Clinical Coordinator RN - Physician Practice

lvhn; Allentown (Lehigh County); On-site; USD 75,000 - 105,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks an experienced RN to support daily clinical operations and leadership of the physician office team. You will oversee patient flow, pre-visit planning, and staff development, ensuring high-quality care and efficient processes.

Strong EMR skills and a track record in change management are essential; bachelor’s preferred and PA RN license required.

Qualifications

• Requires RN with an Associate’s Degree from an accredited school.
• 3 years of recent clinical experience.
• Ability to initiate and adapt to change in a healthcare setting.
• Proficient in EMR, Word, PowerPoint, and Excel.

Responsibilities

• Oversees clinical operations and facilitates patient engagement across care settings.
• Assists/directs daily tasks in the absence of the Director/Manager.
• Completes end-of-day tasks and reconciles reports and charts.
• Maintains medical files and coordinates with departments for policy clarification.
• Monitors staff competencies and provides remediation as needed in collaboration with Clinical Services.
• Facilitates coordination of care across settings and ensures labs, studies, and referrals are completed.
• Provides feedback and participates in quality improvement initiatives.

Skills

Time management

Emotional intelligence

Project management

Initiative & independence

Education

Associate's Degree in Nursing

RN licensure PA

Bachelor’s degree (preferred)

Tools

EMR

Microsoft Word

PowerPoint

Excel

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Summary

Assists with the daily operations of the clinical staff, procedures, treatment, and support of the physician's office health care team. Delivers/oversees care provided to patients and functions as an integral member of the leadership team focusing on clinical support staff. Handles general administrative tasks such as scheduling, reception, front end revenue cycle, medical assistant duties, and other physician office tasks. Serves as a clinical resource for all practice staff and is accountable for clinical staff orientation, education, clinical skills competency, clinical office operations, and clinical skills remediation. Facilitates seamless transitions and completion of initiatives designed to enhance the patient care experience inclusive of pre-visit planning and clinical intelligence tools across the continuum.

Job Duties

• Oversees clinical operations and facilitates patient engagement through practice settings including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions of care follow-up, and other patient focused initiatives to enhance the patient care experience.
• Assumes clinical and administrative responsibilities in the absence of the Director/Manager.
• Completes end-of-day tasks including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Prepares daily charts and maintains medical files and electronic medical records.
• Obtains clarification of policy, whenever necessary, and may use resources available through other departments.
• Assesses clinical staff competencies and provides remediation, as necessary, in collaboration with Clinical Services.
• Facilitates coordination of care across settings for a designated population and ensures that labs, studies, and referrals are completed and results are discussed with the patient.
• Provides regular feedback and involves other colleagues in quality improvement workflow development.
• Reviews clinical staff competencies and provides remediation, as necessary.
• Fosters accountability of staff for adherence to policies/procedures/professional practice.
• Participates in and applies research in practice and supports the practice and hospital goals and objectives.

Minimum Qualifications

• Associate's Degree from an Accredited School of Nursing as an RN
• 3 years Recent experience in a clinical setting
• Ability to initiate, accept, and adapt to change within a healthcare setting.
• Ability to take initiative and function independently, as well as collaboratively.
• Excellent computer skills including electronic medical record (EMR), word processing (Microsoft Word), PowerPoint, and Excel.
• Time management skills.
• Mature emotional intelligence.
• Project management skills.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania

Preferred Qualifications

• Bachelor's Degree from an Accredited School of Nursing as an RN
• CACRN - Certified Ambulatory Care RN - State of Pennsylvania

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment re