Clinical Care Specialist Mon-Fri 1:30pm-10pm EST rotating monthly weekend

Shelby American, Inc.; Ponte Vedra Beach (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to providing personalized behavioral health support as a Clinical Care Specialist. This fully remote role involves conducting telephonic assessments, crisis intervention, and case management to assist participants in navigating their mental health needs. You'll leverage your expertise to provide consultative services, support clients in crisis, and ensure they receive the necessary care. With a focus on meaningful interactions, you'll play a crucial role in empowering individuals on their journey to wellness. If you are passionate about making a difference in people's lives, this opportunity is perfect for you.

Qualifications

• Master’s degree and relevant license required for this role.
• 2-5 years of experience in case management or call center preferred.

Responsibilities

• Conduct telephonic needs assessments and provide crisis intervention.
• Document participant goals and assist with scheduling appointments.
• Provide training to clinical team members and ensure adherence to best practices.

Skills

Crisis intervention

Motivational interviewing

Solution-focused consultation

Behavior modification

Intrinsic coaching

Education

Master’s degree in Social Work or Psychology

License in Social Work, Counseling, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

All Jobs > Clinical Care Specialist Mon-Fri 1:30pm-10pm EST rotating monthly weekend

Clinical Care Specialist Mon-Fri 1:30pm-10pm EST rotating monthly weekend
Fully Remote • FL

Description

About Us:

At BHS, a ReviveHealth company, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.

This is a REMOTE position.

The Clinical Care Specialist is a call center-based position, providing telephonic holistic needs assessments, specializing in moment support for a specific customer or group of customers’ participants. It provides crisis intervention and problem resolution for participants, connecting them to BHS services. This position will also provide assistance for escalated customer/participant-based concerns for their assigned customer or group of customers. The Clinical Care Specialist will also provide training to other members of the Clinical Team on their assigned customer or group of customers.

Responsibilities

• Provide consultative services and case management for client companies requesting services including trainings, performance consultation, and critical incident stress management services.
• Conduct participant intake and telephonic needs assessments, identifying risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence, suicide, and homicide.
• Utilize various interventions such as motivational interviewing, solution-focused consultation, behavior modification, and intrinsic coaching to resolve participants' issues and concerns.
• Document areas needing further assessment, participant goals, and any other information collected during the telephonic intake and assessment.
• Assist callers in crisis situations and identify immediate solutions for trauma.
• Audit and review cases conducted for their assigned customer or group of customers.
• Secure appointments within standard timeframes with providers.
• Keep participants updated on progress in securing appointments with EAP providers throughout the scheduling process.
• Send Notice of Privacy Practices and any required paperwork to the provider and the participant.
• Follow up with the EAP provider and participant after the first and last visit for routine cases.
• Review and collaborate with the provider on the plan of action.
• Follow up with the EAP provider and participant after every visit for high-risk cases.
• Provide clinical and administrative oversight to ensure provider adherence to BHS expectations and EAP industry best practices.
• Serve as a liaison and advocate for participants navigating health insurance and other benefits or programs.
• Troubleshoot any participant problems or concerns as they arise.
• Research, screen, and qualify a minimum of three (3) referrals to community resources or long-term treatment providers when necessary.
• Offer to secure an initial appointment with a treatment provider of the participant's choice.
• Support participants while waiting for initial appointments or as needs arise throughout the case.
• Follow up with participants and treatment providers after initial appointments for low-risk cases.
• Follow up with participants and treatment providers after initial appointments and monthly for a minimum of one year on all high-risk cases.
• Document all activity related to cases in our data management system.
• Review all provider clinical paperwork and approve provider payment.
• Ensure follow-through on all promises to participants, preventing them from falling through the cracks during any step of the EAP process.
• Assist with onboarding and ongoing training of new and current clinical team members.
• Participate in the clinical on-call rotation and be able to work two evening shifts per week.

Requirements

• Master’s degree in Social Work or Psychology is required.
• License in Social Work, Counseling, or related field is required.
• Two to five (2-5) years of experience working in/with an Employee Assistance and/or Well-Being Program is preferred.
• Two to five (2-5) years of experience in case management is preferred.
• Two to five (2-5) years of experience in a call center environment is preferred.
• Proficient in basic Microsoft applications such as Word, Excel, and Outlook.