Clinical Case Manager

Bonita House, Inc.; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Bonita House, Inc. is hiring a Clinical Case Manager in Oakland, CA, responsible for overseeing the clinical needs of program members. The role involves working with clients within an integrated team to foster independence and well-being.

The ideal candidate will have an active registration with BBS, work independently, and demonstrate emotional intelligence. This full-time position requires flexible community interaction and excellent documentation skills. Reliable transportation is a must.

Qualifications

• Must be registered with BBS, MFT, or ASW.
• Ability to work independently and as part of a team.
• Must possess strong written documentation skills.
• Valid California driver's license and vehicle required.

Responsibilities

• Oversee clinical needs of clients in the CalWORKs program.
• Facilitate group activities that promote recovery and self-sufficiency.
• Provide individual psychoeducation to clients and families.
• Conduct bio-psychosocial assessments and set treatment goals.
• Manage crisis situations effectively.

Skills

Independently working

Prioritization

Written documentation

Interpersonal skills

Education

Active registration with BBS, Registered MFT, or ASW

Tools

Electronic Health Record (EHR)

Job description

Job Title: Clinical Case Manager

Pgm/Dept: CalWORKS!

Reports to: Program Manager

Classification: Regular, Full-Time, FLSA Non-Exempt

Location: 150 Grand Ave., Suite 200, Oakland, CA 94612

Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. BHI provides social rehabilitation including a full range of Medi‑Cal services to adults with co‑occurring serious mental health and substance use disorders.

Position Summary

Under the general direction of the Program Director, the Clinical Case Manager oversees the clinical needs of CalWORKs Phoenix program members. The clinician works within an integrated team, supporting clients’ progress toward greater independence, well‑being, and self‑sufficiency. Services are often provided in office but the manager demonstrates flexibility to meet clients in the community when appropriate, such as library, job, on‑site, and home visits. The role involves maintaining consistent contact, deepening the treatment relationship, assisting clients to identify life goals, and linking them to community resources that support wellness and recovery. The Clinical Case Manager applies motivational interviewing, trauma‑informed care, harm reduction, and abstinence‑based models to teach clients skills for symptom reduction and goal pursuit. Clinical supervision is available.

Qualifications

• Active registration with BBS, Registered MFT, or ASW.
• Demonstrated ability to work independently and as part of a cohesive team.
• Ability to prioritize effectively among competing demands.
• Solid written skills to meet documentation standards.
• Strong interpersonal skills, including emotional intelligence.
• Must meet Immigration Reform Act of 1986 requirements.
• Must have a vehicle, a valid California Motor Vehicle Operator’s License, and automobile insurance.

Preferred

• Bilingual (Spanish) preferred.
• Experience working with an Electronic Health Record (EHR).

Essential Functions / Skills

• Coordinate clinical case management services for 10‑15 adults referred from CalWORKs Welfare‑to‑Work who have mental health challenges and barriers to employment.
• Facilitate weekly group activities that promote self‑sufficiency, recovery wellness, healthy boundaries, seeking safety, parenting, spirituality/healing circle, empowerment, literacy, and career development.
• Provide individual psychoeducation—including symptom management, medication, nutrition, sleep hygiene, trauma‑informed care, and relapse prevention—to clients and family members as appropriate.
• Conduct initial and annual bio‑psychosocial assessments and establish collaborative treatment goals.
• Deliver strength‑based, trauma‑informed, culturally humble, non‑judgmental services, linking clients to housing, employment, medical, dental, psychological, parenting, legal, transportation, and money management resources.
• Familiarity with serving underserved/high‑risk families.
• Effectively manage and resolve crisis situations.
• Assist with community and concrete resources.
• Computer competent with demonstrated ability to learn EHR systems.
• Complete all clinical documentation within required timeframes.
• Attend all clinical supervision, case conferences, and team meetings as scheduled.
• Perform other duties as assigned.

Work Environment / Physical Demands

The role requires periods of sitting, standing, and walking throughout the workday. Employees may move between offices, program spaces, and meeting areas, including navigating stairs. The position may require travel between agency and partner locations within the Bay Area; reliable transportation is required. Lifting, carrying, or moving items up to 15 pounds occasionally is required. The employee must operate a computer, keyboard, and other office equipment and communicate by telephone and in person.

Physical Activity

The employee will perform periods of sitting, standing, and walking during the workday.

Lifting & Carrying

Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.

Manual Dexterity & Communication

Requires the ability to operate a computer, read printed and digital materials, and communicate effectively in person and by telephone.

Travel Required

Regular travel to multiple agency and partner locations within the Bay Area is required. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.

EEO Statement

Bonita House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.