitor education outcomes and report findings to leadership.

Skills

Leadership

Staff development

Education program design

Regulatory compliance

Education

RN licensure in New York

BSN preferred

Tools

Relias Education

Job description

What's in it for you? Hospice offers a Robust Total Rewards Package

• Employer 401k contribution regardless of employee participation, and additional contribution given as match with employee participation
• Health Insurance with vision component copayment plan, or high-deductible plan (FT status)
• HSA with high-deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!

Full-time, days.

The Clinical Education Manager provides leadership, development, and oversight for the Hospice and Palliative Care Buffalo clinical education program, including supervision of the Clinical Education Coordinator and the Clinical Field Educator team. This position directs the strategic planning, development, implementation, and evaluation of clinical education initiatives to ensure clinicians receive the training and support necessary to move from novice to expert hospice and palliative care clinicians, and that education programming supports the highest-quality, compliant patient care across the organization while optimizing external education efforts with community partners as directed by clinical leadership.

Essential Duties and Responsibilities for a Clinical Education Manager:

• Provide direct supervision, mentorship, and performance management to the Clinical Education Coordinator and Clinical Field Educator team, including hiring, onboarding, and annual performance evaluations.
• Direct the design, implementation, and continuous improvement of the clinical orientation program, in-service education, and ongoing competency development for all clinical staff.
• Reports to Clinical Operations, Partnering with Clinical Department Directors and/or VPs to establish the strategic direction, annual goals, and budget for the Education department.
• Oversee the Education Remediation referral process, ensuring appropriate clinical interventions are identified, applied, and documented by the Field Educator team.
• Ensure all clinical education programming meets applicable state and federal regulatory requirements, including Medicare Conditions of Participation and accreditation standards.
• Monitor and analyze education outcomes and metrics (e.g., competency completion, orientation timelines, remediation trends) and report findings and recommendations to organizational leadership.
• Develop program standards to support the recruitment, training, and ongoing management of the clinical preceptor program.
• Collaborate with Managers, Directors, and Providers to identify organization-wide educational needs and develop responsive programming.
• Oversee the coordination and execution of the Graduate Nurse Residency Program.
• Direct the assignment and tracking of Relias Education content and other e-learning platforms.
• Serve as the department's primary liaison for external education partnerships, including speaking engagements and affiliations with health-related colleges and universities.
• Oversee field supervisions and record reviews conducted by the Education team for clinical accuracy and compliance.
• Ensure adequate Education department coverage and support during periods of short staffing or increased visit demand, including coordination of weekend and off-shift visits.
• Collaborate with Quality Improvement on the development and implementation of performance improvement initiatives; participate in the QI workflow rotation to support evening/weekend back up.
• Prepare the annual report of the department's educational contributions to the community.

Qualifications for a Clinical Education Manager:

Education/Certification:

• Graduate of an accredited school of nursing with current RN licensure in the State of New York. BSN preferred.
• Valid Driver's License, free of serious violations, and vehicle required for use when on duty or on-call.

Experience:

• Preferred 3-5 years hospice and/or palliative care experience, or equivalent, required.
• Prior experience in clinical education, staff development, or a supervisory/leadership capacity preferred.