Clinical Consultant V, Medical Transportation

Kaiser Permanente; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Kaiser Permanente is seeking a Senior Consultant for Enterprise Medical Transportation Services to drive large-scale clinical initiatives across multiple workstreams. You will lead stakeholder alignment, develop strategic plans, and shepherd change management efforts to ensure delivery goals are met.

The role requires collaboration with health plan, medical group, and vendor partners; travel to Kaiser facilities and external sites is expected, with potential for remote flexibility per management

Qualifications

• Experience leading cross-functional initiatives in clinical or healthcare settings.
• Strong data analysis to drive decisions and ROI assessments.
• Ability to manage complex, high-visibility projects with multiple stakeholders.

Responsibilities

• Lead diverse stakeholder alignment and coordination to drive clinical initiatives.
• Develop requirements and action plans across technical areas; map current to future state.
• Oversee vendor management, SLAs, and financial aspects; monitor compliance and risks.
• Provide expertise and recommendations; prepare reports for senior executives.

Skills

Leadership

Data analytics

Project management

Vendor management

Change management

Education

Bachelor's degree in Healthcare

Tools

Analytical tools

Job description

As part of KP Enterprise Medical Transportation Services, this position will collaborate with Health Plan and Medical Group stakeholders, Transportation vendors, and subject matter experts to ensure safe and reliable scheduled medical rides for KP members. Leveraging data, process improvement, strategic thought partnership, and project/program management skills, this high visibility position will partner closely with Senior Leaders and serve as a high individual contributor/senior professional who drives the successful implementation of complex initiatives, strategies and projects for the Medical Transportation Services program. This individual will conduct comprehensive assessments of vendors, identify opportunities for optimizing operational efficiencies, enhance financial sustainability, and participate/lead in change management activities. This position requires regular travel to Kaiser Permanente facilities and external vendor sites. Temporary or remote flexible work opportunities may be available upon management discretion.

Job Summary:

Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings across one or more technical areas or workstreams. Provides expertise and drives the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Develops clinical or care delivery strategy and ensures organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics. Manages complex, highly visible projects or project components, leads change management activities, and performs or partners with analysts on complex data analyses to drive care delivery or clinical initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring project plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings across one or more technical areas or workstreams by making significant contributions and/or providing leadership to high visibility projects to identify and resolve issues of strategic importance to the organization; identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and senior management to produce results that are outcome driven; working with stakeholders to set the strategic direction of initiatives, develop goals and set the prioritization of deliverables; discussing involvement of key processes (e.g. quality management, project change management, communication) and facilitating decisions necessary for the delivery of initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; providing expertise and recommendations; developing written materials for senior executives and other key clients; and making formal presentations and providing reports to various senior level audiences.
• Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized clinical, process, or system solutions across one or more technical area(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple requirements gathering methodologies to identify clinical, functional, and non-functional requirements; leading and overseeing the development and documentation of comprehensive case studies to assess the costs, benefits, and ROI of proposed solutions; collaborating in the development of results-driven action plans; and leading team members in the development process as appropriate.
• Provides expertise and drives the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact clinical operations across multiple technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and clinical stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or technical areas; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Develops clinical or care delivery strategy and ensures organizational alignment and prioritization of clinical initiatives by developing and determining goals and priorities with management team sponsors; defining, developing, and evaluating performance metrics, standards, and methods to establish success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a lead advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy ;providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Manages complex, highly visible projects or project components by coordinating and partnering with clinical leadership and key stakeholders; assembling teams based on project needs and team member strengths; consulting in the development, analysis, and management of project plans, including proposed project structure, approach and work plan; negotiating time commitments and resources; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; developing mitigation plans and strategies; resolving or escalating risks or issues as appropriate; and providing leadership to project teams, as well as managing the work of outside consultants when needed.
• Leads change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and clinical owners to communicate and align improvement initiatives with strategic objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs or partners with analysts on complex data analyses to drive care delivery or clinical initiatives by identifying appropriate data analysis tools and approach to assess performance; designing analytic plans and determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions; identifying and alleviating risks through data-driven analysis; and preparing and sharing data/analysis summaries and incorporating into action plans as appropriate.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement, Legal, and/or clinical leadership teams to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring project plans and team members adhere to KP, departmental, and/or clinical policies and procedures.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Applied Data Analysis
• Business Acumen
• Business Process Improvement
• Business Relationship Management
• Change Management
• Conflict Resolution
• Consulting
• Creativity
• Financial Acumen
• Managing Diverse Relationships
• Negotiation
• Process Validation
• Project Management
• Requirements Elicitation & Analysis
• Risk Assessment
• Service Focus

Minimum Qualifications:

• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelors degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or a directly related field and minimum eight (8) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment OR Masters degree in Nursing, Health Care, Public Administration, Public Health or a directly related field and Minimum six (6) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field OR Minimum eleven (11) years progressive experience in consulting, data analytics, or project management in clinical operations or a health care environment, or a directly related field.

Preferred Qualifications:

• Four (4) years of experience consulting in a large multi-hospital system.
• Four (4) years of experience working with outpatient/ambulatory service line optimization.