Clinical Education Associate (Administrative Support - Residential Program)

University of St. Augustine for Health Sciences; San Marcos (CA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

University of St. Augustine for Health Sciences seeks a Clinical Education Associate to support the Clinical Education Department in placing students into internships and ensuring a smooth transition from classroom to clinical experience.

The role involves coordinating with faculty, students, and clinical sites, maintaining accurate records in CORE and Salesforce, and preparing routine communications. The position is campus-based in San Marcos, CA with a hybrid schedule requiring at least three

Qualifications

• High school diploma required; healthcare or business undergraduate degree preferred.
• 1–2 years of administrative or customer service experience required, preferably in post-secondary education or healthcare.
• Experience with database management is desirable.
• Accurate data entry skills are essential.
• Strong interpersonal and communication abilities are required.
• Ability to work accurately in a dynamic environment and multitask.

Responsibilities

• Ensure all required student documentation is accurate and current (health and admission requirements).
• Coordinate with faculty, students, and central functions to meet clinical site requirements.
• Explain and distribute materials to students and identify their primary contact.
• Prepare letters, memos, and other communications to internal/external audiences.
• Maintain accurate student and site data in CORE and Salesforce.
• Develop and maintain relationships with clinical site personnel for student placement.
• Communicate with sites to determine internship availability and placement.

Skills

Administrative experience

Customer service

Data entry

Microsoft Office

Salesforce

Verbal communication

Written communication

Team collaboration

Organizational skills

Education

High school diploma

Undergraduate degree in healthcare or business

Tools

Salesforce

Microsoft Office

Job description

GENERAL SUMMARY

The Clinical Education Associate performs a variety of administrative duties to support the Clinical Education Department’s goal of ensuring a successful clinical education experience through successful and timely selection and placement of student internships, leading to transition from classroom to commencement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures all required student documentation is accurate and current, including health and admission requirements
• Works directly with central functions/faculty/students to maintain accurate clinical site requirements.
• Attends campus meetings to explain and/or distribute pertinent materials to students as necessary as a follow-up to orientation. Inform students on who their primary point of contact will be while enrolled; answers questions and provides clarification regarding specific requirements for clinical site and the placement process.
• Prepares letters, memos, and other forms of communication to internal and external constituencies
• Works closely with faculty and students to facilitate successful clinical experiences; identifies student issues and addresses them in a courteous, accurate and timely manner
• Works directly with clinical education faculty to ensure successful student clinical experiences
• Maintains accurate student and site information in CORE and Salesforce
• Develops and maintains effective working relationships with clinical site personnel to facilitate student placement; maintains contact with sites to obtain information on internship opportunities
• Communicates, coordinates, and confirms with clinical sites to determine internship availability and placement for students via email and telephone in a timely and professional manner
• Maintains accurate and confidential student clinical education files in accordance with University, FERPA and HIPAA requirements
• Responds to site affiliate inquiries and questions; addresses concerns in a courteous, accurate and timely manner

• Performs duties in support of University’s core values
• Maintains databases such as CORE/Salesforce as needed for all program
• Creates and delivers reports as requested by department head to faculty for the purpose of student placement
• Creates and delivers reports as requested by department head
• Proactively and strategically seeks placement offers from clinical partners
• Adheres to and upholds department process and policies regarding placement process
• Drives collaboration and One University model

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to: Manager, Clinical Education

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma; Undergraduate degree in healthcare or business preferred
• 1-2 years administrative/customer service experience required, preferably in post-secondary education or healthcare

• Experience with database management
• Accurate data entry skills
• Strong interpersonal skills including effective verbal and written communication skills
• Ability to work accurately in a highly dynamic environment
• Ability to multitask and prioritize to complete tasks and projects with tight deadlines
• Exhibit patience and a positive attitude in establishing and encouraging a learning environment
• Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty members and students, as well as external constituencies
• Familiarity with the needs of students and a diverse student population
• Proficiency in Microsoft Office suite and Salesforce

LICENSURE and/or CERTIFICATION

Valid driver’s license for State of residence and at least minimum liability insurance required by State

WORK LOCATION

This is a campus-based position located on the San Marcos,California campus. This position follows a hybrid work schedule requiring a minimum of three (3) days on campus.

TRAVEL

Position may be required to travel within the United States; up to 10%

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

HIRING RANGE: $20.19 - $26.35