Clinical Diabetes Sales Specialist (Baltimore, MD)

Tandem Diabetes Care Inc.; Maryland; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Tandem Diabetes Care is seeking a Clinical Diabetes Sales Specialist to drive promotion and sales of Tandem products within an assigned territory. In partnership with the Territory Manager, you will identify potential customers, build relationships and provide clinical education to trainers, physicians and their staff.

You will deliver product training and support to patients, leverage clinical expertise to drive positive outcomes and sales, and maintain CRM records.

Responsibilities

• CDSS provides clinical & sales support to trainers, physicians & staff.
• Identifies potential customers & develops business relationships in territory.
• Delivers product training to patients and healthcare professionals.
• Maintains CRM records and reports to Regional Sales Manager & Territory Manager.
• Develops territory plans to meet or exceed sales goals.

Job description

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Directly responsible for the clinical services and, in partnership with a Territory Manager ("territory sales team"), the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products. Identifies potential customers, establishes and develops business relationships which facilitate the sale of Tandem Diabetes' products and clinical services. Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff. Provides Tandem product training and support to patients. Effectively leverages customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales. Clinical Diabetes Sales Specialists are also responsible for: CDSS maintains solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals. In partnership with Territory Manager (TM), covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management. With TM, develops a business plan to promote new and maintain existing business in the territory. Uses business acumen to develop strategies and programs to address clinical needs or concerns. Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied. Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors). Leverages clinical expertise to create and implement strategic business plans (i.e.. short-term & long-term goals and objectives) for assigned Territory. Provides information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients’ diabetes management plan. Provides products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions. Maintains knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies. Attends and participates in all corporate sales/clinical training, sales meetings, and assigned conventions, trade shows and symposia. Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory. Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies. Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers. Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures. Completes other assignments and sales reports as directed by Sales Management.

PRIMARY CLINICAL DUTIES & RESPONSIBILITIES:

CDSS maintains dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance. CDSS provides training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care. Interacts with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes’ products and related services. Meets or exceeds annual clinical and training goals. Patient Training and Education: Coordinates, schedules, and delivers patient product trainings in the assigned territory. Ensures external referral decisions meet needs of HCP, patient, and Tandem business