Clinical Coordinator

Piedmont HealthCare, PA; Statesville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Piedmont HealthCare, PA is seeking a Clinical Coordinator to manage daily operations in a busy clinical office, collaborate with the Office Manager, and support staff to ensure excellent patient experiences.

The role emphasizes supervision, policy implementation, staff development, and effective communication with physicians and administration to maintain high standards of care and efficient clinic flow.

Qualifications

• High School diploma or GED required; associates degree preferred.
• Certified Medical Assistant or higher clinical certification required.
• 1–2 years of medical office experience if pursuing an associates degree.

Responsibilities

• Manage daily operations in the clinical area and coordinate schedules.
• Administer front office policies and ensure patient check-in/check-out accuracy.
• Develop, implement and evaluate clinical policies and goals.
• Coordinate staffing and training with the Office Manager and Director of Operations.
• Ensure high level of customer service and confidentiality.

Skills

Supervisory experience

Staff coordination

Patient-focused service

Communication skills

Office policy adherence

Education

High School diploma or GED

Associates degree preferred

Certified Medical Assistant or higher certification

Tools

Practice management software

Job description

The Clinical Coordinator position requires the talents of someone able to think quickly, communicate clearly and multi task daily. This position requires an experienced individual able to evaluate opportunities for improvement in the office, support office staff, encourage training and continue to support the many changes in healthcare. The Clinical Coordinator works with the Office Manager, Director of Operations, Administration and Business Services to initiate change, set a positive tone and make sure every patient has the best experience possible.

SUPERVISION RECEIVED

Reports to the assigned Manager or physician and Director of Operations

SUPERVISION EXERCISED

Employees as assigned

ROLE AND RESPONSIBILITIES

GENERAL

• Manages daily operations in the clinical area and coordinates work activities and schedules to maximize total office potential.
• Demonstrates a positive, helpful attitude to patients, personnel and physicians.
• Administers front office policies and procedures in a timely manner and is consistent with Piedmont HealthCare’s mission, vision and values.
• Assists in developing, implementing and evaluating clinical policies, goals and objectives.
• Investigates and resolves complaints, informing Office Manager, Physician or Director of Operations of unusual problems.

PATIENT CARE

• Works with physicians and staff to create optimal patient experience.
• Oversees and monitors patient flow, ensuring that timely check-in, check-out and demographic accuracy occurs in an efficient, cost-effective manner, while being pleasing to the patient and practical for the physicians.
• Coordinates clinic activities and the work assignments of staff members.
• Directs the clinical assessment of all patients.
• Inspects rooms for cleanliness and comfort.

STAFFING

• Assures that appropriate/adequate staff is maintained in the office.
• Coordinates with Office Manager, Human Resources and Director of Operations for recruiting, hiring, orientating, training, evaluating and disciplining, when necessary.
• Enhances employee morale through activities that foster a spirit of engagement within the office and that foster a sense of being a part of the Piedmont HealthCare organization.
• Supports employee development and office growth through corporate in-services, appropriate seminars and classes with the approval of the Office Manager, physicians and the Director of Operations.
• Possesses skills to perform job functions in all areas of responsibilities and has the ability to cover office workstations as needed in order to ensure no disruption in patient flow.
• Ensures appropriate cross training of office personnel to meet the needs of the Practice during absences and variations of patient flow.

COMMUNITY/MARKETING

• Works with Office Manager and Administration to determine marketing needs for the office.

FACILITY

• Responsible for inventory may include both administrative and clinical supplies including drugs, solutions, equipment and maintains records on narcotics.
• Consults with Office Manager, Director of Operations or advisors responsible for maintaining equipment and the facility, making necessary arrangements for preventative maintenance.
• Adheres to all OSHA standards and guidelines.

PRACTICE ADMINISTRATION

• Implements PHC office policies and procedures for the practice in order to best service the patient population and adapt to staffing.
• Manages and promotes best practice procedures for Meaningful Use Initiatives and quality care by meeting or exceed the goals outlined by the group.
• Develops and maintains PAR level inventory control for office supplies
• Serves as a liaison between the Office Manager, Administration and staff to support consistent operation procedures, keeps manuals updated and keeps clear instructions for PRN personnel on basic office procedures.
• Prepares reports, etc. as requested by Office Manager, Administration, Business Services or the Accounting Department.
• Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
• Participates in professional development activities to keep current with health care trends and practices.
• Responsible for ensuring the highest level of customer service.
• Adheres to the standards required by the Corporate Compliance and HIPAA guidelines established by Piedmont HealthCare.

COMMUNICATION

• Communicates with Office Manager and Administration to ensure a system-wide approach to front office policies, practices and procedures.
• Requires 80% attendance at Office Manager meetings and participates in committees as requested.
• Collaborates with peers to foster teamwork throughout Piedmont HealthCare ? Participates in appropriate departmental meetings and committees.

Requirements

EDUCATION

• High School diploma or GED, associates degree preferred
• Certified Medical Assistant or higher clinical certification required
• In exchange for associates degree, 1-2 years of medical office experience

EXPERIENCE

• Prefer supervisory experience
• Prefer minimum of 1-year experience in a health care setting
• Allergy experience preferred

KNOWLEDGE AND SKILL REQUIREMENTS

• Knowledge of organization policies and procedures.
• Knowledge of practice procedures.
• Knowledge of computer system and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and public effectively.

ENVIRONMENTAL/WORKING CONDITIONS

Normal office environment.

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. I have read and understand the responsibilities as outlined in the Clinical Coordinator job description.