Clinical Consultant, Professional Services

BD; Atlanta (GA); On-site; USD 92,000 - 146,000; Full time

Job summary

BD is a global medical technology leader seeking a home-based clinical role with substantial travel. You will lead implementations of interoperability and connectivity solutions, work with hospital clinicians and EMR vendors, and mentor teams to ensure successful outcomes.

Responsibilities include clinical workflow optimization, HL7 interpretation, and ongoing customer support to maximize BD Medication Systems Infusion product value across multiple sites.

Qualifications

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred.
• 4-6 years of experience in related field or equivalent combination of education and experience.
• Current active nursing license required.
• Driving requirements – valid driver's license and age 21+.
• Home-based position with travel; 75-100% travel, overnight.
• Must be able to lift a minimum of 40 lbs and perform related mobility tasks.
• Immunizations required per facility access and BD policy.

Responsibilities

• Demonstrates extensive knowledge of clinical operations, products, and services.
• Provides clinical leadership to BD customers during implementation of interoperability and connectivity products.
• Collaborates with hospital clinicians and EMR vendors to develop workflows and go-live plans.
• Interacts with Project Manager to ensure timely, productive implementations.
• Provides HL7 interpretation and escalates to SME when needed.
• Supports customer follow-up for system assessment and satisfaction post-implementation.

Skills

Clinical operations knowledge

Customer/Stakeholder communication

Problem solving

Multi-tasking

Mentoring

Education

Bachelor's degree or equivalent

Advanced degree or certification preferred

Tools

HL7

EMR integration

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Please NOTE - This is a Home based position with travel. Travel may range from 75 - 100%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.

Overall Responsibilities

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.
• Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
• Interacts and supports Project Manager to ensure timely and productive implementations.
• Collaborates with hospital clinicians and EMR vendor to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting.
• Provides basic HL7 message interpretation and failure resolution to customers and ability to elevate to technical SME when appropriate.
• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions. Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.

Skills, Duties And Tasks Particular To The Job

Communication

• Facilitation of conference calls and customer meetings primarily for small to medium hospital systems for BD Medication Systems Infusion product implementations.
• Establish rapport with customers that is conducive to long term business relationships.
• Provide team support and product information on BD Medication Systems Infusion products as assigned by manager. Mentors team members to ensure product and process competency.
• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
• Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Infusion products and technologies.
• Provides feedback to Business Operations and Field Trainer for continuous improvement of implementation methodology, tools, and services.

Technical

• Demonstrates expert knowledge of small to medium hospital systems clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation.
• Ability to interact and guide diverse cross‑functional teams with a focus on large hospital systems and small/medium IDN level health systems.
• Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.
• Must be detail oriented, able to multi‑task and the ability to implement complex projects consistent with established company and customer objectives.
• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small to medium hospital systems.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations and health system standardization.
• Install and support BD Medication Systems Infusion hardware and software solutions. Influences customer acceptance and utilization of BD Medication Systems Infusion products and services in multi‑site and/or complex environments.
• Expected to act as a customer support resource when necessary.
• Knowledgeable with BD Medication Systems Infusion products.

Qualifications

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred
• 4-6 years of experience in related field or equivalent combination of education and experience
• Current active nursing license required
• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
• Home based position with travel. Travel may range from 75 - 100%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.
• Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Preferred

• Acute care hospital experience required preferably with nursing informatics or leadership experience; Pediatric, NICU, and Oncology experience highly desired.
• Specific knowledge of BD business highly desired

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA CA - San Diego Bldg A&B

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role’s specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$91,500.00 - $146,300.00 USD Annual