Clinical Case Manager, Behavioral Health - Field

CVS Health Corporation; Alexandria (LA); On-site; USD 54,000 - 117,000; Full time

Job summary

CVS Health Corporation in Alexandria, LA seeks a clinically skilled professional to apply advanced judgment to plan and coordinate member health and behavioral care, directing provider collaboration and psychosocial wraparound services to achieve optimal, cost-effective outcomes.

The role requires active licensure (LCSW, LPC, LMFT), case management experience, superb communication and telephonic skills, and willingness to travel up to 125 miles for one-day field visits.

Qualifications

• Current/Active Clinical Licensure (LCSW, LPC, LMFT).
• Case management experience and strong customer service orientation.
• Excellent communication and telephonic skills.
• Motivational interviewing skills and ability to build rapport telephonically.
• Adherence to documentation and regulatory standards.
• Highly organized, self-driven, with time management capability.
• Ability to travel within 125 miles round trip for 1 day in the field.
• Variable work schedule with potential for evenings until 9pm local time.

Responsibilities

• Applies advanced clinical judgement to facilitate member physical and behavioral health care.
• Directs provider collaboration and coordinates psychosocial wraparound services.
• Instructs the application of available resources to achieve cost-effective outcomes.

Skills

Case management experience

Customer service orientation

Communication/Telephonic skills

Motivational interviewing

Documentation/compliance

Time management

Travel up to 125 miles

Technology proficiency

Education

Master's Degree Required and Licensed as LCSW/LPC/LMFT

Managed care experience

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Minimum Requirement

• Current/Active Clinical Licensure (LCSW, LPC, LMFT)
• Case Management experience
• Strong customer service orientation and problem solving
• Excellent Communication/Telephonic skills
• Excellent motivational interviewing skills/ability to built rapport and trust telephonically
• Excellence in documentation and respecting compliance/regulatory standards
• Highly organized, remain self-driven without direct supervision
• Manage time effectively
• Achieve performance metrics
• Technology proficiency
• Ability to travel within 125 miles round trip for 1 day in the field
• Variable work scheduled with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Bachelors and/or Master's Degree
• CCM Certification
• Previous experience in Managed Care Organization

Education

• Master's Degree Required and Licensed as an (LCSW, LPC, LMFT)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.