Clinical Case Manager

Vynca; Poway (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Vynca is seeking a Clinical Lead Care Manager to join our San Diego area team. This hybrid role combines field and remote care management duties, coordinating care with providers and family support while ensuring timely, cost-effective access to services.

You will develop client care plans, monitor progress, and advocate for the client with health professionals. The ideal candidate will hold a California LVN license, have 2+ years in care management, and be able to travel up to 5 days per week

Qualifications

• Active California LVN license required.
• Willing to work Monday–Friday 8:30am–5:00pm, in field and remotely.
• 2+ years as care manager, care navigator, or community health worker supporting vulnerable populations.
• Bilingual Spanish/English preferred.
• Knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills.
• Valid driver’s license and reliable transportation.
• General computer skills: Google Workspace, MS Office, internet.

Responsibilities

• Assess member needs across physical and mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referrals.
• Develop client care plans and goals.
• Provide services in member’s location, including office, telehealth, or field-based.
• Connect clients to social services and supports as needed.
• Advocate with health care professionals on behalf of the client.
• Apply evidence-based practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care).
• Log activity in CRM and track progress with SMART goals.
• Provide mental health promotion and arrange transportation (e.g., ACCESS).
• Complete documentation and maintain EMR/other records.

Skills

Communication

Bilingual Spanish/English

Computer skills

Education

California LVN license

Tools

Google Workspace

MS Office

Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title: Clinical Lead Care Manager

We are looking for a highly skilled Clinical Lead Care Manager (CLCM) to join our team serving San Diego, CA. Reporting to the ECM Clinical Manager, the CLCM acts as the client’s primary point of contact, partnering with healthcare providers and support services to ensure coordinated, aligned, and comprehensive care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

This is a hybrid position that requires traveling throughout the San Diego area up to 5 days per week. Candidates wishing to be considered must reside within 25-miles of the assigned territory due to frequency of travel.

This is a critical role and we're looking to fill it as soon as possible.

What you’ll do

Hybrid (in-person and remote) care management duties as described below:

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Your experience & qualifications

• Active California Licensed Vocational Nurse (LVN) license required
• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely
• 2+ years ofexperience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Bilingual, Spanish/English, preferred
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Valid driver's license, and reliable transportation
• Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.