Clinical Director

TESSA; Colorado Springs (CO); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

TESSA is seeking a Clinical Program Director to provide strategic leadership and oversee the Clinical Program across service locations in Colorado. You will supervise clinicians, guide internship programs, ensure trauma-informed, survivor-centered care, and partner with leadership to align operations with organizational goals.

You will manage program development, evaluation, and compliance, with a focus on quality, accountability, and community collaboration to support survivors of violence and

Formación

• MSW from an accredited program is required.
• Minimum of two years of clinical experience.
• Minimum of two years of post-licensure clinical supervisory experience.
• Knowledge of Colorado clinical supervision requirements.
• Experience with Medicaid documentation, billing, and electronic health records is preferred.
• Strong leadership and ability to manage multiple priorities.

Responsabilidades

• Provide strategic leadership and oversee the Clinical Program across service locations in Colorado.
• Supervise clinicians, guide internship programs, and ensure trauma-informed, survivor-centered care.
• Oversee clinical program operations and ensure standards of care.
• Ensure compliance with licensing, payer requirements, and organizational policies and procedures.
• Develop, implement, and evaluate program policies, procedures, and budgets.
• Foster community partnerships and collaboration to support survivors and families.

Conocimientos

Strategic leadership

Clinical supervision

Program development

Budget management

Staff mentoring

Partnership development

Educación

Master's degree in Social Work (MSW)

Herramientas

Electronic Health Records (EHR)

Medicaid billing systems

Data reporting tools

Descripción del empleo

SYNOPSIS: The Clinical Program Director provides strategic leadership, clinical oversight, and operational management of TESSA's Clinical Program. Working collaboratively with the CEO, the Director implements strategic goals, develops and evaluates program work plans, oversees operations and budgets, and ensures high-quality, trauma-informed mental health services.

The Director supervises clinical staff, oversees internship programs, promotes regulatory compliance, and advances evidence-based, culturally responsive practices. This position also strengthens community partnerships, supports program growth, and advances TESSA's mission of helping individuals and their children achieve safety and well-being while challenging communities to end sexual and family violence.

RESPONSIBILITIES

Strategic Leadership and Program Development

• Collaborate with the CEO and Management Team to develop and implement organizational strategic goals, objectives, and priorities.
• Develop, implement, and evaluate Clinical Program work plans, policies, procedures, and operational goals.
• Monitor program performance, identify opportunities for improvement, and implement strategies to enhance service quality and effectiveness.
• Maintain regular communication with the CEO regarding program operations, progress, challenges, and recommended solutions.
• Assist in developing and monitoring the program budget and identifying opportunities for financial sustainability.
• Participate in strategic planning, quality assurance, and continuous improvement initiatives.
• Represent TESSA in community meetings, professional networks, and collaborative partnerships.

Clinical Program Operations and Supervision

• Oversee Clinical Program operations, including individual and group counseling, client scheduling, clinical consultation, expert witness testimony, and internship activities.
• Provide leadership and oversight of clinical services across TESSA's applicable service locations, ensuring consistent standards of care and program quality.
• Provide clinical supervision to staff and interns within the scope of professional licensure and applicable regulatory requirements.
• Ensure supervision arrangements comply with Colorado licensing requirements, professional standards, and academic institution agreements, coordinating with other qualified supervisors when necessary.
• Facilitate clinical supervision, case consultation, and professional development opportunities.
• Provide guidance on complex clinical cases, ethical concerns, and matters requiring advanced clinical judgment.
• Ensure clinical services follow trauma-informed, evidence-based, and survivor-centered approaches.
• Develop and maintain clinical policies, procedures, and protocols supporting ethical and effective service delivery.
• Establish performance expectations, conduct evaluations, provide coaching, and address personnel concerns in accordance with TESSA policies.
• Participate in recruitment, hiring recommendations, onboarding, and professional development of clinical personnel.
• Collaborate with the CEO and Human Resources on staffing and employee relations matters.
• Evaluate third‑party reimbursement processes, fee‑for‑service policies, and other strategies supporting program sustainability.
• Maintain current knowledge of best practices related to domestic violence, sexual assault, stalking, human trafficking, and trauma treatment.

Clinical Internship Program

• Oversee TESSA's clinical internship program, including BSW, MSW, and counseling interns, as appropriate.
• Maintain relationships with colleges, universities, and academic program representatives.
• Oversee internship recruitment, onboarding, training, supervision, and evaluation.
• Ensure appropriate educational experiences and compliance with academic, professional, and licensing requirements.
• Collaborate with clinical staff to align internship placements with student learning objectives and program needs.

Program Evaluation and Quality Improvement

• Collaborate with the CEO to develop and implement program evaluation and quality assurance processes.
• Monitor clinical services, program outcomes, and client feedback to assess effectiveness and identify improvements.
• Research and incorporate evidence-based practices and emerging treatment models.
• Support performance measurement, reporting, and continuous quality improvement initiatives.

Clinical Documentation, Compliance, and Recordkeeping

• Ensure accurate, timely, and complete clinical documentation and client records.
• Oversee clinical documentation, treatment planning, and service delivery to support compliance with professional standards, licensing regulations, payer requirements, and organizational policies.
• Oversee appropriate use of the electronic health record system in collaboration with the Clinical Billing Specialist.
• Review and approve clinical documentation as required and within the Director's professional scope and assigned authority.
• Collaborate with the Clinical Billing Specialist on documentation, credentialing, Medicaid billing, and audit‑related concerns.
• Conduct documentation reviews, participate in audits, and support corrective action and staff training when compliance concerns arise.
• Monitor regulatory and payer requirements and recommend updates to clinical practices and procedures.
• Ensure client records and confidential information are maintained, accessed, used, and disclosed in accordance with applicable laws, ethical standards, grant requirements, and TESSA policies.
• Oversee confidentiality practices, including informed consent, release of information, records requests, and appropriate information sharing.
• Ensure staff and interns receive training on confidentiality, privileged communications, mandatory reporting, and applicable privacy requirements.

Community Partnerships and Collaboration

• Develop and maintain relationships with community service providers, healthcare organizations, educational institutions, and other stakeholders.
• Strengthen referral pathways and partnerships to improve access to services for survivors.
• Participate in multidisciplinary initiatives supporting trauma‑informed care and coordinated service delivery.
• Promote collaboration between the Clinical Program, other TESSA departments, and location‑based leadership.

Cultural Responsiveness and Client Relations

• Demonstrate awareness of personal biases and their potential impact on professional interactions.
• Promote culturally responsive, inclusive, and accessible services that respect diverse backgrounds, identities, and experiences.
• Incorporate cultural responsiveness and inclusivity into clinical practices, staff training, and program development.
• Identify and address barriers to equitable service access.
• Ensure clients are treated with dignity, respect, empathy, and compassion.
• Model professional conduct and promote a respectful, collaborative workplace.

QUALIFICATIONS AND REQUIREMENTS

To perform this position successfully, an individual must be able to fulfill the essential duties and responsibilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Master's degree in Social Work (MSW) from an accredited institution required.
• Minimum of two years of relevant clinical experience required.
• Minimum of two years of post-licensure clinical supervisory experience required.
• Knowledge of Colorado clinical supervision requirements and eligibility to supervise staff and interns within the scope of professional licensure.
• Knowledge of domestic violence, sexual assault, stalking, human trafficking, and trauma‑related issues strongly preferred.
• Experience providing trauma‑informed services to survivors of interpersonal violence strongly preferred.
• Experience with Medicaid documentation, billing requirements, clinical compliance, and electronic health records preferred.
• Program management, clinical leadership, or nonprofit experience preferred.
• Strong leadership, management, mentoring, and clinical supervision skills.
• Ability to collaborate with executive leadership, communicate priorities, and proactively address challenges.
• Excellent clinical judgment, ethical decision‑making, problem‑solving, and conflict resolution skills.
• Ability to balance strategic planning with daily operational responsibilities.
• Strong organizational skills and ability to manage competing priorities and deadlines.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to foster a positive, collaborative, and accountable team environment.
• Commitment to trauma‑informed, survivor‑centered, and culturally responsive services.
• Ability to work effectively in emotionally demanding situations while maintaining professional boundaries.
• Flexibility, adaptability, initiative, and sound judgment.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Ability to work occasional evenings and weekends as needed.
• Ability to travel between TESSA service locations and attend off‑site meetings.
• Valid driver's license and compliance with agency driving and insurance requirements when operating an agency vehicle is required.
• Ability to perform administrative, supervisory, and clinical responsibilities, including communication, electronic recordkeeping, and participation in meetings, with or without reasonable accommodation.