Clinical Concierge - Diagnostic Technologist

lvhn; Easton (Northampton County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Radiologic Technologist for a hybrid role that combines front-desk patient contact, imaging duties, and clinical support. You will ensure accurate patient registration, assist with imaging procedures, and help with EMR documentation while maintaining safety standards.

Responsibilities include coordinating appointment flow, verifying insurance, and followingHIPAA and radiation safety guidelines to support high-quality patient care.

Qualifications

• Graduate of an AART-accredited Radiologic Technologist program.
• 2 years diagnostic imaging experience in a healthcare setting.
• Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
• Competency in EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office.

Responsibilities

• Coordinate and perform patient check-in/check-out with accurate registration.
• Verify insurance eligibility and process referrals.
• Schedule appointments and optimize clinic workflow.
• Maintain EMR accuracy and compliance.
• Perform radiologic imaging procedures with proper positioning and safety.
• Prepare and maintain exam rooms, ensuring sanitation and supply stocking.
• Assist providers with patient information collection and examinations.
• Complete follow-up calls within 2–3 days post discharge.

Skills

EMR systems

PACS software

Scheduling platforms

Microsoft Office

Patient education

HIPAA compliance

Radiation safety

Communication

Education

AART-accredited Radiologic Technologist program

BLS certification

Associate's degree in Radiologic Technology (preferred)

Tools

PACS software

Scheduling platforms

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

This position is a hybrid role that integrates front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. This position serves as the initial point of contact for patients, ensuring a high level of customer service, efficient patient flow, and accurate diagnostic imaging. This role supports providers, clinical team, and administrative staff in patient registration, clinical support, and radiologic imaging while maintaining compliance with safety regulations and facilitating care delivery while upholding a high standard of customer service.

Job Duties

• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
• Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.
• Follow strict radiation safety protocols, including collimation, shielding, and exposure minimization. Maintain detailed records of performed procedures, diagnostic findings, and provider instructions. Provide clear instructions and reassurance to patients undergoing imaging, ensuring compliance and comfort.
• Prepare, operate, and maintain radiologic imaging equipment and ensure the safety of the imaging environment. Perform diagnostic imaging procedures while ensuring accurate positioning, technique, and image clarity.
• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Collect and prepare lab specimens and complete necessary requisitions.

Minimum Qualifications

• Technical School Diploma Graduate of accredited Radiologic Technologist program (AART).
• 2 years diagnostic imaging experience in a healthcare setting.
• Medical & Radiologic Knowledge: Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
• Technical Proficiency: Competency in EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
• Patient-Centered Communication: Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
• Multitasking & Problem-Solving: Ability to manage high patient volumes, coordinate scheduling, and ensure smooth imaging workflows.
• Compliance & Safety: Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
• RT - Registered Technologist Radiology - American Registry of Radiologic Technologists Upon Hire and
• BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

• Associate's Degree in Radiologic Technology.