Clinical Data & Quality Improvement Lead

University of Michigan; Ann Arbor (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement savings match 2:1

Job summary

The University of Michigan's Division of Hospital Medicine is seeking a Program Manager to lead the HMS Coordinating Center’s quality improvement initiatives, manage staff, and drive data-driven projects across multiple hospitals.

You will build partnerships with hospital administrators, data abstractors, and clinicians, oversee data collection and reporting, coordinate meetings, and develop toolkits and communications for the program.

Qualifications

• Bachelor's degree in a healthcare-related field, quality improvement, or a related discipline.
• Minimum of three years of experience in healthcare quality improvement, clinical data management, or program management.
• Demonstrated knowledge of program evaluation, process improvement, and/or outcomes measurement.
• Demonstrated leadership skills, including creative and effective problem-solving, sound judgment, critical thinking, and the ability to collaborate effectively within a multidisciplinary team.
• Excellent interpersonal, written, verbal, and presentation skills.
• Ability to plan, manage, and prioritize multiple tasks while working independently to complete assignments on time.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to collaborate effectively with multiple team members and stakeholders.
• Excellent organizational skills and meticulous attention to detail.
• Strong work ethic, initiative, and accountability.
• Ability to travel to meetings and member hospitals throughout Michigan. Travel may be required up to twice per month during certain times of the year.

Responsibilities

• Manage four quality coordinator staff members, including interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary.
• Guide and oversee multiple key committees and workstreams, including the patient advisory council, sepsis site visits, antimicrobial site visits, antimicrobial data meetings, critical care data meetings, sepsis data meetings, and sepsis facilitated QI implementation, ensuring effective collaboration and outcomes.
• Coach staff through individualized performance plans and regular feedback
• Oversee and manage the process of data collection, procedures, and reporting for the designated programs. Develop and pilot testing of data collection strategies and tools as well as providing education to program participants. Suggest options for improving quality, identify potential problems, and recommend and implement solutions.
• Build and maintain strong relationships with hospital administrators, data abstractors, physician champions, and multidisciplinary teams, ensuring seamless communication and stakeholder engagement.
• Estimate and track site-level case volumes and maintain an accurate full-time equivalent (FTE) staffing model for clinical data abstractors to assess workload, monitor trends, support equitable resource allocation across participating hospitals, and inform payment calculations.
• Assist Program Manager in ongoing maintenance and development of the program's quality initiatives
• Lead the creation, maintenance, and dissemination of quality improvement toolkits across all HMS initiatives, supporting best practices and resource accessibility.
• Plan and execute HMS’s three annual Collaborative-Wide Meetings, leading efforts including slide preparation, recruitment of external site presenters, and development/facilitation of interactive breakout sessions.
• Assist Program Manager and Administrative Manager in communications with the funder (BCBSM/BCN).
• Work closely with the Coordinating Center team and hospital participants to ensure that data collection issues are addressed and that site concerns are resolved.
• Oversee and manage the evaluation and auditing of program participants' performance through site visits, site audits as needed, and ongoing communication; participate in site visits with Coordinating Center leadership.
• Interact with member hospitals regarding their quality improvement work associated with the collaborative.
• Assist with poster and slide preparation for conferences/presentations.
• Review peer-reviewed publications related to sepsis, critical care, and antimicrobial stewardship, contributing to the definition of data variables, data cleaning processes, and study design.
• Represent HMS at national conferences and other public forums, presenting on key aspects of the programs, sharing research findings and promoting the consortium's work on quality improvement.
• Co-manage and maintain the HMS website by coordinating content updates, ensuring information is accurate and current, monitoring site functionality, and collaborating with internal and external partners to provide an accessible, user-friendly resource for participating hospitals and other stakeholders.
• Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree.
• All other duties as assigned by HMS Program Manager.

Skills

Healthcare quality improvement

Project coordination

Leadership

Communication

Analytical thinking

Education

Bachelor's degree in a healthcare-related field

Quality improvement coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The University of Michigan's Division of Hospital Medicine is seeking a Program Manager to lead the HMS Coordinating Center’s quality improvement initiatives, manage staff, and drive data-driven projects across multiple hospitals.

You will build partnerships with hospital administrators, data abstractors, and clinicians, oversee data collection and reporting, coordinate meetings, and develop toolkits and communications for the program.