Clinical Case Manager, Westside Outreach

The People Concern; Santa Monica (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The People Concern is seeking a Clinical Case Manager for its Westside Outreach Team to help combat homelessness through individualized service plans. This role involves engaging homeless individuals, assessing their needs, and connecting them with vital resources and services, thereby making a significant impact in their lives.

Benefits

Medical Insurance

Vision Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

Flexible Spending Account (FSA)

Qualifications

• Master’s degree in a mental health field required.
• Ability to register with California Board of Behavioral Sciences within 6 months.
• Experience working with homeless individuals preferred.

Responsibilities

• Provide field-based services to homeless clients.
• Assess mental health service needs and develop individual service plans.
• Collaborate with public and non-profit partners for effective outreach.

Skills

Crisis assessment

Interpersonal skills

Mental health assessment

Community engagement

Education

Master’s degree in a mental health field (MSW, MFT, PhD, PsyD)

Job description

503 Olympic Blvd, Santa Monica, CA 90401, USA •

Santa Monica, CA, USA

Job Description

Posted Friday, May 23, 2025 at 10:00 AM

Role: Clinical Case Manager, Westside Outreach
Reportsto: Program Manager
Department: Housing
Program: 1500- Outreach
Location: CSM Firehouse: 1444 - 7th Street, Santa Monica, CA 90401
Status: Full-time, non-exempt (hourly), non-management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), EAP, etc.

SUMMARY

The People Concern’s Westside Outreach Team is seeking a master’s level clinical case manager to join our multidisciplinary street outreach team. This team is part of a Westside strategy to combat homelessness. Street outreach aims to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing and supportive services. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. Provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.
2. Assess the mental health service needs of clients.
3. Engage clients in developing mutually agreed-upon goals documented in each client’s confidential service plan.
4. Provide risk assessment and clinical evaluations for client’s who are potentially gravely disabled and in need of hospitalization and a referral to higher levels of care.
5. Provide crisis assessment and intervention and triage appropriately.
6. Link clients with appropriate medical, mental health, and substance abuse resources.
7. Assist clients in obtaining all benefits to which they are entitled, including applying for and advocating for SSI benefits.
8. Provide opportunities for clients to build a supportive peer community.
9. Build relationships with County Mental Health and other resources to increase collaboration and responsiveness to clients with severe mental illness and addiction.
10. Work collaboratively with public, private, and nonprofit sector groups to provide services, e.g., mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.
11. Collaborate and communicate effectively with police officers and local hospital staff to reduce police contact and Emergency Department visits by targeted population.
12. Work effectively on an interdisciplinary team and collaborate with Program Manager to ensure high level of clinical oversight.
13. Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
14. Develop and maintain a complete, accurate, and current member file with all funder-required documents
15. Assure that all member paperwork and data collection is complete and up to date in the case management database
16. Other duties as assigned.


QUALIFICATIONS
1. Master’s degree in a mental health field (MSW, MFT, PhD, PsyD)
2. Ability to register with California Board of Behavioral Sciences within the first 6 months of employment.
3. Experience working with homeless individuals living with mental illness and/or substance addictions, preferred.
4. Able to work in a high tolerance Harm Reduction model with clients experiencing multiple barriers
5. Able to maintain an effective working relationship with community partners (including police, firefighters, city staff, etc) and maintain and build professional rapport
6. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record

WORK ENVIRONMENT
1. Field (may need to travel) and indoor office environment.
2. On occasion walk or drive to different local sites.
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise and odor.
6. May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates