Clinical Care Coordinator I

Centerstone; Nashville (TN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with company match

Paid time off and holidays

AD&D and Life Insurance

Employee assistance program

Continuing education opportunities

Job summary

Centerstone is seeking a Clinical Care Coordinator to manage a caseload of clients, coordinate outpatient counseling services, and support veterans, military families, and community partners. The role involves HIPAA‑compliant care, strong communication, and collaboration with diverse teams across the US and abroad, using in‑person, online and virtual modalities.

Requirements include a Bachelor's degree in Social Work or Psychology and experience with military communities preferred.

Qualifications

• Bachelor's degree in social work, psychology or related field required.
• Experience serving military, or as a family member of a service member preferred.
• Strong communication and outreach capabilities with diverse communities.
• Knowledge of suicide assessments and safety planning is a plus.

Responsibilities

• Manage a caseload of clients and document care in electronic health records.
• Coordinate outpatient counseling services with multidisciplinary teams.
• Educate community on available programming and resources for veterans.
• Review clinical recommendations and authorize outpatient treatment when appropriate.
• Engage referrals across the US and abroad using shared‑decision making.
• Conduct safety follow‑ups for at‑risk individuals and provide referrals.
• Support credentialing and maintain provider networks.
• Facilitate communication across internal and external teams involved in care.
• Develop and assess program effectiveness and opportunities for improvement.
• Increase awareness of Centerstone Military Services within communities.

Skills

Communication skills

HIPAA compliance

Team collaboration

Problem solving

Education

Bachelor's Degree in Social Work or Psychology

Tools

Microsoft Office

Excel

Zoom

Adobe

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION

SUMMARY OF POSITION The Clinical Care Coordinator is responsible for managing a caseload of clients, documentation and charting in electronic health record, communicating with multidisciplinary teams, educating community on available programming, and ensuring adequate patient care, with a main focus on veterans, military and their families receiving quality outpatient counseling services. They also review recommendations from the patient’s mental health care providers and coordinate treatment and community resources available to the patient through the Military Services program and partnered organizations. Military cultural competency and a well-developed understanding of community resources for outpatient counseling is crucial. The care coordinator should be engaging and energetic while maintaining professional relationships with the community they will serve and are capable of engaging the Veteran and civilian community using a variety of modalities including online, virtual, and in‑person means.

ESSENTIAL DUTIES & RESPONSIBILITIES

• HIPAA Compliance: Perform all duties within HIPAA regulations.
• Policy Implementation: Implement policies and procedures across the enterprise.
• Care Coordination: Engage and link referrals for outpatient counseling services with providers across the US and abroad using shared‑decision making model to ensure patient care meets individualized needs and program contractual standards.
• Patient Safety: Conducting follow‑up calls to assess risk level for individuals who have indicated history of suicidal ideation, provide safety management as necessary, and deliver timely referrals for services.
• Credentialing: Contribute to the management of resource database and provider network credentialing.
• Admissions and Treatment Authorization: Authorize outpatient treatment services as per program specific protocols.
• Communication: facilitate communication and collaboration among diverse community settings as well as across both internal and external teams involved in patient’s care. Demonstrate adaptability and active engagement as a team player.
• Outreach: Increase positive awareness of Centerstone Military Services in diverse community settings and the mission to empower veterans and their families to thrive; Connect with local and national organizations with complementary and similar resources to help shape specific Centerstone programs.
• Engagement: Drive eligible patients and their families to utilize Centerstone’s programs while also identifying and addressing barriers to engagement.
• Program Development: Assess programs to determine efficacy and areas of improvement.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong communication skills, both written and verbal.
• Punctual and dependable with meetings, deadlines, and administrative task support.
• High level of customer service skills and professional etiquette and conduct professional follow ups with leadership, patient base, and stakeholders.
• Ability to work both independently and as an engaged member of a team through attendance at weekly team huddles, monthly team syncs, and 1x1 supervision.
• Familiar with current social media platforms.
• Excellent analytical and organizational skills.
• Ability to problem solve complex issues and deliver effective decision making.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments and interventions.
• Therapeutic skills and knowledge of EBTs.
• Working knowledge of Microsoft Office [specifically Excel], Adobe, and Zoom software applications.

QUALIFICATIONS

• Education Level: Bachelor's Degree in Social work, Psychology or other related field is required.
• Years of Experience: Preferred Experience: Must have serviced in the military, or is a spouse of an active‑duty service member or veteran, Gold Star spouses or family members, or is family of a service member.
• Outreach and community referral experience preferred.
• Certification/Licensure: N/A.

PHYSICAL REQUIREMENTS

• Standing - 20%
• Sitting - 80%
• Squatting - Occasional
• Kneeling - Occasional
• Bending - Occasional
• Driving - Occasional
• Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type: Full time

Pay Range: $17.35--$24.30

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role‑models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people's lives.