Medical Office Director - RN Preferred

Kaiser Permanente; Longview (WA); On-site; USD 150,000 - 190,000; Full time

Job summary

Kaiser Permanente in Washington state seeks a strategic leader to direct ambulatory operations, align care initiatives with KP strategy, and drive performance improvements. You will partner with physicians and clinical leaders, oversee budgets, and manage cross-functional programs to ensure high-quality patient care across ambulatory services.

The role emphasizes governance, compliance, staff development, and long-range planning to meet organizational goals and regulatory standards.

Qualifications

• Minimum two years of experience managing operational or project budgets.
• Minimum two years of experience in a leadership role with direct reports.
• Minimum five years of customer or member/patient service experience.
• Bachelor's degree in business, nursing, health care, or directly related field OR minimum ten years of experience in business operations, clinical health care, or a related field.

Responsibilities

• Directs ambulatory operations to support patient care; approves timelines and strategy with stakeholders.
• Directs development of budgets and ensures financial performance meets expectations.
• Oversees recruitment, development, and performance management; motivates teams and drives collaboration.
• Ensures standardized care delivery by partnering with physicians and clinical leaders; aligns KP initiatives across ambulatory services.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Leadership

Critical thinking

Decision making

Problem solving

Strategic thinking

Team leadership

Stakeholder management

Learning agility

Team collaboration

Change management

Operations management

Education

Bachelor's degree in business, nursing, health care, or related field

Tools

Microsoft Office

Information Systems

HR Systems

Job description

Job Summary:

Directs ambulatory operations to optimize patient care and support organizational goals. Develops and/or directs strategy with stakeholders to identify factors contributing to business value. Assumes accountability for department performance targets. Aligns human resource management programs with KPs mission and values.. Directs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Oversees budget, expenditures and ensures overall financial performance meets expectations. Ensures standardized care delivery by partnering with physicians and other clinical leaders to align key care delivery initiatives across KP. Oversees the development and implementation of long-term plans, policies, and processes for data gathering and analysis. Aligns resources to ensure efficient assignment and utilization. Directs multidisciplinary clinical teams and designs comprehensive emergency preparedness programs. Directs improvements in operations and technology processes, defining standards for clinical teams to identify and address root causes, and implement solutions. Consults with senior and executive management to identify relevant performance metrics to monitor success of strategic improvement projects.

Essential Responsibilities:

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Directs ambulatory operations to support patient care by: approving timelines and developing and/or directing strategy with stakeholders to identify factors contributing to business value; assuming accountability for department performance targets and aligning with market strategies;championing short- and long-term operational initiatives and directing program, services, and/or systems development; aligning human resource management programs (e.g., performance measurement and employee management) with KPs mission and values; directing continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and reviewing prepared audit documentation, information, and reports; and leading the development of budgets for assigned areas (e.g., branch office, staffing, business services departments) and ensuring overall financial performance meets expectations.
• Ensures standardized care delivery by: partnering with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight of all workstreams; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for service lines or programs; driving cross-functional patient management resolution with internal and external leaders; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for service lines or programs; directing multidisciplinary ambulatory team(s) and holding team(s) accountable for performance; planning long-term strategic goals and designing emergency preparedness programs and ensuring the departments emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; and providing strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives.
• Directs improvements to patient-centered operations and technology processes by: driving KP-wide internal and external strategic projects designed to remediate issues for impacted groups and improve quality, service, affordability, and/or operating efficiency; ensuring clinical teams use standardized tools to identify root causes for escalations, making recommendations, and implementing solutions to improve the performance of operations system processes; and consulting with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Business Process Improvement
• Calendar Management
• Change Management
• Compliance Management
• Confidentiality
• Conflict Resolution
• Financial Acumen
• Health Care Compliance
• Health Care Quality Standards
• Human Resources Systems
• Information Systems
• Legal And Regulatory Requirements
• Maintain Files and Records
• Microsoft Office
• Outcome Driven Innovation
• Stakeholder Management
• Talent Management
• Training
• Union Work Environment
• Workforce Planning

Minimum Qualifications:

• Minimum two (2) years of experience managing operational or project budgets.
• Minimum two (2) years of experience in a leadership role with direct reports.
• Minimum five (5) years of customer or member/patient service experience.
• Bachelors degree in a business, nursing, health care, or directly related field AND minimum seven (7) years of experience in business operations, clinical health care, or a directly related field OR Minimum ten (10) years of experience in business operations, clinical health care, or a directly related field.

Preferred Qualifications:

• Basic Life Support (BLS) Certification.
• Five (5) years of project/program management and/or implementation-related experience.