Clinical Care Manager, Registered Nurse

William F Ryan Community Health Cen; New York (NY); On-site; USD 110,000 - 135,000; Full time

Job summary

Ryan Health in New York, NY seeks an RN to manage day-to-day operations of clinical teams across primary care, specialty care and laboratory under the Director of Nursing. The role includes clinical and administrative supervision, scheduling, and monitoring patient flow.

You will recruit, train and supervise staff, oversee operations, triage walk-ins, coordinate Prenatal Program, maintain confidential records, and provide in-service training.

Qualifications

• Two years of ambulatory/clinic experience with supervisory duties.
• BSN from an accredited program; NY RN license.
• Proficient with Electronic Health Records (EHR) systems.
• Strong organizational and communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Recruit, hire, train and supervise clinical staff.
• Oversee daily operations and patient flow in clinics and labs.
• Screen walk-in patients to triage to practitioners.
• Coordinate Prenatal Program activities.
• Maintain confidential patient records and documentation.
• Lead staff trainings and quality improvement efforts.
• Attend and chair nursing meetings as required.

Skills

Supervisory experience

EMR proficiency

MS Outlook

MS Word

MS Excel

Organizational skills

Customer service

Education

BSN

New York RN License

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Registered Nurse, Managerial RolePosition Overview:Under the direction of the Director of Nursing, manage all aspects of the day-to-day operation of the clinical Team in primary care, specialty care and laboratory. Including clinical and administrative supervision, scheduling patients, and monitoring patient flow. This work is carried out in support of the mission and goals of Ryan Health.Essential Functions:Recruit, hire, train and supervise (clinically and administratively) all clinical support staff for Ryan Health staff.Oversee all daily operations within the departments, and report any unusual occurrences and problems to Ryan Health Administration.Monitor patient flow and nursing/practitioner workload to ensure productivity of staff, quality of care, and patient satisfaction.Screen patients requesting to be seen on a walk-in basis to determine which must be seen by a practitioner that same day.Develop, implement and monitor support staff schedules to facilitate the smooth functioning of the clinical team and Laboratory Unit.Respond to patients’ family complaints and inquires; direct patients to the appropriate practitioner, department or referral source.Coordinate all activities of the Prenatal Program.Ensure that electronic medical information (charts, referral forms, prescriptions, lab slips, etc.) is kept in a complete, safe, organized and confidential manner.Provide clinical in-service training on an on-going basis to Medical Assistants, Licensed Practical Nurses, and Registered Nurses.Assist the Clinical Management in implementing, monitoring and evaluating grant objectives and developing clinical procedures for assigned staff.Serve as a liaison with other community agencies, health care providers, social services agencies, schools, etc.Forecast, administer, and document immunizations.Attend and participate in Center meetings as requested, including but not limited to Quality Improvement Meetings, Peer Review Meetings, Practitioners Meetings, and Supervisors Meetings.Chair the monthly nursing meetings.Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens standards and Center policies and procedures.Immediately report any problems or unusual occurrences to supervisor.Work collaboratively with other Clinical Care Managers within the Network and provide coverage in these areas as needed.Other duties and/or projects as assigned.Minimum Experience and Skills Required:Two (2) years of experience in ambulatory setting (i.e. emergency room, clinic, or health center).Supervisory experience.Proficiency in Electronic Health Record Systems.Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.Strong organizational skillsAbility to direct activities in a busy clinical environment.Education, Licenses and/or Certification Required:Bachelor of Science Degree in Nursing (BSN) from accredited institution.Current New York State Registered Nurse (RN) License.Preferred Qualifications:Bilingual English/Spanish.Competencies Required:Customer Service:Displays professional, courteous and respectful attitude in dealing with patients.Commits to exceeding expectations of the patient.Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served.Cooperation/Teamwork:Works well with others.Contributes input to improve outcomes.Asks others for opinions and feedback; provides feedback in a tactful respectful way.Minimal Training Time:180-day introductory period.Working Conditions:Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.Specific vision abilities required by this job include close vision and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work is performed primarily in an office setting. The noise level in the work environment may vary. Field visits and outreach are also performed at homes, hospitals or other service agencies and community venues.DisclaimerThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.Equal Opportunity EmployerRyan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.