Clinical Care Specialist

Horizon Health Services; East Amherst (NY); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

401(k) with profit sharing

Capella University tuition discount

Paid time off and holidays

Job summary

Horizon Health Services in East Amherst, NY is seeking a Clinical Care Specialist to support care coordination, crisis response, and medical records management. You will work with a multidisciplinary team and assist with educational activities for credentialed clinical services.

The role requires a bachelor’s or an equivalent combination of education and behavioral health experience, and offers ongoing training and a supportive work environment.

Qualifications

• Bachelor’s degree with 1 year Behavioral Health or related experience required.
• Associates degree with 2 years Behavioral Health or related experience required.
• High School Diploma with 6 years Behavioral Health or related experience required.

Responsibilities

• Provide care coordination by relaying medication statuses and following up on releases and forms.
• Work with multidisciplinary clinical teams to support patients.
• Conduct toxicology tests with patients.
• Respond to crisis situations at the clinic.
• Review records to ensure updates are completed timely.
• Support training and credentialing for clinical services.
• Interact positively with children/adolescents and families from diverse backgrounds.

Skills

Care coordination

Toxicology testing

Crisis response

EHR proficiency

Documentation & reporting

Multidisciplinary teamwork

Communication with patients

Education

Bachelor’s degree in Behavioral Health or related

Associates degree with Behavioral Health experience

High school diploma with related experience

Tools

EHR systems

Job description

Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Substance Use field? Do you have a passion for helping people in our community?

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Clinical Care Specialist at Horizon, you will…

• Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications.


• Work closely with multidisciplinary clinical teams


• Conduct toxicology tests with patients


• Respond to calls and walk-ins presenting at the clinic in crisis situations.


• Review and flag patient records to ensure required updates are prepped and/or made timely.


• Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities.


• Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds. Will need to have the ability to interact with them in a positive, supportive, and cooperative manner.


• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.


• Complete records requests (disability requests/attorney requests/patient request, etc). This may vary by clinic.


• Monitors clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as and regional informational health systems.


• Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate.


• Help offer support to patients being seen for medication only services


• Support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes.


• Participates in data collection with active patients


• Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate.


• Attend Clarence Treatment Court weekly.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.


• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.


• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.


• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!


• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.


• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!

Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree with 1 year of Behavioral Health or related experience required.

OR

• Associates degree with 2 years of Behavioral Health or related experience required.

OR

• Associates degree with at least 1 year of experience in a Horizon Health site required.

OR

• High School Diploma with 6 years of Behavioral Health or related experience required.

Location

This opening is for our 6495 Transit Rd, East Amherst NY clinic!

Hours

This position is full-time with the following schedule: Monday 7:30am - 4:30pm & Tuesday 7:30am - 6:00pm & Wednesday/Thursday 7:30am - 4:00pm & Friday 7:30am - 1:00pm.

Compensation

Horizon is consistently evaluating our compensation and benefits packages to ensure we remain competitive. The pay range for this position is $19.50 - $21.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting


• Mobility required with repetitive wrist, hand, and finger movements


• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.