Clinical Case Manager (AILP)

PRC; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

PRC Baker Places seeks a Clinical Case Manager to deliver case management and clinical services for adults with mental health and substance use disorders in the Baker Places program. You will coordinate care with the housing and entitlements team and ensure high standard of client care.

You will perform psychosocial assessments, develop treatment plans, and provide crisis response and on-call coverage as needed. Flexibility with hours and CPR/First Aid certification are required.

Qualifications

• Active California licensure/registration with BBS in one of the specified roles.
• Two years of clinical experience with adults with mental health, substance use, or homelessness.
• Knowledge of San Francisco community resources preferred.
• Strong foundation in evidence-based MH/SUD practices.
• Excellent verbal and written communication; proficient with EMR and MS Office.
• Willingness to work non-traditional hours and maintain CPR/First Aid certifications.

Responsibilities

• Provide individual behavioral health counseling and case management to support clients’ needs.
• Offer group therapy and rehabilitation to address MH/SUD needs.
• Coordinate with providers to access medical, mental health, and substance use care.
• Conduct outreach by visiting client residences to deliver on-site services.
• Perform psychosocial assessments and develop treatment plans.

Skills

Verbal communication

Written communication

Caseload management

Crisis intervention

Therapeutic techniques

Education

California BBS licensure (LCSW/LMFT/Psy.D./ASW/AMFT/LPCC/APCC)

Tools

EMR systems

Job description

PRC Baker Placesis a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement:Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us:Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.

Job Title:Clinical Case Manager

Department:Baker Places- Headquarters Office and Programs

Reports to:Case Management Program Manager

Position Overview

The Clinical Case Manager provides case management and clinical services to AILP clients. The primary emphasis of the position is to provide case management, therapy, crisis, treatment planning, and psychosocial assessment services to adults with mental health, substance use disorder, and transitional housing related issues in the PRC Baker Places Assisted Independent Living Program.

The Clinical Case Managers partner closely with the Case Management Program Manager, Case Management Program Director, Housing and Entitlements Manager, and Quality Management to achieve an excellent standard of client care.

Primary Duties and Responsibilities

• Provide individual behavioral health counseling and case management designed to support transitional and non-transitional clients with mental health and/or substance use disorder needs.
• Provide group therapy and rehabilitation designed to support transitional and non-transitional clients with mental health and/or substance use disorder needs.
• Coordinates with other providers to support residents in accessing primary medical care, mental health care, substance use disorder care, and other necessary/needed services to address client’s needs– including PRC Baker Places’ wrap-around services.
• Provide outreach to AILP clients who may otherwise not access services by traveling to the client’s residence and providing on-site services.
• Conducts initial and updated psychosocial assessments.
• Develops individualized treatment plans and adjusts as needed.
• Documentation to meet agency standards and timeliness.
• Provide culturally competent services using harm reduction and trauma informed principles.
• Responds to mental health crisis to provide immediate access to services, de-escalation, and follow-up care.
• Provides rotating on-call duties that may include responding to a crisis or de-escalation outside of business hours.
• Maintain a productivity target based on contractual requirements.
• Maintain a minimum case load of25clients or higher based on occupancy, client needs, and department needs.
• If licensed, complete and maintain 51/50 certification; responding when necessary for assessment and follow-up.
• Provide step-down case management for clients transitioning to certain housing.
• Promote agency mission, purpose, and values in relationships with internal and external providers.
• Maintain licensure or license eligible status, complete required annual trainings, maintain ANSA and ASAM certification.
• Maintain CPR and First Aid certifications.
• Comply with annual TB testing requirements.
• Additional duties as assigned.

Minimum Qualifications

• Actively Licensed or registered with the California Board of Behavioral Sciences (BBS), as one of the following; LCSW, LMFT, Psy.D., ASW, AMFT, LPCC, APCC
• Two (2) years clinical experience working with adults with a history of mental health (required), substance use disorder (required), and/or homelessness (preferred)
• Knowledgeable about San Francisco community resources that serve our population preferred.
• Strong practical and theoretical foundation in clinical MH/SUD evidence-based best practices.
• Must possess exceptional verbal and written communication skills.
• Proficiency in electronic medical record systems and Microsoft Office products.
• Willingness to work non-traditional hours as the job requires.
• Must maintain First Aid and CPR Certifications.
• Effective time management and ability to meet deadlines.
• Must be available to work flexible hours outside of assigned shifts occasionally.
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.