Clinical Coordinator - MA or LPN

Kalamazoo Family Health Center Inc.; Kalamazoo, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Kalamazoo Family Health Center Inc. is seeking a Clinical Coordinator – MA or LPN to support patient wellbeing under medical director guidance. This full-time role in Kalamazoo, MI involves coordinating communications, scheduling, and documentation to ensure timely follow-up and safe patient care.

You will act as liaison among patients and care teams, manage lab results, refills, and education, and uphold privacy and compliance while participating in continuous improvement activities.

Qualifications

• One or more year of related experience and/or training preferred, or equivalent combination of education and experience.
• Bilingual (English and Spanish) desired.
• CMA, RMA, or LPN credentials preferred.
• Must navigate EHRs and be proficient with medical terminology.

Responsibilities

• Collaborate with internal and external care team members to promote patient safety and optimize health outcomes.
• Prioritize tasks based on patients' immediate needs and organizational priorities.
• Answer patient phone calls, gather information, and orchestrate timely follow up on a wide variety of patient needs.
• Support patient care team by maintaining accurate patient records, sending/receiving faxes, and following up on medication refill requests.
• Notify patients of lab results as indicated and under provider direction.
• Document clinical actions in the EHR and organize documentation so that patient records are accessible.
• Utilize the EHR to schedule appointments, communicate with care team, and provide education/recommendations as outlined by a provider.
• Support and adhere to administrative and clinical policies and participate in CQI initiatives.

Skills

Medical terminology

EHR navigation

Interdisciplinary communication

Customer service

Education

CMA/RMA or LPN credentials preferred

Tools

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Coordinator - MA or LPN

Full-Time 40hr/wk Kalamazoo, MI, US

Clinical Coordinator - Medical Assistant or LPN

POSITIONSUMMARY:

UnderthegeneraldirectionoftheMedicalDirector,theClinicalCoordinatorsupportsthewellbeingofallFamily HealthCenterpatientsbyensuring timelycommunication,action,andfollow upona widevarietyof patient relatedconcerns.TheClinicalCoordinatorfunctionsasaliaisonbetweenpatientsandmembersofthecare teamthroughcommunication(viaphone,fax,electronichealthrecord,in-person,orotherwise),carryingout providerinstructions(i.e.,communicating labresults,refillingprescriptions,etc.),andmaintainingmeticulous documentation.

DUTIESAND RESPONSIBILITIES:

• Collaboratewith internal and external care team members topromote patient safety and tooptimize patient health outcomes.
• Prioritizetasksbasedonpatients'immediateneedsandorganizationalpriorities.
• Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on awidevarietyofpatientneeds.
• Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and followinguponpatient-centeredtaskssuchasmedicationrefillrequests.
• Notifypatientsoflabresults(bothnormalandabnormalresults,asindicatedandunder,thedirectionof a provider).
• Documentclinical actionsin the electronichealth record (EHR)and organizedocumentation so that p tient recordsareaccurate,complete,andaccessible.
• Utilize the EHR toschedule appointments, communicate withmembers of the care team,andprovide patient education and/or recommendationsas outlined bya provider.
• Supportandadheretoadministrativeandclinicalpoliciesandprocedures.
• Functionasapatientadvocate.
• Participateinroutinecompetencytraining,in-serviceeducation,anddepartmentalmeetings.
• Seekclarificationregardingpatientconcernsand/orcareteaminstructions,asindicated.
• Serveoncommitteesorspecial teams,asdesignatedbysupervisor.
• Participatesinorganization-anddepartment-specificcontinuousqualityimprovementinitiatives.
• Assistwiththeorientationofnewpersonnel.
• Adheretoalllocal,state,andfederallawsandregulations.
• Perform other related work, as assigned.

COMPETENCIES:

• Bewilling tomakedecisions,resolveconflicts,andcompleteworkassignmentsinatimelymanner.
• Effectivelycommunicateboth verballyandnon-verballytoawidevarietyofaudiences.
• Welcome feedback and contribute to a positive, team-oriented environment.
• Activelyparticipateinmeetingsbyusinglisteningskillsandkeepinganopenmind.
• Give recognition to others for excellent quality care and/or customer service.
• Act as a team player; be willing to support other staff members

Commitment

• Actasaself-starter,demonstratingawillingnesstoidentifyproblemsandseeksolutions.
• Completetaskscorrectlyandontime.
• Develop strategiestoachieveorganizationalgoalsandobjectives.
• Meet challenges with resourcefulness,generate suggestions forimproving work, and develop innovative approaches and ideas.

Moral Character

• Exhibitanappreciationforculturaldiversity.
• Adapttochangeandremainflexiblewhileworkinginafast-pacedenvironment.
• Demonstrateawillingnesstoadmitandcorrectmistakesandtakeresponsibilityforone'sownactions.
• Balanceteamandindividualresponsibilitieswhileassessingone'sownstrengthsandweaknesses.
• Exhibitobjectivityandanopennesstodifferentviewpoints.
• Demonstrateknowledgeofcompanypolicies.
• Treatotherswithrespect.
• Workethicallyandwithintegrity,upholdingorganizationalvalues.
• Remainwillingtoadmitandcorrectmistakes,takingresponsibilityforone'sownactions.
• Promote a positive work environment where individuals feel included. Patient Care

Activities

• Adheretodatasecurityguidelines, includingappropriateuseofEHR systemsandITresources.
• Upholdvaluescongruentwithpatient-centeredcare.
• Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicatewith others.
• Promoteandprioritizebothstaffandpatientsafety.
• Maintain patient privacy and confidentiality.

TYPICALWORKINGCONDITIONS:

• Thenoiselevelintheworkenvironmentisusuallymoderatetoquiet.
• Variable work hours to meet the needs of the organization may be required.

TYPICALPHYSICALDEMANDS:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• Theemployeeisfrequentlyrequiredtostandorsit.
• Theemployeeisoccasionallyrequiredtowalk,reachwithhandsandarms,and/orstoop.
• Theemployeemustoccasionallyliftand/ormoveupto25pounds.
• Specificvisionabilitiesrequiredbythisjob includeclosevision,colorvisionandabilitytoadjustfocus.
• Regular use of computer screens is expected up to> 75% of the working hours.

QUALIFICATIONS:

• Toperform this jobsuccessfully, anindividual should be able tonavigate EHRsandbe proficient with medical terminology.
• Must have adequate transportation to be able to commute to any of the Family Health Center sites.
• Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.

EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:

• One or more year(s) of related experience and/or training preferred, or equivalent combination ofeducationand experience.
• Bilingual (English and Spanish) desired.
• CMA, RMA, or LPN credentials preferred.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.