Clinical Coordinator

Vheda Health; Columbia (MD); Remote; USD 50,000 - 70,000; Full time

Job summary

Vheda Health is seeking a Clinical Coordinator to improve health outcomes for underserved populations. This full-time, remote position requires clinical knowledge to triage patient needs, ensure adherence to care plans, and effectively engage with diverse patient populations. Key responsibilities include telephonic consultations and collaboration with multidisciplinary teams, supporting patients in chronic disease management.

Benefits

Comprehensive health insurance

401(k)

Unlimited paid time off

11 paid company holidays

Team events

Qualifications

• Current medical certifications such as MA, CNA, LPN.
• 1-3 years medical care experience required.
• Proficient with technology and communication skills.

Responsibilities

• Provide telephonic consultation to assess patient needs.
• Collaborate with clinical teams for coordinated care.
• Assist members with mobile care management devices.

Skills

Communication

Collaboration

Empathy

Organizational Skills

Education

Current medical certifications (MA, CNA, MedTech, LPN, etc.)

1-3 years of experience in a medical care setting

Tools

Web-based applications

Job description

Important Notice: Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at www.vheda.com/careers.

About Vheda Health

VhedaHealth is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We’re hiring a Clinical Coordinator to join our team!

This full-time position is impactful and directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Responsibilities include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Clinical Member Coordinator, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring high adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for company events and meetings.

Key Responsibilities

1. Telephonic Consultation: Provide telephonic consultation to assigned patient cohorts to triage and assess for disposition.
2. Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on re-engagement.
3. Team Collaboration: Collaborate with clinical services, health coaching, and member support teams to coordinate services for assigned patient cohorts.
4. Relationship Building: Develop, communicate, and maintain strong working relationships with the clinical services team, providing support and consultation as needed.
5. Patient Education: Facilitate and/or delegate patient education supporting standards of care and best practices using the most appropriate modality for each member.
6. Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources.

Required Qualifications

• Current and active medical certifications such as MA, CNA, MedTech, LPN, Health Coach, Case Management, etc.
• Minimum of 1-3 years of experience in a medical care setting.
• General knowledge of chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
• Proficient with technology and web-based applications.
• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
• Effective communication skills with compassion and empathy.
• Exceptional interpersonal, organizational, and communication skills.

Additional Preferred Skills

• Previous experience in urgent, emergent, and/or front/back medical office care settings.
• Proven experience working with diverse populations.
• Understanding of Medicaid and/or Medicare.
• Experience with telephonic provider and/or patient outreach.
• Experience with HEDIS and/or NCQA standards.
• Fluency in Spanish preferred, but not required.

Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.

At Vheda, we care about your health, family, and future, and strive to have our benefits reflect that, including:

• Comprehensive health insurance (medical, dental, vision, LTD, STD, and life insurance)
• 401(k)
• Unlimited paid time off
• 11 paid company holidays
• Engaging team events

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex, gender, age, race, religion, or any other protected status. We celebrate diversity and believe that talent, passion, and experience are the only relevant criteria for new team members.