Clinical Customer Success Manager

GE Healthcare; United States; Hybrid; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Job summary

GE HealthCare's MIM Software business seeks a results-driven Customer Success Manager to manage accounts remotely and on-site across the western United States. You will build strategic relationships with Radiation Oncology sites, drive adoption, and help customers optimize workflows and maximize the value of MIM Software products.

Travel up to 30% is required; strong IT skills and CRM proficiency are essential, as is the ability to coordinate with cross-functional teams and report on customer

Qualifications

• 5+ years in customer success or similar, preferably in a clinical setting.
• Bachelor's degree preferred.
• Proficient IT skills, including CRM systems and data management.
• Willingness to travel nationally up to 30%.

Responsibilities

• Manage customer accounts remotely and on-site.
• Build and nurture customer relationships and drive adoption.
• Understand MIM product usage and hospital roles.
• Develop clinical knowledge and product expertise in Radiation Oncology.
• Engage stakeholders to optimize utilization and cross-sell opportunities.
• Collaborate cross-functionally and capture customer feedback in CRM.
• Report activity, renewals, and upgrades to management.
• Provide training and basic technical support to customers.
• Support service and maintenance contract renewals.
• Occasionally join meetings outside regular hours with global teams.

Skills

CRM proficiency

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans. This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of U.S. based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

What You’ll Do:

• Manage customer accounts both remotely and on-site.
• Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen.
• Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.).
• Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology.
• Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products, compelling customers to implement new processes and identify opportunities for cross-selling.
• Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner.
• Capture customer feedback and interactions in our CRM.
• Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal.
• Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person.
• Collect on and perform renewals of our customer’s service and maintenance contracts.
• As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices.

What You’ll Need:

• 5+ years of customer success management or similar experience preferably in a clinical setting.
• A bachelor’s degree is preferred.
• Highly competent in a multitude of IT capabilities to support business needs including CRM.
• Strong communication and interpersonal skills to build lasting connections.
• Time management and organizational skills with the ability to multitask.
• Proven ability to navigate hospital institutions.
• Willingness to travel nationally up to 30%.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• For U.S. based positions only, the pay range for this position is $112,800.00-$169,200.00 Annual.
• It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case.
• The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
• In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Relocation Assistance Provided: No

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Other Conditions

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

COVID-19 Vaccination Policy

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline

Application Deadline: November 09, 2026

About GE HealthCare

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.