Clinical Case Manager (School Based)

Metrocare Services; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Paid Holidays

Retirement Plan with employer matching

Health Savings Account with employer –

Professional Development allowance up 

Bilingual Stipend – 6% of base salary

Job summary

Metrocare Services in North Texas seeks a School Based Youth Clinical Case Manager II to provide psychosocial/rehabilitative services to children and families in school, home, or community settings. You will assess needs, set goals, and link families to resources, with 60–70% face-to-face delivery and some virtual sessions.

The role emphasizes trauma-informed care, collaboration with schools, and crisis intervention.

Qualifications

• Bachelor’s degree in human services with 1+ years’ MH/MR experience or Master’s with 0–2 years’ experience.
• Experience with trauma-informed services preferred (e.g., Seeking Safety, IMR, MI).
• Valid driver license; ability to obtain Texas license if currently licensed elsewhere.

Responsibilities

• Provide psychosocial/rehabilitative services to children/adolescents and families.
• Assess clinical needs, set measurable goals, and coordinate referrals/advocacy.
• Deliver face-to-face or video/phone services in school, home, or community.
• Facilitate groups for students, families, and facility staff; crisis intervention as needed.
• Schedule and coordinate psychiatric evaluations and clinical assessments.
• Perform other duties as assigned.

Skills

Trauma-informed care

Crisis intervention

Interpersonal communication

Group facilitation

Education

Bachelor’s degree in human services

Master’s degree in human services

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities.

In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description: GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve. The School Based Youth Clinical Case Manager II position provides psychosocial/rehabilitative service to children/adolescents and their families with serious emotional disturbance in school, home, or community locations. Services may include, but are not limited to, ongoing assessment of clinical needs and social drivers of health, development of measurable treatment goals and objectives, referral/linkage/advocacy, monitoring, crisis intervention, facilitation of groups and continuity of care. Given the needs of the school and those served, this position is expected to serve children/adolescents/families and school facility face to face or via both video and audio technology for 60-70% of services. The overall goal of this position is to maximize the individual’s potential level of functioning, provide mental health, intervention during school to students and facility and aid in the successful reintegration of individuals into the community. School Based Youth Clinical Case Manager strived to empower youth and teachers to gain ownership in their mental health wellness through education and resources. EMPOWER program will provide awareness, prevention, intervention, and resilience activities to ensure that students and teachers have access to and relate to appropriate and effective behavioral health services through Metrocare in partnership with contracted ISD or academy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct intervention and clinical services in a school base setting to clients referred to Metrocare by contracted school.
• Facilitating-Educational groups for facility, parents, and students
• Crisis intervention
• Individual skills sessions conducted during the school day or after school
• Assisting with the scheduling and collaboration of telephone and virtual psychiatric evaluations and clinical assessment appointments.
• Performs other duties as assigned.

COMPETENCIES:

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

QUALIFICATIONS EDUCATION AND EXPERIENCE:

• Bachelor’s degree in human services with 1 or more years’ experience in MH/MR or related field or Master’s degree with 0 to 2 years’ experience in human services.
• Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
• Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must have an acceptable driving record.

Benefits Information and Perks:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. Metrocare’s Altshuler Center for Education & Research is the premier training and research institute for community mental health professionals across Texas. Metrocare upholds the person-centered philosophy to focus care on the needs of individual. We take care to ensure that people’s preferences, needs and values guide clinical decisions and to provide care that is respectful of and responsive to those we serve. We see ourselves as partners in healing with our clients and their support network.