Clinical Clerk-Psychiatry

Kaiser Permanente; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Clinical Clerk in San Diego to support psychiatric services by managing patient intake and ensuring compliance with policies. The role requires solid clerical skills and experience in customer service, with direct patient interaction. Join us to make a positive impact in mental health support.

Qualifications

• One year medical office experience including multi-line phones and reception.
• Must complete and pass Basic Computer Literacy test.

Responsibilities

• Obtain and triage relevant information from patients regarding psychiatric emergencies.
• Maintain patient confidentiality and ensure proper handling of medical records.
• Schedule appointments and manage patient intake procedures.

Skills

Good oral and written communication skills

Computer literacy

Multitasking

Education

One year clerical experience in a medical office

Job description

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Job Summary

Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability), and other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce and separation issues, behavioral difficulties, and family problems). Ensures necessary information is included on the intake form.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Triages the above information to the appropriate intake clinician for disposition, per established guidelines. Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately. Works in concert with the intake clinicians as part of on duty/triage team that processes new patients into the system. Calls and schedules patients for initial appointments, utilizing the computer terminal. Explains the procedures for initial appointment and informs patient of fees according to their mental health coverage. Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments. Makes up charts for new patients and sends out questionnaires for couples. Sends multiple questionnaires if more than one family member is seen. Maintains a paper flow and log system, according to established departmental policy which allows for tacking of all initial referrals. Monitors referrals to be sure they are processed in a timely fashion. Maintains patient confidentiality at all times, including familiarity with the complex and specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information. May perform the following duties as required: Serves as liaison between the provider and patients by phone or in person, alerting clinicians to the patients concerns and needs, especially those of urgent nature; exercising tact, sensitivity and diplomacy in dealing with patients who are upset prior to a screening clinician or providers availability. Sends follow up letters to patients who cannot be contacted by phone. Per established guidelines, assists patients who require referral to internal Kaiser Permanente programs (Chemical Dependency Rehabilitation and Employee Assistance) or external programs (Child Protective Services and Mesa Vista Hospital). Provides telephone coverage for designated providers by taking messages with complete and appropriate information. Provides reception for designated area; collects payments for services; carries out appropriate cash control procedures; schedules patients next appointment; and processes necessary paperwork. Utilizes the computer terminal for patient scheduling and generation of provider schedules. Calls in medications to designated pharmacies; communicates directly with psychiatrist when prescriptions are unclear or confusing. Request patients medical chart ensuring availability prior to scheduled appointment; ensures that release forms, reports from all providers, diagnostic evaluations and all pertinent documents are filed in the chart appropriately; refiles returned charts. Provides information to members who inquire about debarments and community services; explains procedures to access department services. Performs other duties as required. Assume other activities and responsibilities from time to time as directed.
  
  

Job Summary

Under direct supervision, obtains relevant information from self-referred or provider referred patients or their families regarding psychiatric emergencies (including but not limited to: suicidal ideation, suicide attempts, hallucinations, potential violence, extreme emotional instability), and other more routine request for Psychosocial services (including but not limited to: phobias, marital problems, divorce and separation issues, behavioral difficulties, and family problems). Ensures necessary information is included on the intake form.

Essential Responsibilities

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Triages the above information to the appropriate intake clinician for disposition, per established guidelines. Uses judgment, based on departmental guidelines, to determine when a clinician needs to talk to a patient immediately. Works in concert with the intake clinicians as part of on duty/triage team that processes new patients into the system. Calls and schedules patients for initial appointments, utilizing the computer terminal. Explains the procedures for initial appointment and informs patient of fees according to their mental health coverage. Informs patient of procedure for checking in including completion of questionnaire form for crisis appointments. Makes up charts for new patients and sends out questionnaires for couples. Sends multiple questionnaires if more than one family member is seen. Maintains a paper flow and log system, according to established departmental policy which allows for tacking of all initial referrals. Monitors referrals to be sure they are processed in a timely fashion. Maintains patient confidentiality at all times, including familiarity with the complex and specialized aspects of psychiatric confidentiality to avoid inadvertent breach of confidential information. May perform the following duties as required: Serves as liaison between the provider and patients by phone or in person, alerting clinicians to the patients concerns and needs, especially those of urgent nature; exercising tact, sensitivity and diplomacy in dealing with patients who are upset prior to a screening clinician or providers availability. Sends follow up letters to patients who cannot be contacted by phone. Per established guidelines, assists patients who require referral to internal Kaiser Permanente programs (Chemical Dependency Rehabilitation and Employee Assistance) or external programs (Child Protective Services and Mesa Vista Hospital). Provides telephone coverage for designated providers by taking messages with complete and appropriate information. Provides reception for designated area; collects payments for services; carries out appropriate cash control procedures; schedules patients next appointment; and processes necessary paperwork. Utilizes the computer terminal for patient scheduling and generation of provider schedules. Calls in medications to designated pharmacies; communicates directly with psychiatrist when prescriptions are unclear or confusing. Request patients medical chart ensuring availability prior to scheduled appointment; ensures that release forms, reports from all providers, diagnostic evaluations and all pertinent documents are filed in the chart appropriately; refiles returned charts. Provides information to members who inquire about debarments and community services; explains procedures to access department services. Performs other duties as required. Assume other activities and responsibilities from time to time as directed.
  
  

Experience

Basic Qualifications:

One year medical office experience including multi-line phones, reception, and computer use. Good oral and written communication skills. Must complete and successfully pass Basic Computer Literacy test. Test must be on file during posting period.

Education

• One year clerical experience in a medical office or acute hospital setting with direct patient interaction required.
  
  

License, Certification, Registration

• N/A
  
  

Additional Requirements

Preferred Qualifications:

• Medical Terminology Payroll, cash control, spreadsheet experience, Bilingual
  
  

Notes

• This position could be assigned to work at any San Diego Mental Health location which will be determined upon hire

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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