Clinical Consultant

Lucet; Greensboro (NC); Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Professional development

Job summary

Lucet is seeking a USPS Clinical Consultant to provide comprehensive EAP services, including short-term counseling, training, referral, monitoring, and crisis response. The role supports in-person, telephonic, or video sessions and requires driving and clinical licensure.

This federally contracted position with the USPS is hybrid, with local travel and in-office time in Greensboro, North Carolina. A master’s or doctoral degree and 5+ years of experience are required.

Qualifications

• Master’s or Doctorate in clinical mental health from an accredited program.
• Current state license or state certification to practice as a mental health practitioner.
• Experience with bio-psychosocial assessments and risk evaluation.
• Experience with phone and video counseling and relevant privacy laws.

Responsibilities

• Provide direct counseling and clinical support in-person, phone, and video.
• Handle high-acuity, crisis, and critical-incident situations with clinical judgment.
• Provide telephonic triage, referrals, and consultations for cases.
• Offer training and assistance to USPS and union leadership.
• Promote EAP services and participate in coverage during events.

Skills

Bio-psychosocial assessments

Phone counseling

Video counseling

Crisis/high-acuity response

Privacy laws knowledge

Driving license

Team collaboration

Ability to work independently

Education

Master’s or Doctorate in clinical mental health

Job description

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same.

• Annual compensation between $68,000 - $78,000 PLUS a quarterly performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant'sskills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Full Health Benefits- Medical, Dental, and Vision
• 401(k) with competitive employer match
• Company paid parental leave, wellbeing incentives, and life and disability insurance
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

What You Will Do - Essential Functions

This position will be dedicated to the USPS EAP Program. The USPS Clinical Consultant will provide comprehensive EAP services, including short-term counseling/problem solving, educational and training activities, referral, monitoring, behavioral health consultation, critical incident response and follow-up. The USPS Clinical Consultant is responsible for providing services in-person, telephonically or via video and must be able to call on their clinical training and experience to respond professionally to a wide range of presenting concerns, including high-risk or emergent situations that may arise or present with little advance notice.

Please note the position is hybrid and requires local travel and in-office time. The USPS office location is in Greensboro, North Carolina.

• Direct Counseling & Clinical Support
  • Deliver individual counseling and coaching through in-person, phone, and video sessions for diverse employee concerns.
  • Handle high-acuity, crisis, and critical-incident situations using sound clinical judgment in real time.
• Provide telephonic triage, consultation, and referrals for routine to complex cases via the Service Center.
• Offer consultation, training, and assistance to USPS and union leadership.

Program Promotion & Operational Coverage

• Actively promote EAP services and deliver psychological first aid during workforce-impacting events.
• Participate in rotational or overflow call coverage to ensure continuous service and meet contractual requirements.

Who You Are

• Required Qualifications
• Demonstrated capability to complete accurate bio-psychosocial assessments, including risk and substance abuse assessments.
• Specialized experience and/or training in phone and video counseling.
• Counselors will be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements.
• The Clinical Consultant will be bound by the laws of confidentiality and will discuss no specific clinical information with the referring supervisor unless the client has signed an authorization to use and disclose form authorizing the disclosure of specific information.
• This position requires driving. Employee must have an active driver’s license and must be insurable.
• A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field
• A minimum of 5 Years of clinical experience after receiving a graduate degree.
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board.
• Authority to practice at the independent level without requiring state-mandated clinical supervision.
• This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.
• MVR
• Preferred Qualifications
  • Preferred Certified Employee Assistance Professionals (CEAP) and or knowledge and experience in EAP Practice
• Someone who embodies our values by:
  • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Must be able to assess and respond effectively to in-person or telephonic interactions involving a range of presenting concerns, including high-risk or crisis situations.
• Demonstrates readiness and adaptability to respond to unpredictable or emergent employee concerns, high-acuity situations, or changes in operational needs.
• Self-motivated and ability to lead team to achieve Lucet goals.
• Ability to engage a wide variety of individuals, and excellent organizational skills.
• Ability to respond effectively in clinical situations that may be stressful or emergent.
• Passion for improving lives through behavioral change and wellness.
• Proven interest in professional development through specialization, certification, and/or advance degree.
• Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approached to case management.
• Demonstrates consistency in professional demeanor in response to all situations regardless of the nature or circumstances of the situation.
• Ability to manage multiple tasks in a fast-paced, changing, and stressful environment.
• Ability to assume a lead role in ensuring that all objectives are met.
• Ability to work within a collaborative, team-oriented environment.
• Working Conditions:
  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).
  • Regular travel to provider facilities or community locations. Employees may be exposed to varying weather conditions, road hazards, and unfamiliar environments.

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.