Clinical Care Navigator - After Hours

Spring Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking independently licensed mental health professionals to join a dynamic Care Navigation team. This role focuses on providing immediate clinical support, crisis assessment, and coordination of care for individuals seeking mental health assistance. With a commitment to diversity and inclusion, the company values professionals who are motivated to deliver high-quality, empathetic care. Enjoy competitive compensation and a comprehensive benefits package, including health coverage from day one and generous paid time off. If you're ready to make a meaningful impact in mental healthcare, this is the opportunity for you.

Benefits

Health benefits

Dental benefits

Vision benefits

Paid time off

Sabbatical Leave

Gympass access

No-cost therapy visits

Qualifications

• Licensed mental health professionals with 2+ years of clinical care experience.
• Crisis assessment skills and excellent communication are essential.

Responsibilities

• Provide clinical support and referrals while answering calls on a clinical phone queue.
• Assess risks and provide crisis support and safety planning.

Skills

Crisis assessment

Motivational interviewing

Active listening

Solution-focused approaches

Excellent communication skills

Diversity and inclusion awareness

Multi-tasking

Tech-savvy

Education

LCSW, LMFT, LPC, or licensed psychologist

Tools

Various computer platforms

Job description

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW, LMFT, LPC, LICSW required). Flexibility required for occasional shift adjustments. All After Hours team members are required to work on the holidays that fall on their scheduled work days. Must be available to work the following shift:

Friday/Monday/ Tuesday: 1:30-9:30 PM PST | 3:30-11:30 PM CST | 4:30-12:30 AM EST and Saturday - Sunday: 11 AM-7 PM PST | 1-9 PM CST | 2-10 PM EST

What you’ll be doing:

• Provide in-the-moment clinical support, psychoeducation, and connection to appropriate referrals and resources while answering calls on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high-risk members to ensure safety and timely connection to care.
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Crisis assessment and safety planning experience required.
• Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available.
• A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• 10 allocated sick days per year.
• Generous paid time off in addition to 12 paid holidays throughout the year.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four-week fully paid sabbatical leave.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.