Clinical Care Transition Educator / RN- Dallas

Option Care; Austin (TX); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) with company match

Tuition reimbursement

Employee wellness programs

Job summary

Option Care Health is seeking a Clinical Transition Educator to educate and train on our care delivery model, partnering with the sales team to increase patient transitions to home/ATS care.

Responsibilities include building referral source relationships, educating providers and families, and coordinating with the clinical team to identify viable patients for alternative site care.

Qualifications

• Establishing and maintaining relationships across organizations and with vendors.
• Experience with healthcare customer service standards and URAC/ACHC guidelines.
• Strong communication and presentation skills with patients, families and providers.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase patient starts and sales.
• Serves as a primary education/resource contact for referrals about Option Care services.
• Collaborates with clinical teams to assess patient eligibility for home or ATS care.
• Educates patients and families about services and products offered by Option Care.

Skills

Relationship building

Communication

Customer service

Presentation skills

Medical terminology

Education

High School Diploma

Associate's degree or LPN

Tools

MS Word

Excel

PowerPoint

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states.

Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful.

Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Clinical Transition Educator is responsible for providing clinical education and training to ensure successful transition of patients to an Option Care Health care delivery model. The Clinical Transition Educator will also be responsible for partnering with the sales team to increase the number of patients being transitioned to OCH care delivery.

Job Responsibilities

• Proactively maintains and grows relationships with referrals sources to increase sales and patient starts.
• Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
• Works with clinical team to determine if the patient is a viable candidate for alternative site care.
• Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
• Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
• Responsible for collecting, reviewing and completing preadmission information and securing related signoff.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
• Partners with Account Manager and marketing staff to coordinate educational and promotional programs to patient/caregiver and referral sources.
• Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
• Participates with any data collection required for therapy start and patient tracking process.
• May include facilitating the transfer of orders via phone, fax, and e‑prescribing.
• Reviews the patient’s medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Provides oversight and input to the providers regarding the patient transition to home care.
• Serves as a point of contact, coordination, and communication with other providers.
• Makes arrangements for any special medical supplies or appliances to be available.

Does this position have supervisory responsibilities? NO (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

BASIC EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma with 2 years of experience in applicable home infusion or post-acute infusion services, OR 1 year of similar experience with an associate’s degree, LPN.

BASIC QUALIFICATIONS

• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. URAC, ACHC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
• Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.

Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Access to a reliable means of transportation that will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.

Able to plan, organize and make presentations

Travel Requirements: Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell services, process referrals, provide live education and training support to patient/caregiver and referral sources.

PREFERRED QUALIFICATIONS

• Experience growing service provider partnerships

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $67,022.67-$111,696.95

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost.

Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.