Clinical Director of Operations

Educational Alliance; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Generous PTO Policy

Medical & Dental Insurance

Pension Plan

403b Retirement Plans

Discounts to programs at Educational联盟

Free Gym Membership to MCC Fitness & 4

Job summary

Educational Alliance's Center for Recovery and Wellness in Lower Manhattan seeks an experienced Clinical Director of Operations to oversee the residential program's safe, efficient operations and client services. The role ensures regulatory compliance, staff supervision, and high-quality care.

You will lead administrative tasks, coordinate safety measures, and contribute to ongoing quality improvement initiatives within a trauma-informed, recovery-focused setting.

Qualifications

• LMSW/LCSW/LMHC or CASAC credential required with a related bachelor’s degree.
• Minimum 3–5 years in operations management within residential settings.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Provide administrative supervision, coaching, training, and direction to MEC staff and interns.
• Monitor program productivity, compliance with OASAS/HRA standards, and audit readiness.
• Oversee facilities, safety, inventory, and front-desk operations; manage vendor relationships and purchases.

Skills

Staff leadership

Operations oversight

Crisis intervention

Regulatory compliance

Quality improvement

Education

LMSW/LCSW/LMHC or CASAC

Bachelor's degree in Business Administration or Social Work

Job description

Educational Alliance (EA), one of New York City’s original settlement houses, was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA is a proudly Jewish institution that partners with diverse communities throughout Lower Manhattan. We provide New Yorkers with high-quality, transformational programs that enhance their well-being and socio-economic opportunities, reflecting our belief that everyone in our city should be given the tools to thrive. Across our network of community centers, our staff empowers people of all backgrounds to flourish. Our vast array of programs includes free meals for seniors, addiction treatment and recovery, innovative early childhood education, art classes, Jewish cultural and educational events, and more. We remain committed to recognizing the intrinsic value within each individual and the importance of building community.

Center for Recovery and Wellness is part of Educational Alliance (EA), which brings together diverse communities in Lower Manhattan, offering individuals and families high-quality, multigenerational programs and services that enhance their well-being and socioeconomic opportunities. One of New York City’s original settlement houses, EA was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA partners with diverse communities throughout Lower Manhattan. Across our network of community centers, we empower people of all backgrounds to flourish, recognizing the intrinsic value within each individual and the importance of building community.

We are seeking an experienced Clinical Director of Operations who will be responsible for overseeing the safe and efficient operations of the residential program at the Center for Recovery and Wellness (CRW). This role involves managing administrative tasks, ensuring physical plant safety, and maintaining client systems to create a supportive environment for the effective delivery of quality services. The Director plays a crucial role in upholding the organization's mission to provide comprehensive support to individuals in recovery.

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RESPONSIBILITIES

Administration, Supervision and Monitoring

• Provide documented performance-based supervision, coaching, training, and direction to MEC staff and interns.
• Participate in the evaluation of assigned staff and interns.
• Lead regularly scheduled communication Shift meetings and other staff business meetings.
• Monitor the attainment of goals and effectiveness of services, ensuring program productivity goals are reached.
• Ensure site compliance with all OASAS and HRA regulatory standards, perform quality assurance functions, and maintain the site in audit-ready condition.
• Coordinate MEC staff coverage to ensure safe operations of the program.
• Conduct professional development plans and annual performance reviews.
• Serve as the on-call weekday manager in collaboration with the residential leadership team.
• Provide crisis intervention as required.
• Ensure staff and interns operate within their scope of expertise and practice.
• Oversee facilities and inventory, ensuring safety, security, maintenance, and repairs through routine inspections.
• Manage daily operations, including client systems, metro-card distribution, fire drills, client movement, and front desk activities.
• Manage inventories of cosmetic, janitorial, and office supplies.
• Prepare and process purchase orders and check requests.
• Monitor client group attendance, pass control, and sign-in/out sheets.
• Ensure compliance with the Health, Safety, and Risk Management Manual.
• Review and approve staff timecards and maintain adequate staff coverage.
• Manage and report incidents effectively.
• Ensure the delivery of high-quality services.
• Assist in the Continuing Quality Improvement process.

Clinical

• Provide clients with individual and group counseling in accordance with treatment plan
• Participate in house meetings and morning meetings while on site.
• Oversee the behavior modification system to ensure client accountability when clients do not follow rules. Apply a trauma-informed lens when assigning interventions for behavior issues.

Other

• Attend supervisory meetings, special agency staff meetings, and trainings
• Perform other duties as assigned by supervisor

QUALIFICATIONS

• (LMSW, LCSW, LMHC or CASAC) with a bachelor’s degree in Business Administration, Social Work, or a related field is required.
• Minimum of 3-5 years of experience in operations management, preferably in a residential program or similar setting.
• Strong leadership, organizational, and communication skills.
• Relevant certifications in health and safety management are a plus.

Benefits:

• Generous PTO Policy
• Competitive Salary
• Medical & Dental Insurance
• Pension Plan
• 403b Retirement Plans
• Discount Perks for Movies, Broadway Shows, Amusement Parks. Etc
• Free Gym Membership to our MCC Fitness & 14TH ST Y Gym
• Discounts to programs at Educational Alliance

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position

EEO Info

Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

For further information about Educational Alliance, please visit https://edalliance.org.