Clinical Consultant II, Enabling Technologies – Dallas / Fort Worth, TX

Medtronic; Dallas (TX); Remote; USD 68,000 - 102,000; Full time

Job summary

A leading medical technology company is seeking a Clinical Consultant II in Dallas, Texas. This remote role involves providing clinical and technical support for navigating surgical technologies, educating customers, and maintaining relationships. Candidates need significant medical sales experience and educational skills. The position offers a competitive salary ranging from $68,000 – $102,000 along with a comprehensive benefits package.

Benefits

Health, Dental and Vision insurance

401(k) with employer match

Paid time off

Employee Stock Purchase Plan

Qualifications

• 6+ years of clinical, medical sales or robotics experience required.
• Valid driver’s license and active vehicle insurance policy required.
• Experience with Image Guided Systems is preferred.

Responsibilities

• Provide technical assistance during procedures.
• Educate physicians and hospital personnel on products.
• Act as the primary customer liaison for support.

Skills

Medical sales experience

Technical support skills

Customer relationship management

Educational training skills

Education

High School Diploma or GED with 6 years experience

Associate Degree with 4 years experience

Bachelor’s degree with 2 years experience

Tools

UNIX/Linux

Job description

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role.

At Medtronic, the Clinical Consultant II, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field based role.

Responsibilities may include the following and other duties may be assigned:

• Technical Support

  • Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers
  • Represents Medtronic during technology-enabled procedures to provide technical assistance
  • Maintain system hardware and software to maximize system performance
  • Installs software and hardware upgrades
  • Performs system preventative maintenance
  • Provides telephone clinical support to customers
  • Uses UNIX/LINUX commands to modify operating files
  • Fulfills Software and Service Contract obligations

• Customer Support

  • Acts as the primary Medtronic customer liaison for repair and technical support issues
  • Provides timely information to the district team regarding customer concerns, issues and market opportunities
  • Provide service to customers per their individual needs
  • Maintains familiarity with status of calls and issues at customer sites
  • Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution
  • Files weekly site visit and customer contact reports for service improvement purposes

• Educational Support

  • Educates and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures
  • Provides a clinical resource for surgeons, clinicians and others being trained
  • Updates customers on tips, shortcuts and suggestions, as appropriate
  • Participates in in-house sponsored customer training at designated sites for both internal and external partners
  • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
  • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures

• Sales Support

  • Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
  • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
  • Submit reports and provide information as directed
  • Cooperate with all personnel on the execution of Company programs
  • Supports more complex, new image-guided products and applications to physicians and hospital staff
  • Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals
  • Provide input on new product development based on in-field experience
  • Responsible for documentation at new or existing installations

• Miscellaneous

  • Adhere to company policies and conduct all business in an ethical manner

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader.

To learn more about Inclusion & Diversity at Medtronic, click on the Diversity & Inclusion information page (no link text provided).

Qualifications

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Nice to Have: Preferences

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI
• Operating room experience
• Preference will be given to local qualified candidates and candidates with Medtronic experience

Additional Job Requirements:

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.

Must have a valid driver’s license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

Business Description

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.

CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by artificial intelligence.

#LI-MDT

Physical Job Requirements

The above statements describe the general nature and level of work and are not an exhaustive list of all required responsibilities and skills. For office roles, reasonable accommodations may be made. The role may require mobility and interaction with a computer and colleagues.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. Salary ranges for U.S locations: $68,000 – $102,000. The base salary range is applicable across the United States, excluding Puerto Rico and specific California locations. The offered rate may vary based on experience, certification/education, market conditions, and location.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP). The following benefits and compensation are available to regular employees who work 20 hours per week: Health, Dental and Vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long-term disability; Tuition assistance/reimbursement; and wellness program.

The following benefits are available to all regular employees: 401(k) with employer match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, and other plans.

Further details are available at the benefits page.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission is to alleviate pain, restore health, and extend life, uniting a global team of 95,000 people. We are engineers at heart— innovating from R&D to operations to deliver real solutions. Learn more about our business and commitment to diversity here.

We are an equal opportunity employer and will provide reasonable accommodations for qualified individuals with disabilities. For more information about legal notices and compliance, please refer to our policy statements.

This description may include references to health care credentialing requirements and E-Verify. Additional information may be provided during the application process.