Clinical Concierge Agent | Anywhere in the U.S

Allara Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in telemedicine is seeking a Clinical Concierge Agent to provide compassionate support to patients and providers. This role involves managing medical workflows, ensuring accurate communication, and assisting patients with their healthcare journey. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and attention to detail. Join a forward-thinking company that values diversity and inclusivity, and be part of a team dedicated to delivering high-quality care for women with hormonal conditions. This is a fantastic opportunity to make a meaningful impact in women's health while working remotely.

Benefits

1099 Contractor Role

Flexible Hours

Remote Work

Competitive Pay

Qualifications

• 1.5+ years in support roles, preferably in healthcare or telehealth.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Support patients and providers with lab orders and prescription refills.
• Manage medical documentation and ensure compliance with regulations.
• Provide empathetic support via phone, email, and in-app messaging.

Skills

Customer Support Experience

Healthcare Coordination

Strong Communication Skills

Attention to Detail

Problem-Solving Skills

Technical Proficiency

Tools

Electronic Health Records (EHR)

Job description

Allarais a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara's comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women's health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

Allara is looking for a Clinical Concierge Agent to provide compassionate, detail-oriented support to both providers and patients, ensuring seamless communication and efficient coordination of medical needs. This role is a key part of the care team, handling back-office tasks, triaging provider requests, and managing medical workflows while also assisting patients via phone, email, and in-app messaging.

The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced, patient-centric healthcare environment. They are comfortable supporting providers, handling sensitive patient data, and ensuring that all necessary medical actions are processed accurately and efficiently. Strong attention to detail and organizational skills are essential for success in this role.

Key Responsibilities

• Support Allara's patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly.
• Manages faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations.
• Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately.
• Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses.
• Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara's offerings.
• Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism.
• Ensure accuracy in relaying patient information between providers, patients, and internal teams.
• Stay informed about Allara's clinical workflows and processes to provide seamless provider support.

Experience & Skills

The ideal candidate has experience in customer support or healthcare coordination roles and is passionate about delivering empathetic, high-quality service. They excel at navigating complex medical workflows, maintaining accuracy in sensitive information, and problem-solving to ensure a seamless patient experience. Strong communication skills, attention to detail, and technical proficiency are essential for success in this role.

• 1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support.
• Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
• Exceptional attention to detail.
• Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
• Strong technical skills, comfortable navigating multiple systems and working with sensitive data.
• Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
• A quiet, private workspace with reliable internet to support confidential patient communications.

What Allara Offers

• 1099 Contractor role, up to 40 hours per week
• Compensation: $20 per hour
• 100% remote within the U.S.

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We're an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.