CASE MANAGER

Buckelew Programs Inc; Novato (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Job summary

Buckelew Programs Inc is seeking a dedicated Case Manager I/II for the Marin Assisted Independent Living (MAIL) program in Novato, CA. You will support clients toward independence and stability within a multidisciplinary team, delivering services in psychiatric rehabilitation, relapse prevention, housing support, and community integration.

The role covers administrative, clinical, maintenance, and quality/compliance tasks, including crisis intervention, client transportation, and coordination

Qualifications

• Fluent in English; bilingual in English/Spanish highly preferred.
• Experience in mental health and/or substance use disorders is preferred.
• Experience with EHR systems is preferred.
• Licensure (MFT, LCSW, etc.) or progress toward licensure is preferred.

Responsibilities

• Administrative responsibilities include billing and documentation within required timeframes.
• Maintain accurate client records and data tracking using the EHR system.
• Communicate professionally with internal teams and external providers.

Skills

English fluency

Bilingual English/Spanish

Organization

Empathy

Interpersonal skills

Microsoft Office

Education

Associate degree with 6+ years’ mental health experience

Bachelor’s degree with 4+ years’ mental health experience

Master’s degree with 2+ years’ related experience

Master’s degree or higher for Case Manager II

Tools

EHR systems

Job description

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

We are hiring a new Case Manager to join our Marin Assisted Independent Living (MAIL) program. As a Case Manager I/II, you will support clients in achieving greater independence and stability while living in their community. You will work collaboratively within a multidisciplinary team to provide services in psychiatric rehabilitation, medication and symptom management, relapse prevention, harm reduction, independent living skills, wellness coaching, housing support, budgeting, resource linkage, and community integration.

This is a full-time position, working Monday - Friday, 9 am - 5 pm, and includes paid meal breaks.

Administrative Responsibilities

• Meet agency billing and documentation standards within required timeframes.
• Maintain accurate, timely, and complete client records and data tracking related to performance outcomes using the designated Electronic Health Record (EHR) system.
• Communicate promptly and professionally with internal teams and external providers via phone, email, and in-person contact.

Clinical Responsibilities

• Develop, implement, and monitor individualized service plans that align with program philosophy and client goals.
• Support clients with daily living skills such as meal planning, cooking, shopping, and household tasks, and teaching skills where needed.
• Observe and report changes in client behavior, mood, and functioning. Maintain awareness of cultural and physical/mental health needs.
• Promote adherence to safety protocols and model appropriate safety practices.
• Provide individual and group counseling, case management, and skill development that fosters recovery, responsibility, and positive social engagement.
• Assist clients with system navigation (e.g., medical, psychiatric, legal, or detention facilities) and linkages to community support like peer-based groups (e.g., AA, NA, Wellness Centers).
• Provide crisis intervention and management in coordination with supervisory or licensed staff.
• Facilitate groups, classes, or community-based activities as directed.
• Monitor and support medication adherence, including prompts, refills, proper storage, and reporting per program guidelines.
• Participate in program planning and represent the team on agency committees as assigned.
• Provide transportation using personal or agency vehicles and assist with the use of public transportation systems. Ensure clients attend to all medical and related appointments.

Maintenance Responsibilities

• Perform minor repairs at agency sites or residences; report major repair needs to the supervisor promptly.

Program Quality and Compliance

• Ensure all services meet agency quality standards and support measurable client progress and satisfaction.
• Maintain compliance with all regulatory, legal, and contractual requirements (e.g., CARF, Medi-Cal, HUD), including licensing and program certifications.

Qualifications

Education and Experience

• Case Manager I: Must meet Medi-Cal criteria for Mental Health Rehabilitation Specialist:
• Associate degree with 6+ years’ experience in mental health as a specialist in physical restoration, social adjustment, or vocational adjustment,
• OR Bachelor’s degree with 4+ years’ experience in those fields,
• OR Master’s degree with 2+ years’ related experience.
• Case Manager II: Master’s degree or higher is required.
• Experience with individuals with mental health and/or substance use disorders is preferred.
• Experience with EHR systems strongly preferred.
• Licensure (MFT, LCSW, etc.) or progress toward licensure is preferred.
• Some program placements may require licensure based on contractual obligations.

Professional Skills

• Fluent in English; bilingual in English/Spanish highly preferred.
• Ability to work independently with strong organization, flexibility, empathy, and sound judgment.
• Demonstrated professionalism and the ability to maintain healthy boundaries.
• Strong interpersonal skills with the ability to relate to clients, colleagues, and external partners.
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
• Must be a reliable, adaptable, and collaborative team member.
• Valid California driver’s license, insurable driving record, and access to an insured vehicle required.

Physical Requirements

• Ability to intermittently perform physical tasks such as bending, stretching, squatting, reaching, lifting (up to 30 lbs.), and driving.
• Extended periods of sitting, typing, writing, standing, and driving may be required.

Benefits

• Medical, dental, vision and life and long-term disability insurance
• Employee Assistance Program
• Flexible spending accounts for health
• Dependent and transit costs
• Retirement savings plan with company match
• Eligibility for loan forgiveness
• Continuing education credits available through our learning management system
• Generous paid time off

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.